Stanton Optical - Knoxville (South) Reviews 

87
TrustScore 4.5 out of 5

4.6

4501 Chapman Hwy, 37920 Knoxville, TN, US


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Rated 5 out of 5 stars

Great place for eyecare. Used to go "down the street" to another eyecare, they were super expensive, even after insurance. Stanton is honest and up front, great eye care specialists and an enormous... See more

Company replied

Rated 2 out of 5 stars

No matter which Stanton Optical I go in, it feels like it's being run by teenagers. I'm sorry, but there is no sense of ownership. Staff are not very inspired or creative about solutions. It's like... See more

Company replied

Rated 5 out of 5 stars

Staff seemed knowledgeable and were very personable and professional. Didn't have my prescription in house so had to be ordered but came in much faster than I expected. Great job overall.

Company replied

Rated 5 out of 5 stars

Every staff member went above and beyond seeing to my comfort, care and needs. I wish more health/medical establishments would be inclined to do likewise!

Company replied


Company details

  1. #2 of 2 best companies in Optometrist
  2. #15 of 19 best companies in Contact Lenses Supplier
  3. #17 of 23 best companies in Eye Care Center
  4. #25 of 42 best companies in Glasses Store
  5. #6 of 10 best companies in Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

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Promotion box for Stanton Optical - Knoxville (South)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.6

All reviews

(87)

17,113 reviews in the last 12 months

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Rated 5 out of 5 stars

Great place for eyecare

Great place for eyecare. Used to go "down the street" to another eyecare, they were super expensive, even after insurance. Stanton is honest and up front, great eye care specialists and an enormous selection of frames.

August 20, 2026
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hello Paul, We’re so glad to hear you appreciated our honest, transparent approach, knowledgeable team, and wide selection of frames. We truly appreciate your trust and support!

Rated 5 out of 5 stars

Jamie and Jeff were great

Jamie and Jeff were great. Very kind staff and I was in and out each time. Love my new glasses!

August 19, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello, We’re so glad Jamie and Jeff provided kind, efficient service and that you love your new glasses. We truly appreciate your support!

Rated 5 out of 5 stars

All of the staff was so friendly

All of the staff was so friendly, kind, and helpful! Store was also very clean and tidy.

July 31, 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Molly! We're so happy to hear our team was friendly, kind, and helpful throughout your visit. It's also great to know you found our store clean and welcoming. We truly appreciate your support and thank you for choosing us!

Rated 5 out of 5 stars

Everyone was so very professional and…

Everyone was so very professional and they cared about my finances.

August 12, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Renee! We’re glad to hear our team was professional and took your financial needs into consideration. We truly appreciate your kind words and thank you for choosing Stanton Optical!

Rated 5 out of 5 stars

The staff was wonderful and went far…

The staff was wonderful and went far above and beyond to help me and my wife. We ended up purchasing 5 pairs of glasses, and they are all wonderful. Great value and wonderful experience!

July 25, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello! We’re thrilled to hear our team went above and beyond to assist you and your wife and that you’re happy with all five pairs of glasses. We’re glad you found great value and had such a positive experience. We truly appreciate your kind words and thank you for choosing Stanton Optical!

Rated 5 out of 5 stars

Great service friendly people at a…

Great service friendly people at a reasonable price. Plus I got my glasses in under an hour.

August 6, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello James, We're so glad you enjoyed our friendly service, reasonable prices, and quick turnaround. We're thrilled we could get your glasses ready in under an hour! We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Every staff member went above and…

Every staff member went above and beyond seeing to my comfort, care and needs.
I wish more health/medical establishments would be inclined to do likewise!

August 6, 2026
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hi Cheryl! We're so glad our team went above and beyond to provide the care, comfort, and support you needed during your visit. We truly appreciate your kind words and are grateful for your recognition of our team's dedication. We look forward to seeing you again!

Rated 5 out of 5 stars

Staff seemed knowledgeable and were…

Staff seemed knowledgeable and were very personable and professional. Didn't have my prescription in house so had to be ordered but came in much faster than I expected. Great job overall.

August 1, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Michael! We’re glad to hear our team provided knowledgeable, personable, and professional service. We appreciate your understanding regarding your prescription order and are happy it arrived sooner than expected. Thank you for your kind words!

Rated 4 out of 5 stars

The staff is helpful and knowledgeable.

The staff is helpful and knowledgeable.

July 23, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Anna! We’re glad to hear our team provided helpful and knowledgeable service. We appreciate you sharing your experience with us!

Rated 5 out of 5 stars

Chapman highway location is a great…

Chapman highway location is a great store. The staff are amazing. The staff went above and beyond to assist me. They took such care of me, that I will NOT go anywhere else for my eye care needs. They were very professional, kind and understanding. Even with my prescription as bad as my eyesight is, they had to order my glasses, which took a short time to get, they made sure I could see better before I left the store. Unbelievable service. My eyesight is so radical, the difference between my right eye and left eye is off the charts. They made me a pair of glasses that day, just so I could see better upon leaving. It took less than 30 minutes and I had a pair of glasses to help me see until my prescription came in. I highly recommend them to anyone who needs glasses.

July 14, 2026
Unprompted review
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Reply from Stanton Optical - Knoxville (South)

Hello! We’re thrilled to hear the Chapman Highway team provided such compassionate, professional, and attentive service. We’re glad our team was able to assist you and help improve your vision while you waited for your custom prescription glasses. We truly appreciate your recommendation and your kind words about their dedication to your care.

Rated 5 out of 5 stars

I needed glasses the same day as I was…

I needed glasses the same day as I was traveling and lost my pair. They were very accommodating and took my prescription by fax and completed my order with glasses in hand in less than 30 minutes. They also had a good variety of frames to choose from. It was a great experience!

July 27, 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Jennifer! We're so glad our team was able to accommodate your same-day glasses needs and help you get ready for your travels quickly. It's great to hear that the prescription process was seamless, you found a great selection of frames, and you had a positive experience from start to finish. We truly appreciate your kind words and look forward to serving you again!

Rated 5 out of 5 stars

So grateful for this place when my son…

So grateful for this place when my son lost his glasses while we were on vacation and even better, they were open on a Sunday! They had his prescription that he needed and they were done in 30 min!

July 26, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Edens, Thank you for your wonderful review! We're so glad we could help your son get back to seeing clearly while you were on vacation. We know how stressful losing glasses can be, and we're happy our team was available on a Sunday and able to get his glasses made so quickly. We truly appreciate your kind words and are grateful you chose us. We look forward to assisting you and your family again in the future!

Rated 5 out of 5 stars

Wonderful place

Service and staff are wonderful!!!

July 25, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Michael, Thank you for your kind review! We're so glad to hear our team provided wonderful service. We truly appreciate your feedback and look forward to assisting you again in the future!

Rated 1 out of 5 stars

Was told over the phone I was getting a…

Was told over the phone I was getting a years worth contacts for a better price. Paid it showed up and it’s only 6 months at 20$ each pack more. Manager points out I paid 600$ last time. Yeah I got glasses too. Won’t be back he treated me like I was stupid but he didn’t read the receipt

July 22, 2026
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Reply from Stanton Optical - Knoxville (South)

Hello Alicia. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it is when the product you receive does not match what was explained over the phone and when pricing and quantities are not communicated clearly. We’re also sorry to hear that your concerns were not addressed in a way that made you feel respected and heard. Our goal is to provide clear, accurate information and professional service throughout every interaction, and we regret that this was not your experience. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

Was told over the phone I was getting a…

Was told over the phone I was getting a better deal on a years worth of contacts got 6 months for more than I’ve ever paid. Then he tried telling me I’d paid 600$ last time yet I’d bought glasses. Don’t go here they will not be honest with you

July 22, 2026
Unprompted review
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hi Alicia, we're really sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must have been to receive different information over the phone compared to your in-store visit, and we apologize for any confusion regarding the pricing and quantity of your contact lens order. This isn’t the level of service or professionalism we aim to provide. We’ll be escalating this internally to make sure it’s thoroughly reviewed. Thank you so much for sharing your feedback with us.

Rated 5 out of 5 stars
Stanton Optical - Knoxville (South) logo

Reply from Stanton Optical - Knoxville (South)

Hello Judy, Thank you for your kind feedback! We're glad to hear you received excellent customer service during your visit. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great people friendly know what they’re…

Great people friendly know what they’re doing

July 18, 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Gary. Thank you for your review! We're so glad to hear that our team was friendly, knowledgeable, and provided a great experience. We appreciate your support and look forward to seeing you again soon! 😊👓

Rated 5 out of 5 stars

A positive review of Stanton Optical

The staff were knowledgeable, very helpful, kept me informed about procedures and made the entire process very smoothly accomplished.

July 7, 2026
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Reply from Stanton Optical - Knoxville (South)

Hi James. Thank you for your wonderful review! We're so glad our team provided knowledgeable and helpful service while keeping you informed throughout your visit. We truly appreciate your feedback and are happy to hear we made the process smooth and easy. We look forward to seeing you again!

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer. I am always pleased with the employees at Stanton. I usually get contacts, but this time I also got glasses (first pair since 2020) and they were ready the next morning. See y'all next time😊

July 15, 2026
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Reply from Stanton Optical - Knoxville (South)

Hi Stacey. Thank you for being a loyal Stanton Optical customer! We're so glad our team continues to provide an experience that keeps you coming back. We're happy to hear you had a great visit, from your contacts to your new glasses, and that your glasses were ready so quickly. We truly appreciate your support and look forward to seeing you next time!

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