Needed new cap straps for an otherwise perfectly good pair of Burton Cartels. SS20 were the only place I could find in the UK that stocked these as spares. Ordering was simple and well integrated wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After I'd placed an order online I decided to visit the store to understand if I had purchased the correct snowboard. Received great advice whilst in the store which helped me correct my purchase and... See more
Excellent price, great product, amazing communication & professional business. Would have been nice to be able to track package by courier as opposed to Royal Mail so that I could arrange for package... See more
After finding a broken binding strap on my snowboard two days before a ski holiday, I ordered the part with next day delivery. It was delivered as promised using DPD who give you a 1 hour delivery... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and help perfect, always shop here for everything!
Loved how quick the delivery was, the helpful texts were also good as I then knew when I was getting what I ordered.
Great service, great products
Ordered items, arrived quickly and well packaged. Product (clothing) was exactly sized as described, great value.
excellent service from ss22
The snowboard bindings were delivery on time.
I will shop with them again.
Cool Shop Great Service
Ordered some celtek mittens and some burton socks. Order came super quick, and I am well made up with the celteks, however the socks were the wrong size!!!!!! I phoned up and got a helpful chap on the phone and explained the situation, they didn't have the socks i ordered in my size, so he sent me out the same style and brand but different colour, and also sent me a prepaid returns bag, as I explained that I had just come out of hospital after having an op. Super great service and would definitely use again.
Many thanks one happy boarder
brilliant service
Good service, quick shipping would definitely use these guys again!
Ordered a hoodie
It was sent quickly and was as described. SS20 service is excellent, they are an amazing store, I can't recommend highly enough.
Good advice & good service
I received good advice from staff regarding the purchase of boys board & bindings. They also price matched without issue.
The board arrived with slight damage to the nose done through the delivery and I was offered a refund or money off. Great service.
Fly guys
i don't usually order from on line but the day that I did I was feeling kind of lazy, I decided to explore the okne method of shopping at this establishment. I found the experience quick and easy and the option to even deliver from store is great.... Keep up the good work guys as the older I'm getting the lazier I'm also getting.
Very satisfied
Great service. Quick delivery. Quality product and superb customer service.
Great product
Easy to use site, fast free delivery. Would definitely recommend. Bought the 32 Slauson snowboard pant, really well made product. My only advice to anyone wanting these is they come up massive. I'm a 34 waist and had to have the medium and they're still slightly on the large size!
Excellent service
Outstanding service from the start..
Really helpful on the phone and package delivered before due date..
Excellent service.
Really pleased with products and service. Would definitely recommend to friends and family.
very good service
Delivery was quick after order. A small error in the delivery was quickly sorted without delay. Overall very good service.
Fast and efficient service
Order arrived quicker than expected. Everything was good.
superb service from start to end
the chaps here gave me personal expert service to buy some boots and fit my bindings to my board. They were friendly and supportive in my decision making while juggling other customers who came in. Top work fellas.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







