My company has entered into litigation…
My company has entered into litigation against this company for failure to meet the terms of our agreement. I do not recommend this company.
I cannot respond to Square Digital's response as the matter is in litigation.
Reply from Square Digital
Hi Ronn,
We have strong relationships with our clients, including those we no longer work with. Your situation is an exception, and because this review omits important facts, we need to provide some context.
Square Digital did not abandon or refuse to complete your website. Significant design and development work was delivered across two iterations, and we remained willing to complete the agreed scope.
You expressly approved the revised homepage in writing, stating, “I love it. Exactly what I had hoped for.” You later described the developed Titanium product page as “very good.”
Those are your words, not our characterization of events, and the complete project history is documented in emails, call recordings and transcripts.
The project experienced significant delays while we waited for required designs, photography, videos and copy. As recently as March 2, you told us that you would upload the completed product files that week. Our team continued working on revisions during this period.
Until that weekend, you were still supplying materials and directing our work.
That Monday, after finding someone willing to complete the project at no cost to you, you terminated our engagement and demanded a refund of the majority of what you had paid.
Therefore, your refund demand did not arise because Square Digital refused to complete your website. You made it after finding a free alternative, in an attempt to recover money paid for work that had already been performed, including work you had expressly approved.
Choosing another provider does not erase the work our team had already performed or make that work refundable.
Your refund request also came with an offer of “no hard feelings / negative feedback” if we agreed to provide it. We declined that proposition as well.
The retaliatory smear campaign across multiple public platforms that followed our refusal speaks for itself.
We dispute your account and will provide the complete contemporaneous record through the appropriate process.
We take responsibility when we make mistakes. What we will not do is accept a version of events that does not accurately reflect what happened.