Surgeons Quarter Travel Reviews 17

TrustScore 4.5 out of 5

4.5

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Company details

  1. Travel Agency

Written by the company

Surgeons Quarter Travel is a travel agency unlike any other. With our expert team, you can trust your next holiday is in good hands. There's one more thing - our profits help to advance surgery and save lives around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

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Rated 5 out of 5 stars

Steven was the most helpful travel…

Steven was the most helpful travel agent I have ever engaged. He was patient while I figured out our itinerary and then, subsequently, made changes due to flight schedule changes. His bookings for hotels/B&B's were spot on for our needs. I would use Surgeons Quarter Travel again just based on our experience with Steven.

July 4, 2023
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Rated 5 out of 5 stars

Great Travel Deals

This company puts out some fantastic deals using easily-accessible marketing. The diversity of the available packages is incredible.

January 17, 2023
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Rated 2 out of 5 stars

Icelandic bucket tour - not as requested - itinerary never sent.

24th August 2022, trip discussed with agent which we believed had been understood - Trip booked. Promised itinerary was never sent by the time we travelled in early January 2023, despite repeated requests, and assurances. The agent 'forgot' but sent a document on 5th Jan with 'Tickets' which he had received a month before. This was unable to be opened.

Day before departure, Saturday 7th Jan 6 hours spent with no help from agencies involved, eventually dealing by phone and e-mail directly with Icelandic tour company, discovered tours booked were NOT as previously discussed. Our 3 day trip was completely reorganised by Icelandic company.

Unlikely we will be using this company again although I note the agent has accepted responsibility in his response.

January 8, 2023
Unprompted review
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Reply from Surgeons Quarter Travel

Thank you for your review of your Iceland Holiday.

I am sorry that the excursions did not go quite according to plan as what you had booked. You have correctly pointed out, that I had failed to get the documents to you in a suitable manner, for this I do apologise, it is completely out of character. I would have noticed in plenty time that the operator had indeed booked the incorrect package (booking the Iceland Bucket list, where is should have been the Ultimate Bucket list tour) I can assure you, you were only billed for the standard tour. When spotted and upgraded we did not pass on any extra charges.

This all occurred on the Friday. Knowing we were closed on the Saturday and Sunday, I asked the operator to contact you directly with instructions, it would seem this didn't happen which caused confusion and unnecessary concern while in resort again I am sorry this happened. To add to this a tour cancelling due to adverse weather, just added to an already frustrating situation.

Please take it from me that I will take onboard the points detailed in your email, so that this never happens again.

Thanks again

Steven

Rated 5 out of 5 stars

Top job Steven

Steven is amazing for sorting out your travel plans, nothing is to much trouble for him. He even stayed back late so I could finalise my holiday. Great work ethic and a genuinely lovely person who loves turning holiday dreams into a reality.

December 30, 2022
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Rated 5 out of 5 stars

Great knowledgeable service and great…

Great knowledgeable service and great prices. Steven couldn't have been any more help when choosing and booking our holiday. I will use SQ Travel for all holiday bookings in the future.

September 23, 2022
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Reply from Surgeons Quarter Travel

Thank you for your kind review. It was a pleasure helping you and Lynne find a well deserved break.. Have fun and steer clear of the Raki :-)

Rated 5 out of 5 stars

Steven u were so attentive with all our…

Steven u were so attentive with all our needs I was going on holiday with my 80 year old dad for his birthday he advised as so well even things he did not need to like where to go an my dad's insurance we had a lovely holiday I will definitely be calling him again by name as I feel the amount I called him to double check things out we have become friends I will call him on all further holidays I'm in the process of 1 now an he emails me every week to let me know the good deals very appreciative thanks Asten an my dad Peter xx

July 12, 2022
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