SRJWINDOWS Scotland Reviews 

1,372
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation team for arriving promptly, working with exceptional efficiency, protecting home flooring, and thoroughly cleaning up afterwards. Consumers also deeply appreciate the outstanding quality of the products, stating that the new installations are well worth the investment. A few other people also felt that returning to use the business multiple times highlights their consistently reliable service and trusted workmanship. Reviewers additionally noted the helpful showroom staff, informative sales discussions without any pressure, and smooth communication maintained from the initial visit through to final completion.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the prompt arrival of polite fitters who... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers and installation teams arrive... See more

Quality

Consumers find quality to be positive, expressing satisfaction with sturdy products and professional... See more

Product

Customers consistently note positive experiences with product, highlighting the impressive variety of options... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting a smooth, stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fitters arrived on time - remove and replace front door and back with French doors. Both fitters were pleasant, respectful and very efficient. Very tidy, removed all rubbish, swept and cleared workin... See more

Company replied

Rated 5 out of 5 stars

From start to finish we can’t fault the service. From Darren’s initial visit talking us through options for our windows and measuring up to the joiners fitting them we couldn’t have asked for a better... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom right through to completion everything went smoothly with no problems. On the installation date the fitting team turned up early after phoning to ask if it was ok. The guy... See more

Company replied

Rated 5 out of 5 stars

Having front windows replaced, guys arrived and got on with the work. They took care in how they approach the work protecting existing flooring anad cleaning up after. Minor repairs to plaster and sto... See more

Company replied


Company details

  1. Window Installation Service
  2. also in
  3. Conservatory Construction Contractor
  4. Door Supplier
  5. Double Glazing Installer
  6. Sunroom Contractor
  7. Window Supplier

Written by the company

Welcome to SRJ Windows - Fife & Lothian's premier supplier and installer of Double Glazed Windows, Doors, Sunrooms, Porches, Garden Rooms and Conservatories. We are a family run company who have helped tens of thousands of people enhance their homes with our attentive personal service. Established in 1992 and based in Rosyth ( 5 minutes from the Queensferry crossing, north side ) you are invited to visit our new showroom which showcases our extensive range of products. Every single detail of your installation is tailor made and hand finished to your requirements for the perfect fit. When you become an SRJ customer you automatically become part of a very loyal team who will look after your new investment during the 10 Year Guarantee period – and that's a promise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,372)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New front door installed by SRJ

Having had our windows, then a french door installed by SRJ Windows over a 26 year period, we decided to have a new front door fitted by them. From the staff in the showroom all the way through to fitting, they were friendly and very helpful, great customer service. The installation of the door went smoothly and it looks wonderful, we are very happy with it.

December 3, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your kind review! We are glad to hear that you love your new front door and that you were happy with us every step of the way.

Rated 5 out of 5 stars

My experience with SRJ windows was no…

My experience with SRJ windows was no stress very relaxed the job went as expected the 2 technicians were absolutely amazing to help and advice you the windows I got fitted were aucustic glass and it has made a big difference in nose level as I stay o the A71 Michael and Steve were fantastic the cleaned up and treated my house as if it were there on and I got great value for my money I would highly recommend SRJ windows and I would not hesitate to have them back

November 14, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments! I will make sure to pass them along to our technicians.

Rated 5 out of 5 stars

Quality product and really nice, helpful people

I have used SRJ WINDOWS before and have no hesitation in recommending them. From first contact through to completion communication is excellent and timely. The quality of the product ( composite door) and the fitting and finishing is again excellent.

November 24, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your fantastic review!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish.
The install Team were friendly and professional. They kept us informed, cleaned up and explained how everything worked.
Job well done and would recommend SRJ Windows.

November 12, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments! I will make sure to pass them along to the team.

Rated 5 out of 5 stars

SRJ UPVC front door

The whole process was straightforward. With an excellent service throughout.

The quality of the finished product was of a very high quality.

October 31, 2025
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Reply from SRJWINDOWS Scotland

Thank you for your nice review!

Rated 5 out of 5 stars

SRJ Front Door & Window Installation

Professional from the sales team through to the installation by the fitters.
Satisfied with the job done.

October 13, 2025
Unprompted review
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Reply from SRJWINDOWS Scotland

Thank you so much for your kind words! We're delighted you're satisfied with our service.

Rated 5 out of 5 stars

First Class From Start To Finish

Excellent from start to finish. On the day of fitting you would not have known anyone had been in the house fitting new windows, place was immaculate. Any snagging issues were resolved quickly. Customer service was excellent, constantly contacted and kept informed.

September 10, 2025
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Reply from SRJWINDOWS Scotland

Thanks for the fantastic feedback! It's great to know you were pleased with the workmanship and communication.

Rated 5 out of 5 stars

From start to finish

From start to finish
Everything went to plan
The entire team from sales to fitters to finance and administration were always friendly and professional
Excellent service
Ptoduct excellent

September 26, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your lovely review! I will make sure to pass your kind comments along to the team.

Rated 5 out of 5 stars

Review of SRJ service excellence

The fitters were very professional and very friendly they cleaned up after they had finished and took the time to explain how the windows functioned I was very impressed with workmanship and finish and will use again and I will recommend the company to anybody who is think of replacing widows is thinking of your replacing windows
Thank you srj excellent customer service from start to finish well done

November 3, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your lovely review! We're so delighted to hear that you were impressed with our service. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Helpful staff, excellent quality

From quote to product selection to fittings the process was easy and everyone was helpful. On the day the fitters were on time and did a great job with both the window and door. Excellent quality of product.

October 14, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for the amazing review!

Rated 5 out of 5 stars

Experienced and Friendly

Great with time keeping, phoned or arrived when they said they would.
The fitting team were professional, experienced and tidy.
Everyone we dealt with were friendly and approachable.

September 15, 2025
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Reply from SRJWINDOWS Scotland

Thank you for the kind review! We're glad you had a great experience!

Rated 5 out of 5 stars

Excellent and professional service

The service given by SRJ was excellent.
From quotation, survey, installation and after sales everything was done professionally.
The installation was arranged to suit us. We were told who the installers would be before they arrived as they were employees of the company, not sub contractors.
The installers really good and when they had to fit the facings around any existing units they consulted with us how we wished the finish to look they also ensured that everything was tidy at the end of each day and once the work was complete demonstrated how the windows and doors worked and made sure we were happy with the products and the installation.
After sales then contacted us to ensure we were happy and only then did we get the invoice for the work.

September 10, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your kind words! We truly appreciate you taking time to share your experience. We're happy to hear that you're pleased with our service and products!

Rated 5 out of 5 stars

I would say they where very friendly to…

I would say they where very friendly to talk to and i was told what and where they were starting the job . I made sure they were welcome in to my home to . I would tell people about the company.

October 13, 2025
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Reply from SRJWINDOWS Scotland

Thanks for the recommendation! We're glad you had a great experience!

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Great service from start to finish. Beautiful quality door.
Would highly recommend

September 11, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much!

Rated 5 out of 5 stars

Doors & french doors fitted by SRJ

Got french doors fitted this time, already had SRJ fit my doors. Top quality products well worth the money. Great service from start to finish, took bit longer than I thought from initial sales appointment to getting doors fitted but only because needed a building warrant and usual area council not in any hurry. Would definately highly recommend the company for quality and expertise.

October 30, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for the lovely review!

Rated 5 out of 5 stars

I am very happy with the entire…

I am very happy with the entire experience provided by SRJ. I had a single door fitted, and the communication was excellent throughout the entire process—before, during, and after the installation. A highly professional service that I would confidently recommend.

September 2, 2025
Unprompted review
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments.

Rated 5 out of 5 stars

Excellent experience!

Company was open and detailed from start to finish. Everything was explained clearly and there was no pressure from them. Installation went smoothly and they even completed quicker than expected. The guys were great at ensuring that any cosmetic repairs were done to a high standard. Will certainly recommend and use this company again!

July 2, 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such a fantastic review!

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