Staines & Brights Ltd Reviews 

1,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, helpful communication, and the secure, careful packaging that keeps delicate items completely safe during transit. Reviewers often highlight how smooth the entire transaction feels from start to finish. Many people also find the online ordering platform very easy to navigate and consistently appreciate the exceptional quality of the items received. Some reviewers were not happy with expensive delivery charges and noted that certain products did not meet expectations. A few consumers also mentioned encountering specific problems regarding product performance, packaging presentation, and overall value.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Product

Clients share positive opinions on product quality, frequently praising that items arrive in perfect... See more

Order

Customers had great satisfaction with their order, highlighting the easy website process, quick dispatch... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are reasonably priced and arrive in... See more

Service

Consumers express satisfaction regarding the service, highlighting that everything was outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item required was available and sold at a fair price in comparison with corporate services. All was packed and posted within hours of the order being made - complete with courier and tracking. (Often... See more

Rated 5 out of 5 stars

In recent weeks I have twice ordered Denby mugs from Staines and Bright. On both occasions my order has been competitively priced, well packaged and quickly dispatched. Very happy with my purchase, I... See more

Company replied

Rated 5 out of 5 stars

I wanted an organiser for my screws etc and the one I found at Stains & Brights was perfect for the job (and cheaper than the B&M equivalent!). The item was well packaged and came exactly as promised.... See more

Company replied

Rated 5 out of 5 stars

I will be looking into what this company offer very soon. I only had a small order but was so impressed . The whole experience was so professional. I was kept informed and updated. I thought, if they... See more

Company replied


Company details

  1. Paint Store
  2. Garden Center
  3. Gift Shop
  4. Hardware Store
  5. Kitchen Supply Store
  6. Vacuum Cleaner Store

Written by the company

A family run business for over 60 years. Hardware - gifts - petfood - garden tools - hand tools - small electrical appliances - cards - key cutting


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,029)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service in time for Christmas

I didn’t buy enough battery operated Christmas lights from a local shop who subsequently sold out. I found that Staines and Brights had them whilst searching online.
So chuffed to find them but wasn’t convinced that I would receive them quickly. I was so happy that within a couple of days they arrived.
No complaints at all, happy to recommend.

December 13, 2024
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thank you for the 5 star review! We are glad to have been able to help!!

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Rated 5 out of 5 stars

Goods were just as described

Goods were just as described, despatched quickly and at a good price

December 3, 2024
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thanks for the 5 star review! we are glad your happy with your order!

Rated 5 out of 5 stars

Good comms

Good comms, quick delivery. Great to deal with

December 7, 2024
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thanks for the 5 star review!

Rated 5 out of 5 stars

No stain(e)s ; all bright(s)

Staines and Bright was/were absolutely superb in the whole process of this order. I was kept informed at every stage of the progress of my purchase including the option of 'a safe place' for delivery since I might not be at home to receive the parcel.
The beautiful Christmas globe which I bought was perfectly wrapped to ensure no breakage, with warning label also in the packaging.

December 11, 2024
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thank you for the 5 star review! We are glad your order arrived safely!

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Rated 5 out of 5 stars

Excellent professional company!

So pleased to have found a company that take customer service to heart.
Ordered all the Kilrock Plughole Freshners (3) they had! I was informed from the moment i ordered to the time they had despatched, via Royal Mail, with tracking no. and received them 2 days later. You really can't ask for more. If i need anything else, without doubt, i'll definately buy from them again.

December 11, 2024
Unprompted review
Staines & Brights Ltd logo

Reply from Staines & Brights Ltd

Thank you for the 5 star review! We are glad you're happy with your order and the service provided.

Rated 5 out of 5 stars

Excellent service

Excellent service. Well packaged. Delivery took a while but not a problem at all as kept undated. Product just as described. My daughter hasn't tried it at university yet but I know she'll be thrilled with her electric blanket.

November 21, 2024
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Rated 5 out of 5 stars

Exactly what I wanted

Speedy delivery.Staines and Bright were the only company to offer exactly what I wanted. Excellent quality and a reasonable price. Makes poaching an egg in a microwave simple and very successful.

November 20, 2024
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Rated 5 out of 5 stars

Delighted with new oven

Delighted with new oven, it looks great and works efficiently. Delivered and installed very promptly with old oven taken away for disposal.
Excellent service & highly recommended.

October 31, 2024
Unprompted review
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Rated 2 out of 5 stars

Terrible customer service

Good product, good delivery. I called to query the product size/quantity as I had expected a pack of 4 rather than 1 item. I spoke with the manager who was changed the wording on the online item page as we spoke & then said that after hundreds of sales, mine was the first to query this, and went on to say of the list of things she had to do that day, my £2 something sale was not high on her list. Appalling customer service & I won’t even look at this company’s products again.

November 7, 2024
Unprompted review

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