Stan. Reviews 

167
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were let down by their experience overall. Active customers frequently reported highly frustrating technical problems, including constant video buffering, lagging streams, and sudden connection dropouts during live sports broadcasts, major matches, and regular television shows. Subscribers also expressed deep dissatisfaction regarding escalating monthly subscription fees, mandatory sports package add-ons, ongoing difficulties with account management, and the unexpected introduction of commercial advertisements into previously ad-free programming. Though some reviewers were happy with the platform, they praised the superior sound quality, a solid movie selection, and reasonable monthly pricing for their top tier subscription plan.

What people talk about most

Service

Reviewers express profound dissatisfaction regarding the service, frequently highlighting frustrating... See more

Subscription

Users describe negative interactions with subscription fees and services, citing high monthly costs for... See more

User experience

Customers expressed deep dissatisfaction with the poor user experience, highlighting constant buffering,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting a broad selection of movies,... See more

Price

People report negative experiences with price, expressing frustration over increasing subscription costs and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Previously used Stan, cancelled ages ago, however recently received an email with a $2 a month for 2 months to re-activate the account on Basic Plan. Well, ignoring content, the continual buffering... See more

Rated 1 out of 5 stars

I’ve added Stan Sport to my base package at an extra cost of $17 (now totalling $37 per month) so I can watch EPL games. But this service is absolutely appalling with constant interruptions and buffer... See more

Rated 1 out of 5 stars

The quality of goal rush or not a 4k production is like a dual up connection and virtually unwatchable. They have also axed about 50% of analysis shows and more expensive than optus that was more co... See more

Rated 1 out of 5 stars

Literally the worst service ever received. I canceled my account, they then put it back on and continued to charge me and when I contacted them for a refund and finalised cancellation, they returned 1... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 94168856924

  1. Movie Streaming Service
  2. also in
  3. Movie Rental Store
  4. Movie Theater

Information provided by various external sources

Stan is an Australian streaming company which offers selected movies and TV shows by subscription.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(167)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful!

Awful!! Rugby coverage constantly pausing. Least enjoyable sporting experience ever. (And I’m a spurs fan!!)

July 13, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

I NEVER AGAIN STANactivated for my husband to watch…

I reactivated for my husband to watch rugby. But you have ti pay base payment and extra for sports. So so disappointed. I cancelled after rugby season ended. Guess what the movies are just about the same, the changes are more old movies, most are crap anyway, sex, horror and old ridiculous movies. Never again. I'm in until the 05/08 & then cancelling for good. Whar a depressing selection. Sharpen up Stan.

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service.

Mistakenly thought premium included sports. After realising it didn’t, I asked would it be possible to switch to the basic package with the sports add on.
Stan switched my subscription to basic, however never offered me credit or sports.

I now have a basic subscription, despite paying for a premium.

Very poor customer service. I will not be using this service again.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

I cancelled 6 months ago

I cancelled 6 months ago. My Stan account record clearly lists a cancellation request date & subsequent subscription cancelled date (along with all dates of payment). I have just realised they continued to charge monthly. My account record shows a re-subscription date 3 weeks after I cancelled. Stan Support replied saying no request to cancel had been requested!

June 23, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

So I have to pay for Stan basic before …

So I have to pay for Stan basic before I can add sport( grand slam tennis2024) so the minimum I can pay is $27.00- hmm well I think I should be receiving premium viewing options - instead Stan is SUPER slow at uploading overnight matches . You’d think I could pick any match from the day before & watch I a full replay the next morning but no Stan says all matches are available within 24 hours that’s too slow because by that time the next days play has already started Stan is way overpriced & service is unsatisfactory

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

I used Stan once but old movies and…

I used Stan once but old movies and series from free tv were not inspiring so I cancelled. Now I use Words with Friends and ugly footballers appear to promote Stan and it takes forever to get out of the ad. I will never use Stan and I despise their propaganda. Surely people who play Words with Friends are not football freaks. Wrong demographic you fools.

May 26, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Sh.t STAN entertainment

Sh.t company. Sh.t service. Sh.t customer engagement. If you want to waste your money watch out for the Stan business model. They will sign you up and then deduct monies from your account without your authorisation. They will not refund. They will not engage with their customers. Poor streaming service.

Stan rely on people not checking their bank accounts, so they can continue deducting funds.

If the service is not being used than the billing should stop. 

Stan has the technology to monitor and alert customers but they would rather take the monies. It relies on the surreptitious access to your account each month to deduct monies and your forgetfulness.

That's the definition of a scam and it's a fraud perpetrated on thousands of customers in Australia. When a company is using it's systems in this way under the guise that you have somehow accepted their behaviour by agreeing to their policies - well that's THeFT.

We worry about overseas romance scams - we'll this one is based in AUSTRALIA.

Stan entertainment are going to steal and cheat using their business model. It's impacting thousands of customers and involves millions of dollars - money taken out of bank accounts for services which are not being used.

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Crap crap crap

First of all they're charging me 31 dollars per month for crap they added sport which went from 21 dollars to 31 I ain't happy at the end of this month I am closing my stan account 31 bucks per month daylight robbery I would not recommend signing up to stan if you're a new user Not Happy Jan

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service experience

I only paid for Stan in January to watch "BUMP",completely forgot to cancel it.

I explained this to customer service after it took another payment out and I asked if because I've not watched anything on it can I get a refund...

Basically said it was in the terms and conditions so no

Not the best customer service at all.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I accidentally didn’t see it was not available for Spain and when I tried to login to unsubscribe I couldn’t. I forgot about it and got charged. Since it was my fault I just emailed them to cancel the subscription asap. Now what I didn’t expect is that not only did they respond fast, they also told me they would refund me as I wasn’t able to use it. So I can’t tell you anything about Stan except that their customer service is marvelous! Thanks again Liam :)

February 22, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor fraud control, poor customer service.

I never signed up for this service, since I live in the US and not Australia. Nevertheless, they charged my credit card monthly for about two years, and I never saw any emails or notifications. When I finally tracked them down and complained, they demanded all kinds of documentation that would prove to them that I am the account owner. I get the impression that they have poor fraud control, and they are not customer-friendly at all. They just want to charge your card.
This must happen to many people, because their customer support has a whole section for these complaints. But clicking through the support options leads to a circle and is confusing. You actually never reach a real person, it's just email-based.
I suggest to avoid this service.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

HOPELESS STAN

I only have Stan for the rugby. its hopeless. It often freezes in matches I watch. I was watching England vs Argentina and it shut down with error A17.I tried all the fixes recommended which didn't work. Stan late advised AFTER THE MATCH FINISHED THST THEY HAD FIXED THE ISSUE. I WANT MY MONEY BACK.

October 28, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

The worst

The worst, coverage, such bad commentators no coverage of teams.really really bad, can not wait until they loose coverage of sports

October 15, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from Stan!!!

Stay away from Stan!!!!

Constant technical issues with their TV app & no help or support from them. I’ve now cancel my subscription & lodged formal complaint, seeking refund.

Best to go to other more reliable streaming networks.

September 20, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look