Stannah Stairlifts USA Reviews 

1,426
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 372 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional staff and knowledgeable sales representatives for providing thorough product demonstrations, answering all questions patiently, and ensuring a completely seamless and pleasant purchasing journey. Consumers also appreciate the exceptional quality, comfort, and quiet operation of the stairlifts, noting that the professional installation service is consistently prompt, highly efficient, and thoroughly respectful of their personal living spaces. However, some people mentioned minor operational challenges with the equipment, including occasional remote radio interference, unexpected beeping sounds, or inconvenient control placements that require awkward reaching behind the chair.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting both knowledgeable sales representatives and... See more

Service

Reviewers highlight positive aspects of service, noting that installation is consistently timely, efficient,... See more

Product

Clients share positive opinions on product quality, frequently describing the stairlifts as sturdy,... See more

User experience

Consumers find user experience to be very satisfying from the initial purchase to the final installation.... See more

Quality

Users describe positive interactions with quality, noting that the products are sturdy, well-designed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process of buying and installing the Stannah Stairlift was pleasant and effortless. I was contacted very quickly after I made an inital inquiry, was able to set up a date a fair amount in the fut... See more

Rated 5 out of 5 stars

Joe Walters was our go-to person, and he was a ten in our books! He was not only well versed and knowledgeable about the product, but helpful in guiding us in just what was the best option for our nee... See more

Rated 5 out of 5 stars

From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid atte... See more

Rated 5 out of 5 stars

Your sales associate, Paul was very knowledgeable & professional about the Stannah company. He answered all our questions about the chair-lift system & was very helpful. The installer, Carl was also... See more


Company details

  1. #5 of 18 best companies in Mobility Equipment Supplier
  2. #18 of 91 best companies in Pharmacy

Written by the company

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide. Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support. With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service. By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.

Helping you stay in the home you love

Written by the company

Achieve total independence at home with Stannah
With craftsmanship backed by generations of experience, 1 million happy stairlift owners worldwide, and award winning customer service, Stannah is a name you can trust to maintain freedom and independence at home.

7-day Money Back Guarantee

Your satisfaction is guaranteed. Up to 100% money back guarantee within seven days of installation.

Within seven days of installation, if you are not completely satisfied with your stairlift, we will arrange to remove it and, depending on the model, you may receive up to 100% refund of your payment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,426)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stannah chair lift is a game changer and Leo, the installer made everything go smoothly.

Leo, who installed our chairlift, was absolutely fabulous. From start to finish, he demonstrated professionalism and genuine care.

He stood out for several reasons:

Reliable: He called ahead of time and gave us an accurate ETA.
Proficient: He installed the chairlift efficiently and without any issues.
Kind: He understood that having a chairlift installed can be an emotional and challenging experience, and he treated us with compassion and respect.
Patient: He made multiple adjustments to the chair height until it was exactly right for us, never making us feel rushed.

The Stannah chairlift has been a game changer. It allows us to remain safely and comfortably in our home. The chair is easy to use and very comfortable.

Jen, in the New Jersey office, was also a pleasure to work with. She welcomed me when I came in to try the chairlifts and was helpful throughout the process.

I highly recommend Stannah to anyone considering a chairlift.

June 29, 2026
Rated 5 out of 5 stars

Both Eric and Gordon arrived on time

Both Eric and Gordon arrived on time. They were very pleasant and got to work right away. The installation process took about 4 hours and they made sure my mother and I understood how the stairlift worked. Gave us all the information we need but in case we had any other questions, to be sure to call office. We only had the stairlift for a week but so far the whole experience was great. Would recommend them if you need stairlifts.

June 24, 2026
Rated 4 out of 5 stars

The sales rep, installers and product.

The sales rep, Jamie, was great. The installation went very quickly and smoothly and the installers were polite and tidy.
I would have given you 5 stars but it took too long to be made and shipped. I had to wait into the 7th week and I am disabled and was barely able to climb the stairs. Very happy with the product.

June 17, 2026
Rated 5 out of 5 stars

Great salesman

Great salesman , timely installation and Leo your installer technician did a beautiful job . I am very happy . For my wife no more step dangers.

June 22, 2026
Rated 5 out of 5 stars

Good experience...excellent product.

The stairlift came within a week of ordering. Excellent turnaround. We were told that the installation would take 2-3 hours. It actually took close to 5 hours, which prevented us from running a planned errand. Nonetheless, it was installed professionally and well. It was our installer's first solo installation, and so it was acceptable. He was courteous and professional. His tutorial on how to use it was clear, and he answered our questions to our satisfaction.
We are very happy with the stailift.

June 9, 2026
Rated 5 out of 5 stars

Friendly

Friendly, professional, excellent communication and follow through.

April 10, 2026
Rated 5 out of 5 stars

The whole process was fast

The whole process was fast - from first phone call to request home assessment - to fast scheduled date for installing two Stannah Stairlifts in my home. Eric C. installed the stairlifts - came prepared - his expertise was very apparent, even reinforced two steps on cellar stairs for the second chairlift. Also, instructed my husband to use the stairlifts with confidence and ease...allowing us to remain in our home. Review was written by John’s wife, Jean.
Highly recommend Stannah Stairlifts ⭐⭐⭐⭐⭐

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Company

Josh and Matt did a wonderful job removing our old stairlift and placing in the new one. They explained everything to us and were very knowledgeable. They were friendly, neat and clean. We would recommend this company to anyone looking to purhase a stairlift!

June 8, 2026
Rated 5 out of 5 stars

Everyone at Stannah was great to work…

Everyone at Stannah was great to work with. The consultant that came to my house was so professional and knowledgeable. My contact at the company was very patient while I made decisions and the installer was very quick and thorough when installing and training on the unit.
We are very happy with how the stair lift works and looks. Good decision.

June 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look