Standard Bank SA Reviews 

My Standard Bank app is not working and I need to access my money 😡🤬🤬🤬

first of all trying to call the call center just waited on auto response for 25 min to get cut off this is a normal experience whit standard

Asked teller for R50 and R20 notes to the value of R1000. To assist with paying casual workers on small holding. Teller insisted on charging R350 fee!!!! For making R1000's change!!!
Claiming that making change is only free to businesses.

I have been a Standard Bank customer for over 30years!

What a disgrace!

I am extremely disappointed with the lack of urgency regarding an unauthorized transaction on my Standard Bank account. On 21 February 2026, R2,500 was deducted from my Virtual Card without my consent. This money was specifically kept there for a critical payment due on the 25th.
I logged a formal query on 22 February as soon as I noticed the theft. I was told the investigation could take anywhere from 10 to 55 days. This timeframe is completely unacceptable for a victim of fraud.
This delay has placed me in a severe financial position, as the payment I intended to make is now overdue, and I am being forced to make alternative arrangements I cannot afford. Standard Bank’s security on virtual cards seems compromised, and their "turnaround time" shows a total lack of empathy for their customers' financial well-being.
I need an immediate update and a reversal of these funds.
Reference Number7071170729

The worst business bank I've ever experienced. For a bank that struts proudly bieng one of the best footprints in Africa, Standard Bank falls short at every turn. Worst online experience, worst customer service. They do nothing to help you promptly
All you get will be an apology letter for the most simplest matters a 10y.o could do it

Their staff needs to do better; they are not helpful at all! They leave you super frustrated; they have no regard for communication or social cues, and they are just concerned with the script, with zero regard for your follow-up remarks/response. They should just hire people who actually value their job. My banker is always MIA. I call the customer line and am met with an attitude. Moreover, I asked that she call me back, and she says we are almost done.

Worst fleet management ever, when vehicle is at dealer they take forever to answer a call, waited 8hrs for them to answer the call just for an authorization.
Only clients who has auth requests with R15000 and above may email, are they then the priority customers because of the higher figure and below R15000 customer should wait on a call for 7hrs. Really pathetic, will never ever recommend Standard bank fleet. This happen on all calls to them.

On 28 February 2026, my mom and I visited the Marble Hall branch of Standard Bank to migrate our account. Unfortunately, the service we received was very disappointing.
The consultant assisting us did not properly explain the documents we were asked to sign. We felt like we were just told to sign without fully understanding what everything meant. This made us very uncomfortable.
The consultant was also not wearing a name tag, so we could not identify who helped us, which is unprofessional.
After completing the migration process, we were not issued a new bank card, and no clear explanation was given. We left the branch confused and unhappy with the service.
We expected transparency, professionalism, and proper customer care, but we did not receive that.

Very pleased with the experience I always received from the banker. Very nice young handsome man who assisted me.

I have been with Standard Bank for 37 years. I never had ANY problems at all, except for the past 2 years when all my faith in Standard Bank simply vanished. 1). My credit card had to be replaced 6 times! I realise that this may be my own fault but I sometimes suspected that someone within SB was using my card, base on the transactions which I was not responsible for. 2). Once, when my credit card was compromised, I requested for my entire profile to be put on hold while investigating. Instead, they deleted my entire profile and I lost all my accounts, as well as money which were in some accounts. When I enquired, they said that I should provide them with the account numbers (which I did not have). I requested that they do a search on my id number which is certainly the unique identifier, but they said they cant do that. 3). I received my credit card statement in February and saw transactions which was not performed by my. I followed this up with them - their reply was that there was a mix up with the credit card statement and sent me a new statement. All of these indicate serious IT problems at Standard Bank which should be addressed as a matter of urgency. I requested about a year ago that my "personal banker", Ms Nompumulelo Mkize, be replaced but this has been totally ignored. It feels like Standard Bank has become a government department - just as useless!!!

Once again a simple request cannot be fulfilled, requested a bond statement from the chat function but was advised to send a email to another deparment, after being advised the return message on the email to contact the chat function.

The mobile app is useless after hours. I needed to make an urgent transaction and tried 4 times to get an OTP and never got one. Pointless. I am so frustrated at the non-service by this bank.

Cindy from Garden Route Mall in George. Helps me with my investmenst. A view times Already. She is always very friendly and helps me a lot. Thats why I do stay with Standard Bank. Their service is very good and they are helpfull and friendly . That counts alot.

Rinesh. Rinesh was very helpful and patient. I would recommend others to use standard bank.

The following people assisted me very well at your George Branch in York Street.

Lesley-Ann Lass. She could not assist me write away and gentle apologizes and assure me that she will be with me shortly. I felt welcome and seen. I could see that she was busy with another customer. My cell phones battery was flat and she did not mind to put my phone on charge while I was waiting to be served.

Danvor Muller who assisted a customer on the self help centre looked up and listened to my request. He first apologized the client and the client agreed that it was no problem at all. Danvor is always helpful. When I see him in the bank I always feel home.

Tilana Sealie was serving me and she mentioned that I can make direct contact with my banker. She gave me advice on how to handle my overdraft. After she saw my profile she said I should not follow the initial advice because I do have a banker. The banker can do what I am requesting over the phone. She was friendly and patiently answered all my questions.

I love the service of Standard Bank Yorkstreet in George.

They are the BEST.

I had a great experience at Standard bank Gateway, Princess Ziyane helped me efficiently truly an asset to the organization

I was helped by Lillian Jantjies on referral from my private banker in Polokwane. We received excellent friendly service and we're done in minutes.

I don't understand how this bank can survive with such poor customers service, this would happen in Europe! It's like dealing with a BBC and from the 70s overloaded with bureaucracy modern version!
Emails communication seems I communicating with limtited AI record.
This review ask a experience date but this has been ongoing, it took me 4 months to open account with over 7 levels of checks most amazing each check ask me the exact questions, like if they didn't trust the previous level! 3 years of mostly negative experiences.
Very sad, not a happy customer

Standard Bank has become super pathetic !! I banked with Standard Bank for more than 50 years !! All my companies & Trust accounts were also with Standard Bank. I recently close about 48 accounts and moved them to a different bank. Standard Bank has become a dinosaur - its systems are old, cumbersome and outdated & their staff are totally incompetent !!

Standard bank SA Please do something about the horrible slow service at your Potchefstroom branch.
It’s as if the staff are dying a slow death in front of the clients and we have to sit and watch it.