Stainless Direct UK Reviews 67

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and precise craftsmanship, often highlighting custom-made items that fit perfectly and look great, refreshing their spaces. The service is frequently described as outstanding, with many appreciating the fast and helpful communication, quick delivery, and efficient order processing. Reviewers also commend the company for its ability to produce bespoke items with no fuss, and for the careful packaging that ensures products arrive undamaged. While most experiences are overwhelmingly positive, some customers noted minor issues such as products being slightly off-square by a millimeter, requiring small adjustments during fitting.

What people talk about most

Product

Consumers express high satisfaction with the product, consistently praising its quality, accuracy, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and excellent finish... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the quick delivery... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently report that items arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stainless Direct UK were incredibly helpful. For weeks I'd been unable to find a certain shape of stainless steel shelf brackets. I sent them what I was looking for and they fabricated it with no fuss... See more

Company replied

Rated 5 out of 5 stars

We are returning customers, having originally purchased a cooker splashback and upstands 13 years ago. We have just replaced our worktops with stone, which is 5mm thinner than the old wooden ones. Sta... See more

Company replied

Rated 5 out of 5 stars

I simply cannot rate this company highly enough. Their helpfulness, care, and friendliness has been over and above any normal expectations, and has made dealing with them an absolute pleasure. Their... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish having our tired old wooden worktops replaced. Really fast & helpful responses and cracking service from Paul the fitter. Looks great, refreshed the whole kitchen... See more

Company replied


Company details

Information provided by various external sources

We are manufacturers of stainless steel products primarily for kitchens as well as other areas of the home and garden, for both domestic and trade customers. Products include worktops, splashbacks, upstand, plinth, curtain pole, utensil rails, polis...


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, Aileen responded same day to all enquiries i had. I needed a 7mm MDF backed stainless steel splash back. Received quote and paid on line. Kept up to date from order received and order dispatched. Made the order late on the Tuesday 30th July and received product 9.30am Monday 5th August, which was 3 full working days from order place to order delivered. Very high quality and it looks amazing. Highly recommend.

August 5, 2024
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi
Thank you for your lovely review, we’ll share this with the team.
We’re always adding new products to our website, please feel free to revisit and see our new items.

Rated 5 out of 5 stars

I approached Stainless Steel Direct…

I approached Stainless Steel Direct seeking some new kick boards for my kitchen.
From start to finish, Aileen handled my order.
These weren’t straight forward measurements, as my kitchen floor doesn’t run level- but you’d never know as the fit was on point!
I’d definitely recommend this company again 👍🏽

November 3, 2023
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Richie
Thank you for your lovely review, we’ll share this with the team.
We’re always adding new products to our website, please feel free to revisit and see our new items.

Rated 5 out of 5 stars

Excellent Service

Excellent experience. I was thoroughly impressed with this company, absolutely excellent service and great product.

I ordered a blanking plate to cover a gap above a new built in oven. Ordered through the website, paid easily online, a few days later the item was delivered as promised in excellent condition.

Blanking plate itself is great quality, looks good, and is exactly the dimensions I wanted.

This company delivered a good quality, made to order item in excellent condition, and quickly. Puts many other, much larger companies to shame. Definitely recommend.

May 18, 2023
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Jamie,
Thank you for your lovely review, we’ll share this with the team.
We’re always adding new products to our website, please feel free to revisit and see our new items.

Rated 5 out of 5 stars

Great response to a query

Great response to a query. Quick delivery and great product. No hassle return and offered to custom make for me!

February 13, 2023
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi David, thank you for your lovely review, we are continually adding new products to our website, please feel free to let us know if there is anything we can help with.

Rated 5 out of 5 stars

Trouble free experience, highly recommended

Placed an order online, a few days later received exactly what I requested, a stainless steel back splash.

Trouble free experience, highly recommended

July 3, 2021
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Kurn, thank you for your lovely review, we are continually adding new products to our website, please feel free to let us know if there is anything we can help with.

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