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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the quality of the products, often describing them as beautiful, well-made, and luxurious, with many appreciating the craftsmanship and thoughtful design. The ordering process is frequently noted as easy, and the delivery service is praised for its speed, promptness, and secure, beautiful packaging, ensuring items arrive in perfect condition. Many find the products, especially the jewelry boxes, to be highly functional, providing excellent organization and storage solutions for their collections. However, some customers also noted issues with the delivery service, specifically with DHL, experiencing delays, cancellations, and rude drivers. A few other people also felt that some products, like certain bags, were unexpectedly heavy even when empty, or had quality concerns such as frayed stitching, ink marks, or peeling materials.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the beautiful design, high... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers had positive experiences with order, praising the ease of online ordering, good communication, and... See more

User experience

Users describe positive interactions with user experience, often finding it smooth and reassuring, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Stackers & ordered an extra layer. DHL handled the delivery but inexplicably cancelled it on the day saying my address was incomplete. This was at 6pm. I had to rebook the delivery to the exact... See more

Rated 4 out of 5 stars

I bought two stacking jewellery boxes for my granddaughter for Christmas. I’m sure she’ll be delighted with them. My only issue was the actual delivery from DHL. The driver was rather rude and woul... See more

Rated 5 out of 5 stars

Ordered the small travel jewellery case as a going away gift for my daughter. Unfortunately when it arrived it was faulty. Took a photo and contacted Stackers, my email was dealt with promptly and a r... See more

Rated 5 out of 5 stars

The item is beautiful and just as pictured, definitely does what I need by neatly organising all jewellery. Item arrived quickly and packaged nicely so no damage, which today can be rare. Will defin... See more


Company details

  1. Shopping & Fashion

Written by the company

Stackers reinvented the jewellery box allowing you to create your own. Both beautiful and flexible, as your collection grows so can your jewellery box, simply add another layer.


Contact info

4.2

Great

TrustScore 4 out of 5

579 reviews

5-star
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1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I am delighted with my lavender jewelry…

I am delighted with my lavender jewelry box. I customized it into a 3-level box, there is a good variety of layers to choose from, allowing for perfect organization. The thoughtful partitioning keeps everything neatly in place, and the quality is truly impressive. It arrived well packaged, ensuring it was in perfect condition.
Not only is it functional, but it’s also a joy to look at.

January 6, 2025
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Rated 5 out of 5 stars

The vanity case and jewellery storage I…

The vanity case and jewellery storage I ordered are perfect for the what I bought them for. The designs are aesthetically and leading and very practical for use. I highly recommend the company and the products. The service received was impeccable

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

I ordered a 4 stacker jewellery box which was amazing - such good quality!
I did have a small issue with the personalisation. I emailed Stackers directly and they immediately rectified this for me in such a quick time frame. The customer service was fast, helpful and polite. I will definitely order from them again.
Thanks so much

January 14, 2025
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Rated 5 out of 5 stars

Wonderful jewellery box and toilet bag

Wonderful jewellery box stacking system and well organised toilet bag arrived promptly. Loved the jewellery box so much I ordered another layer so I have now got rid of all the annoying little boxes I had and can see everything in one place. Wish I'd done it years ago.

January 7, 2025
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Rated 5 out of 5 stars

Elegant Quality ladies laptop bag

The laptop bag that doubles as a backpack is beautifully made and it's lovely to find one that is also for ladies.
Communication was excellent and delivery was quick. I would recommend this company. 🙂. I would have also have loved to purchase the laptop backpack however it's was too small for a 15" laptop. It is a lovely shape and would be great if you had made a slightly larger one.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

This was a present for my daughter for…

This was a present for my daughter for her birthday. It arrived quickly and very well wrapped and protected.
It is well made and looks beautiful on her chest of drawers. It is great for organising all her bottles and perfumes. Even got room for lipsticks and other bits. It is easy to clean around the organiser as you just lift it up by the handle and everything is in one place. Both she and I are really pleased with the product.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my purchase

I am very pleased with my purchase. The mini cross body bag. Great communication and delivery on time as expected. Beautifully packaged, it make it feel so special when you open it.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service

Speedy service, good quality and an excellent concept. Have now replaced 4 Jewell’s boxes with 2 stackers! Purchased one, decided how I would store my jewellery and purchased another for the rest. Then I made 3rd purchase for another layer and the bangle insert! Now most of my jewellery is sorted in a way that it is easily accessible, easy to view and choose what to wear. As it is all together, I am wearing jewellery that was ‘in another box’ and a far to get out.
My only gripe is the ring storage, some of my rings are too tall for the slots and means the layers do not stack as neatly. If I move these around so that the stones are slightly to the side, it works.

December 30, 2024
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Rated 5 out of 5 stars

Amazing customer service

My husband ordered a replacement Stackers jewellery box (the colour I have was discontinued and I had asked for additional layers) on the 19th of December after 4pm for my Christmas.

Somehow through automated addresses on his phone it was going to our old address. He quickly phoned to change the address and it was done with no problems and he received a confirmation email from Maddie saying that it was changed to our new address. It arrived on Saturday 21st in the morning.

Amazing customer service and although I have already purchased Stackers products a few times, I will definitely purchase from again.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Saved my Christmas!

I cannot recommend Stackers enough. After ordering a couple of items for Christmas presents and finding out there had been a stock discrepancy, Maddie at customer service sourced me an alternative and made sure they arrived well within enough time for me to get them wrapped for Christmas! Excellent service and great quality products, thanks so much and I’ll definitely be considering Stackers for other gifts!

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is 5*

Customer service is 5*
what absolutely wonderful customer service for after sales support! I had a bag as a gift, with a fault clasp and a replacement was shiped in no time. Kelsey was fantastic, thank-you Stackers.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t fault them, really helpful

I have ordered a lot of things from Stackers over the past few years for myself and as presents, and I’m happy to say I’ve never had a problem.
After a couple of months a travel jewellery box I owned became unglued. I emailed customer services and within a week or so I had a replacement
Amazing customer service
Thank you

December 20, 2024
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Rated 5 out of 5 stars

Great client management

Had an issue with an item being out of stock. An alternative was offered but once the issue was explained to Maddy she took control and oversaw a short wait while the item was restocked. Great to get that personal attention so often missed from online shopping.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Ive had a couple of experiences with Stackers recently! The first being a fab customer Christmas event. It was the perfect start to the Christmas period. I bought a stackers jewellery box from them on the day, however when I arrived home I found that the box had some damage and was missing the interior shelf. I contacted customer services and Beau responded quickly and has organised a new box to be sent out to me. Absolutely amazing customer service and I think this brand is brilliant. I have many Stackers products now and love them!

December 2, 2024
Unprompted review

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