Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more
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Review summary
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Based on these reviews
Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more
Company replied
After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more
Company replied
Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos
Company replied
Company details
- #10 of 16 best companies in Shipping Service
- #3 of 8 best companies in Courier Service
- #4 of 9 best companies in Freight Forwarding Service
- #3 of 4 best companies in Package locker
- #3 of 10 best companies in Shipping and Mailing Service
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Stackry is good
Stackry is the best most clear, simple and efficient re shipping service in the USA that I have used . I highly recommend them.
March 31, 2026
Nice:) Shipping cost can be lower but…
Nice:) Shipping cost can be lower but service is ok!:)
March 31, 2026
Stackry are always brilliant at…
Stackry are always brilliant at notifying you and so quick to consolidate packages
March 25, 2026
Reply from Stackry
Jamie, thank you so much for taking the time to give us a review✔✔✔. We really appreciate your business and feedback!
Reply from Stackry
Hi Francisco! Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Good but rising costs
Stackry provides a great service, but recent price changes, have made it less viable to use so frequently
March 26, 2026
Reply from Stackry
Hi Colin. Thank you for your business and taking the time to leave us a review. We appreciate your feedback and understand that shipping costs can be a concern for customers. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you continue to use our services. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
Great service
Quick notification to say that they had received my parcel, quickly processed straight forward and easy options for onward delivery. This is the second time I have used Stackery and will definitely use again.
March 26, 2026
Great to make deals with
March 26, 2026
Reply from Stackry
Hi Kay, thank you for your feedback. We weren’t able to find any prior contact with Customer Service regarding this, but we’re happy to take a closer look with you. Stackry receives a high volume of packages each day, and while the team works quickly to log everything, shipments that arrive without a complete address require additional time to identify the correct account. You can find more details about this type of charge here: https://www.stackry.com/en/pricing.
If you entered your full address correctly with the retailer and it was not included on the package, please reach out to Customer Service so we can review the charge for you. We’re available by phone, live chat, or email at support@stackry.com. Thank you, and we appreciate the opportunity to help.
Always efficient and reliable
March 26, 2026
Your extra fees are diabolical
Your extra fees are diabolical. Clearly you know this because you don’t advertise them up front.
Oh you ‘reviewed’ my account did you ? Yet failed to send me an email privately and just posted this reply.
March 10, 2026
Reply from Stackry
Hi there, thank you for your feedback! We’re sorry to hear that you feel this way about our fees. After reviewing your account, we do not see any record of you reaching out to our Customer Service team regarding the charges you’re describing. We’re always happy to walk through any fees in detail and provide clarification, so you’re never left guessing.
For full transparency, all of our service fees, including any additional charges are outlined on our pricing page here: https://www.stackry.com/pricing.
If you’re open to it, we’d really appreciate the opportunity to review your shipment with you and address any concerns directly. Please feel free to reach out to our team anytime at support@stackry.com.
First time using stackry
First time using stackry. Their website and service seemed efficient and well designed.
Unfortunately for me I chose to use DHL global shipping who unknown to me partner with evri in the UK.
Most of my parcels journey seemed to go well until it was delivered to my local evri depot. Evri seem to be both incompetent and dishonest, and after the tracking showed my parcel as out for delivery 4 days in row without any actual real attempt by evri I chose to divert the parcel to the par el shop.
After 3 days of the tracking not updating it is now saying that the parcel is undelivable and being returned to sender. Yesterday evri actually deleted all of the tracking info and changed the tracking number itself. Suspicious...
I contacted stackry who asked DHL what was going on. According to DHL I am at fault and the parcel is being returned to stackry in USA. I am extremely disappointed and frustrated by this service. With so many company's involved nobody seems able to take accountability and resolve this situation.
March 25, 2026
Unprompted review
Reply from Stackry
Hello. Thank you for sharing your experience, and I’m really sorry to hear how frustrating this situation has been, especially with the conflicting updates and lack of clear accountability between carriers. I can see why this would feel concerning.
We’d like to take a closer look at this with you. Please reach out to our customer service team directly, so we can re-engage with DHL Global Mail and request further clarification on the status of your shipment and the return.
It’s important to note that DHL Global Mail is a low-cost, economy shipping option, and with that service, tracking visibility and carrier support, particularly after handoff to the local delivery partner can be limited. That said, we absolutely understand your frustration here and will do our best to advocate for you and gather as much information as possible.
We appreciate you bringing this to our attention and hope to assist further once you reconnect with our support team.
Excellent service
Excellent service. Can’t fault any area it’s so simple to use and they literally deliver.
March 23, 2026
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