Stannah Stairlifts USA Reviews 

1,425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable sales representatives and efficient installation teams, noting that technicians are exceptionally professional, punctual, and helpful during the entire setup process. Many people truly love the comfortable, quiet, and well-designed stairlifts that significantly improve their daily mobility and overall independence around the house. Some reviewers were not happy with specific technical details, mentioning minor challenges regarding remote control interference, unexpected beeping sounds, or awkward button placements. A few customers also described occasional frustrations with scheduling delays or administrative communication issues encountered during the initial purchasing stages.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and friendly... See more

Service

Users describe positive interactions with service, highlighting efficient and professional installations.... See more

Product

Customers consistently note positive experiences with product, highlighting the high quality, sturdy build,... See more

User experience

Consumers find user_experience to be a delightful and stress-free journey from the initial phone call to the... See more

Quality

Clients share positive opinions on quality, finding the stairlifts sturdy, comfortable, and well-designed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a way easy process on my end. Minimal back and forth Michelle was wonderful and knew the answers to all my questions. She also listened to my needs and quotes what was needed for my mothers si... See more

Rated 5 out of 5 stars

The process of buying and installing the Stannah Stairlift was pleasant and effortless. I was contacted very quickly after I made an inital inquiry, was able to set up a date a fair amount in the fut... See more

Rated 5 out of 5 stars

Joe Walters was our go-to person, and he was a ten in our books! He was not only well versed and knowledgeable about the product, but helpful in guiding us in just what was the best option for our nee... See more

Rated 5 out of 5 stars

From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid atte... See more


Company details

  1. #6 of 18 best companies in Mobility Equipment Supplier
  2. #18 of 91 best companies in Pharmacy

Written by the company

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide. Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support. With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service. By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.

Helping you stay in the home you love

Written by the company

Achieve total independence at home with Stannah
With craftsmanship backed by generations of experience, 1 million happy stairlift owners worldwide, and award winning customer service, Stannah is a name you can trust to maintain freedom and independence at home.

7-day Money Back Guarantee

Your satisfaction is guaranteed. Up to 100% money back guarantee within seven days of installation.

Within seven days of installation, if you are not completely satisfied with your stairlift, we will arrange to remove it and, depending on the model, you may receive up to 100% refund of your payment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,425)

362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
outdoor

Rated 5 out of 5 stars

Stannah made our lives easier

Stannah made our lives easier. Gene installed our outdoor stairlift yesterday. He did a thoroughly professional job and took the extra time to adjust the seat and stopping points to better suit my 95 year old mother's height. He reviewed the manual and explained everything to me.

November 2, 2021
Unprompted review
Stannah Stairlifts USA logo

Reply from Stannah Stairlifts USA

Thank you so much for your review. We're glad to have been able to help make your and your father's life easier.

Sincerely,
The Stannah Team

Rated 5 out of 5 stars

Smooth sailing

Outdoor stair lift working flawlessly - installation team was prompt, polite & professional as was customer service, both before and after the sale.
One thing I failed to consider when contemplating this purchase was not only would it allow my 85 year old mom to stay in her house being able to easily get in and out, but it has had the added benefit of enabling friends and family with similar difficulty on stairs to visit.
One of the best decisions I've made & mom loves it!

January 19, 2017
Unprompted review
Rated 5 out of 5 stars

Trustworthy

We have both indoor and outdoor lifts installed at 2 different times. For both, the sales rep and the installer came when promised and knew what they were doing.

June 19, 2016
Unprompted review
Rated 5 out of 5 stars

Stannah's people make the difference!

Stannah has a showroom in Franklin, MA, to see/test their products, and their staff is knowledgeable, courteous, and willing to be of any assistance desired. Their outdoor stairlift is engineered for outdoor use, not converted from indoor use.

June 9, 2016
Unprompted review
Stannah Stairlifts USA logo

Reply from Stannah Stairlifts USA

Hi Tom,

It's great to hear that you enjoyed your experience at our Franklin showroom. We're always happy to show our lifts to those who stop by for a test ride. It's really the best way to make sure that the lift you're buying is the right choice for you!

Sincerely,

The Stannah Team

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