Staingard Reviews 

1,267
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Technician who came was 1st class from start to finish. Explaining everything and job he done was fantastic. polite. On time carrying out job with care highly recommend this company. absolute amazing... See more

Rated 1 out of 5 stars

Terrible company There So called technician has left a 15x19inch water stain on my mattress And because I would not let any so called technician wet my mattress through again my official compla... See more

Rated 5 out of 5 stars

I give this company a 5 star as I found Ben the service cleaner as being polite, friendly, professional in his duties and respectful. He carried out a service clean on my brand new carpet that I'd r... See more

Rated 5 out of 5 stars

Arrived as stated on phone call Did job quickly and efficiently and answered our questions The replacement seat cover fitted well and blended exactly with the sofa Only criticism would be had to wa... See more

Company details

  1. Home & Garden

Information provided by various external sources

Staingard is widely acknowledged as the leader in the supply of the best products for the protection, cleaning, repair and care of all furniture types including Leather and Fabric Upholstery, Carpets, Wood and Glass furniture and beds. With technicians strategically located all over the UK we are able to a provide fast and effective customer response to delivering a professional on-site furniture repair service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,267)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor quality of service

Very poor quality of service, claims online, wich is impossible to get. I ask for the cleaning my sofa and found very difficult to put claim. They not able to help me with this simple procedure.

March 19, 2024
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Rated 5 out of 5 stars

Excelent technician

Really experienced Technician attended & worked a miracle with our table. Derek is a real craftsman, really helpful & a top chap.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

The importance of first contact

My initial contact was with a very unpleasant lady who was no help whatsoever. I did some research and emailed the CEO, who passed my claim to a senior member of staff, Ms R. O’REILLY, who couldn’t have been nicer and guided us through to getting our claim sorted….the company need someone like her as first point of contact to give a good impression of the company. The matter has been sorted, just waiting the arrival of cheque the all will be well with the world.

February 15, 2024
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Rated 5 out of 5 stars

Excellent Customer Service

Very efficient service in removing a coffee stain from my sofa. Quick response to arrange an appointment after I filled in the form. I was advised by text of the time when the technician, James, would arrive. James was very police and helpful. James did a great job in removing the stain from my sofa.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Communication prior to the technician’s…

Communication prior to the technician’s visit was excellent and the technician was polite, efficient and very skilled. He showed me the sofa frame repair before re-fitting the under-cover and he had done an excellent, tidy job. I was very impressed.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service: got a quick sate, tech arrived on time (good info re arrival) and stain sorted! Thank you!

February 9, 2024
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Rated 5 out of 5 stars

Fuss-free and easy

Fuss-free and easy, kept us informed every step of the way and it was super easy to resolve our repair/replacement. We where very happy with the results and the staff where very kind and helpful. They did exactly what they said they would and its great to see you can rely on this cover.

January 16, 2024
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Rated 4 out of 5 stars

Claire my technician was great

Claire my technician was great. Very efficient,very tidy,very personable. After an initial mix up over the replacement delivery (hence only 4 stars) everything turned out great. Thank you.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Sofa Repair

Employee was very polite, professional and explained exactly what was going to take place and end result was superb

January 19, 2024
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Rated 5 out of 5 stars

Straightforward and quick response

New recliner chair sustained a very visible stain over Xmas but once contacted and photos submitted the process was quite smooth and straightforward with agent attending quite quickly

January 12, 2024
Unprompted review

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