SRJWINDOWS Scotland Reviews 

1,372
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation team for arriving promptly, working with exceptional efficiency, protecting home flooring, and thoroughly cleaning up afterwards. Consumers also deeply appreciate the outstanding quality of the products, stating that the new installations are well worth the investment. A few other people also felt that returning to use the business multiple times highlights their consistently reliable service and trusted workmanship. Reviewers additionally noted the helpful showroom staff, informative sales discussions without any pressure, and smooth communication maintained from the initial visit through to final completion.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the prompt arrival of polite fitters who... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers and installation teams arrive... See more

Quality

Consumers find quality to be positive, expressing satisfaction with sturdy products and professional... See more

Product

Customers consistently note positive experiences with product, highlighting the impressive variety of options... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting a smooth, stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fitters arrived on time - remove and replace front door and back with French doors. Both fitters were pleasant, respectful and very efficient. Very tidy, removed all rubbish, swept and cleared workin... See more

Company replied

Rated 5 out of 5 stars

From start to finish we can’t fault the service. From Darren’s initial visit talking us through options for our windows and measuring up to the joiners fitting them we couldn’t have asked for a better... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom right through to completion everything went smoothly with no problems. On the installation date the fitting team turned up early after phoning to ask if it was ok. The guy... See more

Company replied

Rated 5 out of 5 stars

Having front windows replaced, guys arrived and got on with the work. They took care in how they approach the work protecting existing flooring anad cleaning up after. Minor repairs to plaster and sto... See more

Company replied


Company details

  1. Window Installation Service
  2. also in
  3. Conservatory Construction Contractor
  4. Door Supplier
  5. Double Glazing Installer
  6. Sunroom Contractor
  7. Window Supplier

Written by the company

Welcome to SRJ Windows - Fife & Lothian's premier supplier and installer of Double Glazed Windows, Doors, Sunrooms, Porches, Garden Rooms and Conservatories. We are a family run company who have helped tens of thousands of people enhance their homes with our attentive personal service. Established in 1992 and based in Rosyth ( 5 minutes from the Queensferry crossing, north side ) you are invited to visit our new showroom which showcases our extensive range of products. Every single detail of your installation is tailor made and hand finished to your requirements for the perfect fit. When you become an SRJ customer you automatically become part of a very loyal team who will look after your new investment during the 10 Year Guarantee period – and that's a promise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,372)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy srj windows customer

Recently I have had three installations from srj the latest being a new kitchen door and window, each time from the initial call to the completed installation was done in a very professional manner, I cannot fault srj and would highly recommend them.

May 27, 2026
Unprompted review
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your continued support and for choosing us again. We're delighted you're happy with our service and really appreciate your recommendation!

Rated 5 out of 5 stars

Excellent service

From start to finish everything was done professionally. The salesperson was pleasant and up front about costs. The fitters and the person who came to measure everything was extremely helpful.

April 7, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for your kind review. We’re really pleased to hear that everything was handled professionally from start to finish. It’s great to know the team were helpful and clear throughout the process.

Rated 5 out of 5 stars

Highly recommend

We were looking to replace our front door and initially drawn to SRJ as they have a large showroom with an extensive range on display. We spoke with a member of the team there who provided information to help us with our choices. The next step was for someone to call round and discuss the various options available and if requested, provide an estimate. Darrel was very knowledgeable, he spent time with us explaining various details, features and considerations which helped us narrow down the door for us and we were more than happy to proceed with SRJ and the price quoted. Following a survey, the door was ordered and a day arranged for it to be fitted. Jack and Murray did an excellent job, professional, courteous and tidy. Within the week a plasterer attended to finish the surround.

Throughout the process, we have been impressed with each and every member of the team we have had contact with, in person and on the phone, the level and standard of communication and the quality of work and attention to detail. The door has been in place now for about 2 months and we are very happy with it. We would not hesitate to recommend SRJ Windows and indeed, should we come to replace our windows, we will call on them.

February 16, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for your wonderful review. It’s great to hear that every stage of the process met your expectations, from the initial visit through to installation and aftercare. Your comments about the team and communication mean a lot to us, and I’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

An excellent service from start to finish

An excellent service from start to finish!
Salesman was friendly and helpful; there was no messing around with pricing, all very straightforward.
I didn’t have to wait long for an installation date.
Installation was quick and efficient. The window fitters were prompt, polite and friendly and were respectful of my property. They made an excellent job of installing my windows and cleaned up well afterwards.
I would highly recommend this company.

April 17, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for the great review! We’re glad you found everything straightforward and that the team delivered a quick, tidy installation. We really appreciate the recommendation.

Rated 5 out of 5 stars

I always go back to SRJ

I always go back to SRJ. Good value, quality and professional installations. Over the last couple of years, I have had 6 windows and two doors on my house. I got two doors installed on my mum's house. I wouldn't go anywhere else! Not the cheapest, but in my opinion, they are the best. Very friendly and helpful office and installation staff. Thanks, guys!

May 11, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your continued support! We’re delighted you’ve chosen us again, it really means a lot. We’re so pleased you’re happy with the quality, value, and service from both our office and installation teams. I’ll be sure to pass your kind words on.

Rated 5 out of 5 stars

Great job!

The team were great from our first visit to the showroom through to completion. Lots of great advice! The installation was quick and the team left the house really clean! Love our new door !

May 13, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your lovely feedback! It’s fantastic to hear the team’s advice, efficient installation, and tidy finish all stood out. Enjoy your new door!

Rated 5 out of 5 stars

The whole experience of purchasing a new composite door…

The whole experience of purchasing a new door was excellent from start to finish. Good service is hard to find these days so it was a pleasure that it all ran smoothly. The staff were punctual and polite and the joiners did a great job.

May 11, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for your kind review! We’re delighted to hear your experience was excellent from start to finish. It’s great to know our team made a positive impression, and we’ll be sure to pass on your comments.

Rated 5 out of 5 stars

Fantastic company from start to Finish

Absolute excellent company from start to finish, Sales man was just so lovely, no hard sell and answered all our questions, the workmen were brilliant, super considerate to the fact we had a wee house cat, told us everytime they were going into a different room ( so we could move the cat) left my house every day Absolutely spotless and explained and showed us how the windows and doors worked once all were finished.

March 16, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you for your lovely review! We’re so pleased you had a great experience and that our team took such good care of your home and your cat!

Rated 1 out of 5 stars

Can honestly say I wished we had never…

Can honestly say I wished we had never used them fitters were respectful quick ,but issues followed hall window left hanging on one screw causing panic chips in facing ,one sill popped out not even in properly mould round sealant in more than one room now it's turning yellow after a year on regardless at fixing quickly or not some issues should not have occurred, went with them because of recommendations wrong choice especially for the price you pay .

June 3, 2025
Unprompted review
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Hi thank you for highlighting this again to us. We were certain everything had been concluded. Now that Gavin has been back out we look forward to getting the silicone work removed and re done for you. We always use best quality silicone but sadly supply chain now and again can alter what is used in silicones and it can show a fault. Rest assured it will be perfect once we have this re applied for you. As with the sash, when we did get that fixed the same day, it was found that the screws had been in place but had been over tightened rounding some of the holes. This is a 1 off and is the only time it has ever happened to us in over 34 years, all of our frames are fully steel reinforced, this should never have happened. We are sorry about this. Please have comfort that this is not the normal experience to expect from us.

Rated 5 out of 5 stars

Amazing doors, amazing service!

The best company and excellent service from start to finish. Everyone involved was professional and friendly, the workmen were quick and efficient, and the aftercare staff were lovely too, checking in to make sure everything was okay. The doors are top quality and there is a good selection to choose from. I highly recommend SRJ. 5+ stars!

June 2, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for your kind words! We’re delighted you had such a positive experience from start to finish. I'll definitely pass your feedback on to the whole team!

Rated 5 out of 5 stars

Excellent service throughout from…

Excellent service throughout from quotation to installation. Third installation from SRJ and always been great.

February 20, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your continued trust. We’re delighted to hear you’ve been happy with the service and quality once again!

Rated 5 out of 5 stars

French doors fitted

We recently had French doors fitted. Found SRJ Windows to be an excellent company throughout. The showroom staff, sales team, fitters and after sales were helpful, informative and very pleasant to deal with. The quality of product and the fitting is of a very high standard. We're very satisfied and would definitely use SRJ Windows again.

May 8, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you for your wonderful review! We’re delighted you had such a positive experience with our team from showroom to aftercare. We look forward to working with you again in the future.

Rated 5 out of 5 stars

1st class sercice

Product and service was 1st class and was fitted quickly to a high standard with no issues. Tradesmen were professional and pleasant.

May 19, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thanks for the fantastic review! It’s great to know you were pleased with the workmanship and communication.

Rated 5 out of 5 stars

Brand new service right through from…

Brand new service right through from sales through to installation. Team checked in at various stages and windows fitters were top quality.

April 16, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for the nice review! It’s great to know you were pleased with the communication and workmanship.

Rated 5 out of 5 stars

Excellent experience from SRJ

Excellent experience from start to finish, professional and friendly company, the team of fitters were absolutely 1st class & didn't hang about, would highly recommend SRJ to anyone.

February 27, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for your kind review. We’re delighted you had an excellent experience. We really appreciate your recommendation.

Rated 5 out of 5 stars

Outstanding Service

I honestly couldn't fault SRJ Windows. The level of customer service has been outstanding from start to finish. The installation was very professional and the quality of windows and door are fantastic. I would highly recommend them to anyone.

April 20, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you for your lovely review. We’re delighted you’re happy with the service and quality, and we appreciate your recommendation.

Rated 5 out of 5 stars

Very good

Very good communication and well fitted windows

April 21, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much!

Rated 5 out of 5 stars

From the guys arriving to the end job

From the guys arriving to the end job, was truly a fabulous experience with Srj they were very professional and polite and cleaned up at end of job, I have no issues recommending Srj at any point of time…. A job well done SRJ.

March 5, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you for your lovely review. We’re delighted to hear you had such a positive experience from start to finish, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent service and high quality…

Excellent service and high quality windows. More interested in getting you the right product than pushing sales.

February 2, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your kind review! We’re really pleased you were happy with both the service and the quality of the windows.

Rated 5 out of 5 stars

Great service

Great service, smooth installation and competitively priced

April 10, 2026
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you very much for your kind review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look