Technician who came was 1st class from start to finish. Explaining everything and job he done was fantastic. polite. On time carrying out job with care highly recommend this company. absolute amazing... See more
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See what reviewers are saying
Terrible company There So called technician has left a 15x19inch water stain on my mattress And because I would not let any so called technician wet my mattress through again my official compla... See more
I give this company a 5 star as I found Ben the service cleaner as being polite, friendly, professional in his duties and respectful. He carried out a service clean on my brand new carpet that I'd r... See more
Arrived as stated on phone call Did job quickly and efficiently and answered our questions The replacement seat cover fitted well and blended exactly with the sofa Only criticism would be had to wa... See more
Company details
Information provided by various external sources
Staingard is widely acknowledged as the leader in the supply of the best products for the protection, cleaning, repair and care of all furniture types including Leather and Fabric Upholstery, Carpets, Wood and Glass furniture and beds. With technicians strategically located all over the UK we are able to a provide fast and effective customer response to delivering a professional on-site furniture repair service.
Contact info
Unit 9, Waverton Business Park, CH3 7PD, Chester, United Kingdom
- 01244 888658
- sales@staingard.co.uk
- staingard.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very poor quality of service
Very poor quality of service, claims online, wich is impossible to get. I ask for the cleaning my sofa and found very difficult to put claim. They not able to help me with this simple procedure.
Excelent technician
Really experienced Technician attended & worked a miracle with our table. Derek is a real craftsman, really helpful & a top chap.
The importance of first contact
My initial contact was with a very unpleasant lady who was no help whatsoever. I did some research and emailed the CEO, who passed my claim to a senior member of staff, Ms R. O’REILLY, who couldn’t have been nicer and guided us through to getting our claim sorted….the company need someone like her as first point of contact to give a good impression of the company. The matter has been sorted, just waiting the arrival of cheque the all will be well with the world.
Very friendly & efficient service.
Very friendly & efficient service.
Absolutely superb very professional…
Absolutely superb very professional punctual and friendly would highly recommend the service
No poInt in giving a detailed review…
No poInt in giving a detailed review nothing will change or improve.
Excellent Customer Service
Very efficient service in removing a coffee stain from my sofa. Quick response to arrange an appointment after I filled in the form. I was advised by text of the time when the technician, James, would arrive. James was very police and helpful. James did a great job in removing the stain from my sofa.
Communication prior to the technician’s…
Communication prior to the technician’s visit was excellent and the technician was polite, efficient and very skilled. He showed me the sofa frame repair before re-fitting the under-cover and he had done an excellent, tidy job. I was very impressed.
Really good service
Really good service: got a quick sate, tech arrived on time (good info re arrival) and stain sorted! Thank you!
Fuss-free and easy
Fuss-free and easy, kept us informed every step of the way and it was super easy to resolve our repair/replacement. We where very happy with the results and the staff where very kind and helpful. They did exactly what they said they would and its great to see you can rely on this cover.
Speedy response and successful outcome.
A very quick and helpful service
Excellent service
Excellent service from admin and visiting technician.
Brilliant young man Mathew
Brilliant young man Mathew, he was very nice to deal with & did a great job
Claire my technician was great
Claire my technician was great. Very efficient,very tidy,very personable. After an initial mix up over the replacement delivery (hence only 4 stars) everything turned out great. Thank you.
Sofa Repair
Employee was very polite, professional and explained exactly what was going to take place and end result was superb
Very efficient repair carried out
Very efficient repair carried out
However,Fabb Furniture the supplier were far from good.They eventually supplied a new hide cover,after much chasing(2 years ).
Engineer was friendly and and explained…
Engineer was friendly and and explained everything
The company was efficient and…
The company was efficient and responsive. A pleasure to deal with.
Straightforward and quick response
New recliner chair sustained a very visible stain over Xmas but once contacted and photos submitted the process was quite smooth and straightforward with agent attending quite quickly
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