SSE Energy Solutions  Reviews 

I had the pleasure of dealing with Nika Mandiki, he resolved all my issues immediately, was a pleasure to chat with and was my hero of the day. i deal with SSE daily and he was easily one of the top advisors i have dealt with.
thank you again

I have been trying to renew our SME contract with SSE for THREE MONTHS and have even now written to their CEO. Their Complaints Dept (I have a Case ID) gives you the generic customer service number to call, who know nothing about your complaint!
At LONG LAST TODAY I spoke to someone who could actually help and has resolved (at least temporarily) our issue. Long story short, our bills would have increased by a factor of EIGHT TIMES had Mani - Venkata Pasumarthy [Mani] - in the SME Sales Dept. not set up a 5-month fixed term contract at near to our existing tariff level, to give SSE time to sort out installing a meter for our unmetered street-lighting supply. Well Done, Mani. But the rest of your colleagues either need new systems or new jobs.

I've never seen a company with such bad customer service.

If you have to deal with them I advise recording everything, their staff are clearly not well trained you will have multiple different answers and don't know who to believe. Keep everything recorded to cover your back as they really don't know what they are doing.

As a business customer
Sse has to be hands down the worst company we have ever had the misfortune of dealing with.
Theu have zero customer care and worse customer complaints we have ever dealt with spent hours on the phone week after week trying to resolve issues. Final straw was when money they owed us paid it into the previous owners bank account
How there still up and running is beyond me
So glad we change energy suppliers
Please don't use this company

I cannot praise Kian in the smart metering team enough. He will always look to assist where he can and if he doesn't know the answer will find out and provide us with an update. Kian is a true credit to SSE and the smart metering team. Its refreshing to deal with someone who not only knows their stuff but also who ensures everything runs as smoothly as possible. Thank you for always going the extra mile when you are extremely busy.

Thank you from all of the team.

Jasmin Grover was very patient with me and explained clearly what my options were. She was clearly showing that she wanted to give me the best deal she could. She gave me plenty of opportunities to ask questions and I felt that she is an outstanding member of your sales team. I did not feel pressurred at all.
The best I will ask to speak to her directly if I have queries. Diolch Jasmin.

I needed to renew my contract and explore options. Shashank Shrivastava handled my call. He took a lot of trouble, and provided the information for me to make a decision: he was calm polite and helpful throughout. Thank you.

Where do I even start with this company!!

All reviews wrote from previous employees are all true working at this place is an absolute joke if you want to shorten you’re lifespan by half apply to Coventry SSE campaign they are always hiring as that’s how bad the turnover is

Company’s policy are all a joke one rule I noticed is no phones are suppose to be on floor but tell me why you will see all managers on there phone even taking pictures of the screen and who knows what they are doing with the information displayed!

going through data protection with customers has to be the worst who exactly made the rules this all has to be changed as it makes no sense at all you will get employees who will fail you and others who will pass you that’s how much of joke it is big businesses should stay away from using sse as you’re information is not protected at all just depends which employee you get through to as no one has a clue on what to do

And don’t even get me started about the smart meters anyone who reads this avoid getting it and falling for the trap it will only ruin you’re experience more and you are also pressured into getting customers to get one and if not managers will put you through disciplinary which they themselves know that smart meters are a scam but are just sses toys and do what they say

I ADVISE ALL EMPLOYEES WHO SEE THIS TO STAND UP AND LEAVE A REVIEW SO ALL THE CUSTOMERS CAN SEE HOW CORRUPT THIS BUSINESS IS SO THEY CAN AVOID IT

GOODLUCK TO ANYONE WHO IS STILL WORKING THERE BUT EVEN LUCK IS NOT ENOUGH HERE

On this occasion your representative, Hrishike Talekar, very helpful and hopefully will solve a long standing enquiry regarding the direct debits of our Chapel account. After several phone calls and speaking to a number of people Hrishike Talekar gave me the most confidence that the problem would be resolved. It was a pleasure to discuss the problem with someone so helpful and understanding .

Venkata Pasumarthy Has persuaded me to stay with SSE. Professional, friendly and helpful. Thank you Venkata, you are a credit to SSE

I would like to mention about only person in the whole SSE is the guy from sse business sales department name Venkata Pasumarthy [Mani], who tried to resolve my issue and helped in calm down my frustration triggered by whole sse including all departments and their representatives.
This guy Mani, personally looked into my raised cases and resolved them in a half day which were pending from last 3 months and no one was even bothering and responding and taking pain to resolve the issue.
No Star for SSE but 5 Stars for Mani.

I just want to start off by saying that SSE is, by far, the worst company in terms of actually being able to do my job. The systems are useless, management is unfair, and favoritism is so apparent. First of all, let’s look at things from a customer’s point of view. Customers constantly call in, angry about being thousands in debt due to errors on our side or inaccurate bills. Being in the billing team, you already feel pressure from the customer to fix the problem as soon as possible, but in reality, all we can do is raise cases that take months—or sometimes even longer than a year—to get sorted.

So, as a customer, I understand why you’d be fuming. But do me a favor: next time you call, don’t start shouting at my colleagues and being a wet wipe, because it’s not in their control to do anything. Blame SSE. For a company that makes millions in profit annually, you’d think they would support their customers and aim to fix loyal customers’ problems with urgency, but no—they literally do not care. We’re told to sell smart meters that don’t even work, and we’re encouraged daily to do it. Since day one, I’ve only sold one, and that’s when a customer directly asked for it. Why would I sell something faulty that would have the customer calling back three months later?

And because I refused to sell them, I got put on a personal progress review plan. Don’t get me wrong; not everyone here is bad. The branch I worked at had many people who deserved better jobs—where they’d be valued and actually rewarded for their hard work—but they aren’t. Honestly, if I ever started a company, I’d employ them for their hard work and dedication. One thing I’ve taken away from this job is that, if I open my own business, I’ll never use SSE as a supplier. Something has to change before this company ends up in a lawsuit.

When a customer calls in, screaming their lungs out over a situation I can’t do anything about, we’re supposed to put them through to complaints. But when I reach complaints, the advisors find any and every reason not to take the call. Putting a customer through the complaints process was truly traumatic—it felt like being in a war zone with someone who didn’t want to do their job. Time and time again, they find excuses not to take the customer’s call, even when the customer literally says they want to raise a complaint. What kind of complaint line is this?

In conclusion:
• Opportunities to progress: 1/10
• Colleagues and friendliness: 5/10
• Management: 3.5/10 (decent for sse)
• Fairness: 1/10 (so many people get let off doing things I didn’t)
• Systems/IT: 1/10

Overall score: -8

After a year of having to contact SSE over smart meter issues and billing issues I am so relieved to have found someone in the sales team who has been outstanding and going over and above in her service.Big thank you Jasmin for going over and above.

No stars if that was an option. Absolutely shocking customer service and knowledgeable staff. I’ve been fighting to get my low estimates corrected since September last year.

Shocking customer service, trying months to get information so we can pay them, eventually got email to say sorry taking so long your now allowed to go to the ombudsman, finally answer my email and send me to website that does not have the information I need. I am just off the phone now to a customer service rep and when i went through my issue, was given a number to pay, I told them I am looking at moving supplier and has everything I have said just gone over your head to be told yes ring the number I just gave you to pay, never in my life have dealt with anything like this

I highly recommend this energy company.The customer service advisor Nika was extremely helpful and resolved everything for me regarding my invoices and meters, problems caused by previous supplier not SSE.He was very knowledgeable and patient. I am so glad I changed to SSE,I didn’t have to wait long on the phone and he called me when he said he would. Ten out of ten all round.

Friendly and helpful .
I appreciate this might not be everyone's experience and I've had problems in the past.
However today was absolutely fine.

I have been with SSE for 7 months know i had a smart meter installed and was still getting estimates reads i called up and had a conversation with a very rude man called Louis he was extremely rude and unhelpful he also asked me ‘if i was a man or a women as i sounded like a man’ i was very upset by this disgraceful behaviour and are in the process of moving supplier don’t go with SSE…

Disgusting and appalling company to deal with. zero customer service, and then they say "We listen and improve" Fake, they just love abusing customers.
It has been over six months, and my meter has not been disconnected, which requires re-energising. They damaged my door and changed the lock. Over 20 emails were sent with no reply and no callback. This company deserves to lose its license and will proceed to small claims court, which is harder to ignore and cancel. The Cardiff outfit has now been closed down and the phone lines are shut due to unforeseen circumstances according to the company, how bad is this company run, they just do not care but want your money. The reply from this will be useless and they will not act, but they will pretend.