Standard Bank SA Reviews 

STANDARD BANK THE GLEN
I went their today at about 10am to enquire about the following
1. Does Standard bank offer a Passport service to their customers
2.As a prestige account holder do i get a personal banker
3.How can Standard Bank assist me with

my will

Must say the lady working on the front desk had no Idea what I was talking about,so I kept my cool and walked out

Please educate your staff on all services

you have to offer

Seriously do you actually pay people like this a Salary

I am really battling to get any help from Std Bank . My profile was blocked without a notification! Managed to get that sorted but really battling to get someone to assist in reloading my bank card details
on my App . My profile is still blocked I have made 3 calls from an international number with no luck surely if a call drops the correct thing to do is call YOUR customer back.
In the last week I have emailed at least 4 times and no response !

STANDARD BANK IS JUST ONE OF A 🗑 🚮 BANKS. WHOEVER IS READING THIS PLEASE DO NOT OPEN ACCOUNTS WITH THEM OR RATHER SHIFT BANKS BECAUSE YOU'LL BE DISAPPOINTED. THANK ME LATER. TELL OTHERS AND POTENTIAL CUSTOMERS

I have to give Standard bank 1 star for using DSV, there are so many complains about DSV transport and the way they handling customers, but still Standard bank make use of DSV to transport there documents and cards, and i will keep on giving them 1 star till they stop using DSV for transport, because we complain to them of DSV butt thy don't here us.

Horrible and they want my bank card atm pin on their sign up page??? Why?????

I'm very sad, disappointed at the same time, tried Login in on online and requested for my password and it kept on giving me my username.
I've also sent an email for assistance and a call log but no progress up to this time.

couldn't even register, the system is a mass error here and there it's more like the app doesn't even assists and it's so ridiculous because time is waisted and yet the app is meant to save time .

Worst customer service in Frankfort Freestate branch. They rather chat to their collegues than helping their customers! No smse send. Appaling clients. Lazy, idle workers. I will close my account at Standard bank!!!!!

This is one hell, unprofessional bank they will never help you with anything just waiting a time to scam you..i reported my account last week till today everyone lies no one wants to help me

Try cancelling your bond with Standard Bank and see what happens, they do not even know the correct procedure or respect the conveyancer.

Standard bank is taking us for a ride, they are earning interest on my money first before releasing it. The worst part is that they charged me from my account the inward fee but still held the money for their interest gain. On Friday the 15th November I sent money from foreign account to my standard bank account, within 5 minutes I was charged for inward transfer by standard bank but the transferred money is not reflecting. So they are charging me on my account taking the money I was supposed to use for something but still held on the foreign transfer amount. Today is Monday the 18th still the money is still not reflecting.
This is bullying at its most.

recently had a call out for a geyser, contractors sent onsite destroyed my floors which bank covered. all has been done. pictures and docs provided.
its months later. a geyser has burst, they are holding back my current claim for pics of previous floor. on asking them to get their contractors to proceed, x3 different contractors will suddenly pitch up at your home if nobody is there. all different times. now no answers , no replies. willing to get them to literally comet to my home to view whatever needed. no joy. stuck with a destroyed ceiling ,floors and cupboards.

What a very horrible experience,I waited for more than an hour to be assisted to fill in a form from my employer, consultants are just chit charting right in front of our eyes,how come there are two consultants on one table,one laptop and assisting only one client while there is a lot of us waiting for our turn. This is really unexceptable,I asked for a maximum of thirty minutes from work, it seems like next time I must come with a lunch box to come camp here the whole day for me to get my turn to be assisted.

It is nightmare to deal with standard bank insurance.
They will finish you air time and give you pressure,will ask you stupid question like postal code ,we all now that postal service does not exist in SA. Called 3 times this morning the called get disconnected.
Previous I sent an email with no response. They take a long time before the answer the call.

Will there ever be service from Standard Bank? I waited for an hour each at Standard Bank The Glen and then the branch at New Market as well. NO SERVICE AT ALL. They just do not seem to care about their customers. Yet they want your money. Everybody was complaining, but it did not help at all

Vehicle asset team useless. Been with them for over 10 years yet they treat you like another number in the queue. I’ve moved over to bmw finance and will never use standard bank again. Lost out on 2 deals because they either too slow or they don’t give a crap. I’ve also had people I know move their banking away from this useless bank. I will also be moving my banking elsewhere. 1 star is the minimum I can rate but I’d actually rate them minus 10.

Technology stuck in the dark ages. Their online customer service is useless without the authority to do anything. You always have to visit the bank or call.

No query has been resolved ever since i opened my standard bank account you guys have been charging me honouring fees again and again . It feels like paying twice for the same transaction .Please remove this pathetic and stupid system for the bank to gain money where else customers are suffering .

Standard bank SA needs to implement laws of the sxual condact at hw work place branch in Roodepoort a guy named Sibusiso Nxumalo sleeps with new girls peomising them promotions

Standard Bank have been sending me FICA review reminders for the last several weeks - so I tried to contact my so called Business Banker to find out what FICA information they require - Didn’t even answer the phone for 44 mins - so I drove to Rosebank’s so called customer care center - asked to speak a Business Bank - “uh he is not in today” is the response I get. I say - well where can I find a Business Banker in Johannesburg - they say “maybe Sandton” I say please phone Sandton to perhaps give more confidence than a “maybe”. Somebody wafts into the conversation - zero introduction as to their status - and states “nah - there is re-structuring going on at Sandton so there is limited capacity there” I say all I need to know is what the Business Banking requirements for FICA - can the mythical “someone” please tell me. There is some whispering discussion and they hand write the very same Business Banking number I called earlier in the day that was not answered. This Bank does NOT deserve any custom - we as the customers must make a concerted effort to move to FNB and only then will they understand how incompetent and uncustomer friendly they have become - I moved my private bank accounts last year after 33 years - It was the happiest day of my banking life.

Wouldn’t even give one star. My card is about to expire. I tried to apply for a new one, and my application has magically disappeared. So Standard Bank offers me an account upgrade, constantly popping up on my app. I’ve applied twice. Was told someone was going to help me and weeks later still no word, only to get told my application has expired and I must apply again, because no one BOTHERED to contact me. Honestly a useless bank!