Stanton Optical - El Paso (Sunland) Reviews 56

TrustScore 4 out of 5

3.9

725 Sunland Park Dr, #225, 79912 El Paso, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

What made this sucha memorable experience is Gracie( manager). She was sweet, informative, so helpful on explaining the different kinds of optical options..being honest on how the frames look on... See more

Rated 1 out of 5 stars

Horrible experience with childlike behavior from staff, prices not worth your time, Mostly overpriced and lies-won't assist your needs to improve vission or other inquiries. They all lack knowledge i... See more

Company replied

Rated 5 out of 5 stars

The assistant who was doing my exam was very thorough. I feel like my prescription is perfect for the first time ever! When I picked up my glasses, the person helping me was very patient and kind, sha... See more

Company replied

Rated 5 out of 5 stars

I forgot her name, but she’s a Manager of the location I always go too on Sunland Park. She really worked with me on my new pairs of what I needed (one pair of my prescription and the pair transition... See more


Company details

  1. #2 of 2 best companies in Optometrist
  2. #14 of 18 best companies in Contact Lenses Supplier
  3. #16 of 22 best companies in Eye Care Center
  4. #22 of 39 best companies in Glasses Store
  5. #5 of 9 best companies in Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 725 Sunland Park Dr, #225, 79912, El Paso, TX, United States

  • (915) 277-0058
Promotion box for Stanton Optical - El Paso (Sunland)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.9

Great

TrustScore 4 out of 5

56 reviews

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3.9

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(56)

12,465 reviews in the last 12 months

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Rated 5 out of 5 stars

Stanton optical is the Bestest above and beyond 😍

What made this sucha memorable experience is Gracie( manager). She was sweet, informative, so helpful on explaining the different kinds of optical options..being honest on how the frames look on my face is a huge complement and help,I want the truth.. thank you kindly for everything Gracie and all the young ladies there.. Definitely five stars 🌟 🤩 will be back in the future!!

June 27, 2026
Rated 1 out of 5 stars

Gave me the wrong frame

Gave me the wrong frame and tried to convince me that it was my order, the employee also had an attitude and didn't even let me talk.

June 24, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Jesus. We’re sorry to hear about your experience and understand your frustration regarding receiving the wrong frames and the service you described during your visit. We appreciate the opportunity to make things right by providing a replacement, and we thank you for allowing us the chance to resolve the issue. Please know that your concerns have also been escalated internally so they can be reviewed and addressed appropriately. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Great experience

Great experience. Thanks Grace foe your great assistance!

June 5, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Gerard. Thank you for your kind words! We’re so glad you had a great experience and that Grace provided such great assistance. We truly appreciate your support and look forward to helping you again soon!

Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. They back their product and correct anything that may be wrong.

June 17, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Todd! We're glad to hear you experienced friendly and professional service and that our team was able to stand behind our products and address your concerns. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Great customer service

Great customer service, quick, and very informative!

June 10, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Sarah. Thank you for your wonderful feedback! We're delighted to hear that you had a great experience and found our team to be quick, informative, and committed to providing excellent customer service. We truly appreciate your kind words and look forward to serving you again in the future!

Rated 5 out of 5 stars

Great choice!

The assistant who was doing my exam was very thorough. I feel like my prescription is perfect for the first time ever! When I picked up my glasses, the person helping me was very patient and kind, shaping them perfectly as I wanted!

June 8, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Amanda! We are thrilled to hear your exam was thorough and that your prescription feels just right. It is also wonderful to know our team took the time to ensure your glasses were adjusted perfectly and that you felt supported throughout the process. We truly appreciate your support.

Rated 4 out of 5 stars

Good Service

Good customer service. Outstanding location.

May 22, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Raamses! Thank you for your kind feedback. We are glad to hear you received good customer service and that you found the location outstanding. We truly appreciate your support.

Rated 5 out of 5 stars

Exceptional customer service even on a…

Exceptional customer service even on a busy promo day. The attendant that helped purchase my contacts was very informative and even saved me money.

May 21, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Edward! We’re thrilled to hear that you received exceptional customer service, even during a busy promotional event. It’s great to know that our team member was informative, helpful, and able to help you save money on your contact lens purchase. We truly appreciate your kind words and look forward to serving you again in the future!

Rated 5 out of 5 stars

Me antendieron muy bien la manejadora

Me antendieron muy bien la manejadora

June 6, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hola Griselda, Thank you for your kind review! We’re so glad to hear you received very good service from the manager. We truly appreciate your support!

Rated 1 out of 5 stars

Good Luck-Go elsewhere

Horrible experience with childlike behavior from staff, prices not worth your time, Mostly overpriced and lies-won't assist your needs to improve vission or other inquiries. They all lack knowledge in their area. Better looking elsewhere!! Good luck!
Fool me once shame on you, fool me twice shame on me-ill never go back, keep my $ -like I said, good luck to all who go there.

June 4, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Enith, Thank you for your feedback! We’re glad to hear your visit was quick and easy. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Fast

Fast, friendly, clean, and affordable... but with grade-A customer service. I don't have insurance, and they still got my vision back within my budget.

June 3, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Joseph! We’re glad to hear you had a fast, friendly, and affordable experience with excellent customer service. It’s great to know our team was able to help you stay within your budget and take care of your vision needs. We appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful 😊😊

May 27, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Angel! We’re glad to hear you received great customer service and found the team very helpful. We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

My frames were cracked when I received…

My frames were cracked when I received them. But they caught it and are going to replace them asap

May 25, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Ghishlaine! We’re sorry to hear your frames arrived damaged, but we’re glad our team was able to identify the issue and arrange a replacement for you right away. We appreciate your patience and understanding as we work to get this resolved quickly.

Rated 1 out of 5 stars

I was there yesterdaY to pick up my contacts

I was there yesterdaY to pick up my contacts and the girl at the front told me there was 2 people ahead of me. The 2 people ahead of me were there to purchase glasses or contacts and had already been there before me. She could have just given me my contacts and I would be on my way instead of making me wait until she was done. Thankfully the girl in the back doing the eye exams came out and helped me, if not I would have waited forever.

May 24, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Jessica. We apologize for the frustration and wait you experienced while trying to pick up your contacts. This is not the level of service we strive to provide. We're glad that another team member was able to assist you, and we have escalated this internally to improve our process and ensure better service in the future. Thank you for your feedback.

Rated 2 out of 5 stars

Had an appt and still had to wait a…

Had an appt and still had to wait a long time. Never got to see a doctor. I have insurance which they accepted and they still tried to charge me full price, until I asked them why it was so much when I had insurance, to which they gave me a new price which was significantly lower than what I was quoted to begin with. The assistant said I had dry eyes and the dr would talk to me about it and not once did I even speak to him. Won’t be back here again.

May 23, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Yvette. We’re very sorry to hear about your experience and sincerely apologize for the long wait despite your appointment, the confusion regarding your insurance pricing, and the lack of communication regarding your exam findings. Please know all of our prescriptions are reviewed and signed by a licensed doctor. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

Bad costumer service

Bad costumer service! The girls are rude even when asking simple questions.

May 15, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello Nallely, we’re sorry to hear that your experience with our customer service did not meet your expectations. We understand how important it is to feel welcomed and treated with respect when asking questions during your visit. This isn’t the level of service we aim to provide, and we truly appreciate you taking the time to bring this to our attention. We’ll be escalating this internally to ensure it’s thoroughly reviewed. Thank you again for your valuable feedback.

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