There was very little wait time at my appointment. Making an appointment was easy and convenient. Staff was extremely helpful, knowledgeable and courteous. Quality products at competitive prices.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
There was very little wait time at my appointment. Making an appointment was easy and convenient. Staff was extremely helpful, knowledgeable and courteous. Quality products at competitive prices.
Company replied
Very unhelpful and deceptive. Daughter’s glasses got damaged, the new lenses scratched easily. They said they would offer a free replacement and didn’t honor it. Made up excuses. Forget Trustpilot thi... See more
Company replied
They are very knowledgeable with the work they do. Along with friendliness and politeness..
great customer service not so happy about price of glasses 400.00 for ONE pair seemed high even with insurance
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
13582 University Blvd, #600, 77479, Sugar Land, TX, United States

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unhelpful and deceptive. Daughter’s glasses got damaged, the new lenses scratched easily. They said they would offer a free replacement and didn’t honor it. Made up excuses. Forget Trustpilot this is going on Yelp and Google.

Reply from Stanton Optical - Sugar Land
Still haven't received my eyeglasses after 3 weeks. They don't provide USPS tracking numbers and require customers to constantly called their automated phonecall system for delivery updates.
They need to be upfront with how long it takes eyeglasses to be made/delivered and provide better delivery tracking.
They are very knowledgeable with the work they do. Along with friendliness and politeness..
great customer service
not so happy about price of glasses
400.00 for ONE pair seemed high even with insurance
There was very little wait time at my appointment. Making an appointment was easy and convenient. Staff was extremely helpful, knowledgeable and courteous. Quality products at competitive prices.

Reply from Stanton Optical - Sugar Land
When I went in to get my glasses I was quoted a specific price I made the payment before I left. After I had not heard from Stanton Optical for a few weeks, I called to get an update on when my order would be ready. At that time I was told that I had a balance due. When I informed the representative that I had paid already , I was told that the promotion used for my order had expired by the time Stanton Optical placed the order for my glasses. I am truly baffled as to how this happened. I had to pay an extra $276 thatI had nothing to do with. Rest assured I WILL NEVER USE YOUR COMPANY AGAIN AND I DEFINITELY WON'T BE REFERRING ANYONE TO THAT FRAUDULENT COMPANY .

Reply from Stanton Optical - Sugar Land

Reply from Stanton Optical - Sugar Land
Always great customer service, friendly and knowledgeable staff.

Reply from Stanton Optical - Sugar Land
The glasses took longer than promised. The customer service felt rushed and hurried on midday Sunday.

Reply from Stanton Optical - Sugar Land
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.