Excellent customer services via Natalie who contacted me to query the details of an order and offered advice plus excellent follow up service. Very pleased with the quality of the parts ordered, in f... See more
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Almost everything has fitted well, we changed the newel posts to allow the handrail ends to fix nicely. Our only problem was that the top and bottom rails were different lengths which we didn’t reali... See more
Company replied
After 35 years on the tools as a professional joiner, I can't believe I'd never found these guys before. It was only a chance Google search for oddball 70mm newel posts and associated components that... See more
Company replied
Great service from the family team at Stairbits! They were really helpful with my order and gave excellent advice. The staircase has turned out well—there were a few design issues, but that wasn’t d... See more
Company replied
Company details
Written by the company
High quality and affordable stair parts manufactured in our factory. We do everything we can to ensure your project goes smoothly and finishes on time.
Contact info
Richman Uk Ltd, 37-39 Second Avenue, Bluebridge Industrial Estate, CO9 2SU, Halstead, United Kingdom
- 01787475456
- sales@stairbits.com
- stairbits.com
Great communication and staff very…
Great communication and staff very helpful with all your queries .
Bw joinery
January 27, 2023
Reply from Stairbits
Thank you for taking the time to review, glad we could help
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Amazing products at a great price
Amazing products at a great price. Really good communication and managed to replace a faulty post with no hassle at all. Would recommend!
January 19, 2023
Reply from Stairbits
thanks for taking the time to review
Easy to use website
Easy to use website. Prices were good and product was good. Very well protective packaging. All in all good. My only frustration that meant not 5 stars was communication regarding delivery dates etc. I’m a tradesman and not being able to advise my customer what date the materials were arriving made me look a little incompetent.
January 6, 2023
Reply from Stairbits
thanks for taking the time to review, sorry if your products where delayed at all, we try to send everything out with the the five to ten working days, often sooner, but delays sometimes occur
Helpful
Straight forward, competitively price stair parts & very helpful customer service. Good job!
January 10, 2023
Reply from Stairbits
thanks for taking the time to review, glad we could help
Reply from Stairbits
thanks for taking the time to review
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Materials ordered were absolutely spot…
Materials ordered were absolutely spot on . I couldn't believe just how well they had protected my handrail and components so they didn't get damaged . Perfect thanks
January 5, 2023
Reply from Stairbits
thanks for taking the time to review, glad you were happy with the stairparts
Value for money UK companies that…
Value for money UK companies that supplied the parts I needed in a good timeframe. Would happily use again and referred a family member already
January 6, 2023
Reply from Stairbits
Thanks for taking the time to review, great to hear.
Stair bits
Prior to ordering, the young girl on the phone described the products and offered guidance.
Once ordered, the items were delivered within days.
Fantastic service!
January 9, 2023
Reply from Stairbits
thanks for taking the time to review, happy to help.
Excellent customer service
Excellent customer service. Fast delivery. Well packed. Good quality.
Thank you !
January 5, 2023
Reply from Stairbits
Thank you for taking the time to review great to hear.
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Reply from Stairbits
Thank you for taking the time to review very much appreciated
Delivery
Paid £8.50 for delivery for a very small item and 6 days later still not received. Very disappointed in service as left a voicemail message and no response. Maybe outwith their control but communication poor.
December 7, 2022
Great service and quality stuff
December 2, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
Reply from Stairbits
Thank you for taking the time to review very much appreciated
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Fantastic easy to use website
Fantastic easy to use website, prompt delivery A1 service . Puts other companies to shame .
Well Done !
December 2, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
Delivered on time and the quality of…
Delivered on time and the quality of the stair parts was A1 .
Would definitely use again and recommend
November 3, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
Reply from Stairbits
Thank you for taking the time to review very much appreciated
First Class Service
Excellent experience from start to finish prompt delivery great quality affordable prices thanks for everything.
November 1, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
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Quick response to the original order…
Quick response to the original order and even quicker when I was short on my first order
Very happy
October 27, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
Perfect
Perfect! A quick delivery of well packaged parts, no issues to report so I would definitely recommend these guys for any stair bits that you may need.
November 3, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
Order easy product great delivery just…
Order easy product great delivery just a few days
Thanks Tom
October 31, 2022
Reply from Stairbits
Thank you for taking the time to review very much appreciated
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