Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
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What people talk about most
Based on these reviews
Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
Company replied
Company details
- #10 of 16 best companies in Shipping Service
- #3 of 8 best companies in Courier Service
- #4 of 9 best companies in Freight Forwarding Service
- #3 of 4 best companies in Package locker
- #3 of 10 best companies in Shipping and Mailing Service
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Warning to users in Ghana and other Global South Countries: Undisclosed service restrictions.
I am writing this to warn fellow shoppers in Ghana and other West African nations to be extremely cautious when using Stackry.
I registered for a locker, was assigned a Nashua, NH address, and proceeded to ship over $580 worth of goods from Amazon to their warehouse. At no point during the registration process or on their website was I informed that Ghana is a restricted destination.
It was only after my goods arrived at their facility and I attempted to ship them internationally that I was told they do not ship to Ghana. Their support staff admitted to me that they "turned Ghana off a long time ago," yet their system still allows us to sign up and incur costs shipping items to them.
Due to the result of this lack of transparency:
1. I was had no option but to pay for domestic redirection to a different address in Georgia, USA.
2. wasted my time which affected my business.
3. incurred $66.49 in unexpected fees just to move my goods out of their warehouse.
When I confronted them about the lack of disclosure, their own agent admitted, "you are right it should not let you sign up."
If you are in the Global South, do not trust the registration process to tell you if they service your country. They will take your packages, and then you will be stuck paying high fees to "rescue" your goods because they failed to disclose their regional bans. I have filed formal complaints with the New Hampshire Consumer Protection & Antitrust Bureau and the BBB.
April 10, 2026
Unprompted review
Reply from Stackry
Hi Valentine! I sincerely apologize for this experience. You’re absolutely right, and we understand how frustrating this has been. Although our shipping calculator did not show any available carriers or rates for your destination, our website did allow you to sign up for an account. Our team issued a courtesy credit for this matter. We’ve also identified and corrected the issue that allowed the signup to go through to prevent similar situations in the future. Again, I’m very sorry for the inconvenience and the time this has cost you. Have a great day ahead!
Never using them again.
I wanted to ship essential oils via Stackry and specifically emailed them about this as I know that they are classified as hazardous. I was told that it would be repacked accordingly and that a repackaging fee would apply, but that was all. When it came to paying for my shipment, it cost $144 in shipping because of the essential oils.
I have bought essential oils from the USA (directly from the company) and shipped to the UK before and it was under $30 from the company who used Fedex Economy. I emailed Stackry about this for several days running and tried to discuss this issue in their chat facility.
They did not reply to any of my communications, clearly because they can't come up with an excuse to justify this outrageous cost. I will not be using them again. Super disappointing and unnecessary costs added for their own benefit.
April 10, 2026
Reply from Stackry
Hi Michelle! Thank you for your feedback. We’re really sorry for the confusion and for the delayed response from our team. We understand how frustrating that experience must have been, especially when you were trying to get clarity ahead of shipping.
Essential oils are classified as hazardous materials for air transport, which means they require special handling, packaging, and are limited to specific carriers and service levels. These requirements can significantly increase shipping costs compared to standard shipments.
We also understand your comparison to previous shipments directly from the retailer. While we can’t speak to how they are able to offer such low rates, it’s possible they are using specialized contracts, bulk shipping agreements, or different shipping methods. Additionally, current fuel surcharges—now around 37% due to high fuel costs—are contributing to higher carrier pricing across the board.
That said, we recognize that this should have been more clearly communicated upfront, and we regret that we didn’t provide the level of responsiveness you expected while you were trying to make an informed decision.
We truly appreciate your feedback and will use it to improve both our communication and customer experience going forward. If you wish to discuss it further, please reach out to support@stackry.com attention to Veronica. Thank you and have a great day!
What an excellent service!
April 10, 2026
Fantantastic way to buy from US to…
Fantantastic way to buy from US to Sweden.
Stellar plattform and functionality.
April 10, 2026
IT technician
March 13, 2026
Always fast and reliable
April 8, 2026
Stackry Takes the time to personally help me so much !!
Stackry just took so much time to help me get the best option. Because we have a war over here, it can be difficult to know and understand the courier company surcharges. Amanda & Veronica were so patient with me getting me the best deal, it is so refreshing to deal with a company that values a difficult customer like me !! Thank you sooooo much ! Denis
April 9, 2026
Unprompted review
Reply from Stackry
Hi Denis!
Thank you so much for your kind words. It really means a lot, especially given the challenges you’re dealing with right now. We’re so glad Amanda and Veronica could help walk you through the options and make things a bit clearer along the way.
We know how complicated shipping can get with changing surcharges and conditions, so it’s great to hear the time and care made a difference. We truly appreciate your trust in us. Stay safe, and we’re always here whenever you need support.
It worked and repackaging saved over 50%
April 9, 2026
Great service to the UK
Great service to the UK. Happy to use Stackry for my shipments. Thanks very much.
April 9, 2026
High shipping cost
April 9, 2026
Reply from Stackry
Hi Mauro. Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern for customers. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
ProfReliable Service & Transparent Shippingessional and efficient service.My…
Professional and efficient service.My package was logged quickly into my locker at the Nashua warehouse.The interface is very user-friendly and I appreciate the transparency regarding shipping rates and service alerts to the Middle East.Excellent choice for international forwarding and arbitrage.Highly recommended!
April 8, 2026
Not Cost Effective
Cost me $121 CAD (they quote you a price in USD) to ship two tops, 1 pant, and shampoo to Canada! I cannot recommend this service and won't be doing that again!
April 6, 2026
Reply from Stackry
Hi Teresa. Thank you for taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern. Upon review of your shipment, I see the total cost including packing was $83.97 for a 6 lb. package. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Great service
Great service. Expensive postage though but gets to Australia fast and the repackaging is excellent. Definitely trust this company had three big packages sent from the us to aus.
April 8, 2026
Reply from Stackry
Hi Sara! Thank you for your kind words and for trusting us with your shipments. We really appreciate it. We’re glad to hear the repackaging and delivery speed to Australia met your expectations, especially with multiple large packages. hanks again for choosing us—we look forward to assisting with your future shipments!
Reply from Stackry
Thank you Biju for leaving us such an awesome review. We appreciate your time and feedback. ❤️
all great thank you!
April 7, 2026
Reply from Stackry
Hello Razan.
Thank you for taking the time to share your feedback. I’m sorry to hear you were not satisfied with the cost of this shipment. After reviewing your account, I can confirm the price was higher because the package was classified as dangerous goods due to the perfume. International regulations require flammable items like perfume to be packed in specific box sizes and limit the availability of lower-cost, economy carriers. Our $12.50 dangerous goods fee helps cover the specialized handling, materials, and a portion of the surcharges imposed by our carrier partners.
Additionally, fuel surcharges and carrier pricing, particularly with DHL, have increased in recent months due to ongoing conflict in the Middle East, which has impacted global shipping routes and operating costs. We do our best to keep our rates as competitive as possible and are continually working to reduce costs for our customers wherever we can. If you’d like to discuss your shipment in more detail, please feel free to reach out to us at support@stackry.com. Have a nice day.
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