Stanton Optical - San Antonio (Potranco & 1604) Reviews 

Buyer beware.

This was, without question, the worst experience I’ve ever had buying eyeglasses.

After more than 30 days, I still didn’t have my glasses and ultimately canceled my order because I completely lost confidence in Stanton Optical’s ability to get a simple order right.

The problems started immediately. My phone number had been entered incorrectly in their system, so every time I called they couldn’t even find my order using my phone number—they always had to search using my birthdate. I spoke with customer service and the store directly on four separate occasions, and not a single person thought to correct the incorrect phone number in their system. That’s an internal mistake that I had no way of knowing about or fixing myself.

About two and a half weeks into the process, I was told my glasses were ready. I drove to the store only to find out they only had my lenses—not the frames. They apologized and promised they would call me as soon as everything arrived. Of course, no one ever called.

About four weeks after placing my order, I called again. This time I specifically asked, “Are you absolutely sure everything is ready—the lenses and the frames?” I was assured that everything was complete.

I drove back to the store only to discover they had ordered the wrong frame in the wrong color.

They then tried fitting my lenses into a different frame they had in the store, but the lenses didn’t fit. Thankfully, I had a picture of the correct frame on my phone, and after showing it to them they admitted they didn’t have the right one in stock. I was then promised that an employee would personally drive to the Bandera location to pick up the correct frame and that my glasses would be ready by 5:00 p.m. that same day. They had me write my number down on a sticky note and told me they would call me that day when they were ready.

Once again…no phone call.

When I called the next day, they still didn’t have the frame.

At that point I was done. After more than a month of broken promises, poor communication, wasted trips, and repeated mistakes, I canceled the entire order.

They offered me prescription sunglasses as compensation. I declined because, after everything that had happened, I honestly had no confidence they could even get that order right.

The biggest problem wasn’t just the delays—it was the complete lack of communication and attention to detail. Every step of the process involved another mistake, another promise, and another disappointment.

And even when I went to pick up my glasses for a return, they packaged everything up for me and of course when I open the package to double-check everything, they were not the correct glasses! They were scrambling to find the right order. Ridiculous beyond belief.

At some point I even started to question if I was on a hidden camera show of some sort because everything that could go wrong was going wrong.

This was my personal experience, and based on it, I cannot recommend Stanton Optical. There are too many other optical providers out there to risk going through what I did. BUYER BEWARE.

Everyone was professional and knowledgeable.

Great service very helpful and got glasses when they were excepted!

My order of glass was wrong
I ordered one with clear vision and a pair of sunglasses both eye glasses are clear. The girls there said they could not correct the error they made. That there was no satisfaction guarantee. It is not my first time I order eye glasses from this optical. I hope you have a better customer service and guarantee. 👎

Quick and easy

I had a great experience with Sergio G. so helpful, I referred my friend Laura and she was amazed how easy the process was & the financing was a so easy..

I referred my friend Laura to go see Sergio Garcia, at the Potranco location to get her new glasses, he was so helpful & knowledgeable. Great store, great prices..

I would give a zero if I could. It was high pressure sales first of all, with inflated pricing. Second, they had to do my exam twice and still didn't do it correctly because the glasses that were ordered I still could not see out of. And to get a refund . I am having to hump through hoops and still have to pay for the exam that was not done correctly and an additional 60 for the financing fees. What a rip off stay away from here!! Go to Costco eye exam or any other place NOT here.

The staff is courteous, helpful and attentive. Jamie, who initially assisted me, is a gem. Personally an optician or someone trained as such should be made available so adjustments can be made accordingly at time of pick up.

Scheduled appointment not knowing it was a virtual doctor (they place you in a room with a computer screen and the doctor virtually performs the exam) they couldn't provide an accurate prescription, I told the virtual tech that it was still blurry. Surprise, glasses were blurry too. Refused to refund. Inaccurate prescription.

I was advised that there was a rebate for Contacts. I actually had to call and follow up regarding the rebate no information was initially provided to me. When I was given the information it was not fully correct and no one knew what was going on. It has been two weeks now that I'm supposed to be hearing back from the district manager but yet I don't ever get a call back and I'm the one that has consistently have to follow up. Horrible customer service.

Pricing, and this is the second time my lenses were wrong, last year the left and right lenses were swapped, this year only 1 lens was replaced, the other lens was from my old prescription.

While I was there everything seemed fine. I was so deceived. First I was told my insurance would cost me more if I used it, then told it would be over $2000. Then they went down to $900 and something. They said zi was approved to make payments. They didnt tell me if I did I would be paying over $2000. Plus my script is not correct. And my sunglasses were supposed to be progressive like my regular glasses but they are not.

It was the worst possible experience I've ever had in my life. The manager Mr. De Leon was the absolute worst. He was very rude, no help at all, would not provide me with any resources or contact information, was giving me such a difficult time. It was horrible. Would never recommend this place to anyone.

To expensive without insurance.

Very though exam . Staff extremely nice and helpful. Nice selection of frames.a big more expensive then I was expecting but we'll worth the price

They told me to buy one and get the second one for free; however, when I received the order, there was only one pair of glasses. When I asked them where the second one was, they told me there was only one—and it was also very expensive.

I’ll just say it wasn’t good. I’ll start off by saying I was in the optics field for five years. Did the sales floor and the lab so just to say I know the process and what it takes this is my own opinion and there are areas they need improvement. I had two frames that I brought in for sunglasses. Both of them are mirror coatings with the polarized tint .it took a month to be exact Tuesday will be a month to get my glasses with that said I got one pair I picked up Friday. The other pair is being mounted mounted really It’s putting the lenses in the frame blows my mind that they didn’t send both pair at the same time that makes no sense to me. I get it their custom lenses but it don’t take a month. I’ve always use Lenses Rx out of New York. I send them off. I get them in two weeks. I’ve used Lenses Rx for years. Wanted to try Stanton optical cause they’re local but a month is ridiculous. you need to work on your timeframe. People need their glasses to see.

The sales person did not return my call after several attempts to ask about a charge on my bill that was not explained to me. I was given a receipt with my payment amount. The following day, I went to pay my bill and the bill was $90 more than the receipt given. I called several times and left my number and never received a phone call back. When speaking to a co-worker she told me she had a very bad experience as well and that they never returned her call either.