I was really irritated when there was an insurance added to my cart automatically. If I want it, I will check the box, but don't check the box for me. I saw it when I got the invoice, and when I email... See more
Company replied
Staples Sverige
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I ordered some items from Staples intended to go as a Chsristmas gift. The order was placed in November (!). Today, on December 22nd, I get a refund from Staples, not a single word of explanation, n... See more
Company replied
I placed one order online half an year ago and paid the invoice within a couple of days. The company, Staples AB, however, keep sending additional invoices to me, till now. I have already paid 3 invoi... See more
Snab service,Besta qality
Company replied
Company details
Written by the company
Staples, världens största leverantör av kontorsartiklar, vill göra det enkelt för kunden att köpa ett brett utbud av produkter till hemmet och kontoret. Vårt uppdrag är att spara din tid, dina pengar och din ansträngning - så att du är fri till att göra det du gör bäst.
Contact info
Humlegatan 15, 501 17 Borås, Sweden
- 033-20 65 75
- infodirect@staples.se
- staples.se
Supersnabb leverans!
January 29, 2019
Unprompted review
Reply from Staples Sverige
Hej,
Kul att höra att det gick undan med leveransen!
Jag får passa på att önska dig en fin dag!
Med vänliga hälsningar,
Emma Eriksson
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Supersnabb leverans!
January 28, 2019
Unprompted review
Reply from Staples Sverige
Hej Anna,
Tack för din feedback!
Härligt att höra att du är nöjd med leveransen.
Ha en härlig måndag!
// Hanna
Snab service,Besta qality
January 11, 2019
Unprompted review
Reply from Staples Sverige
Hej,
Tusen tack för din fina feedback!
Roligt att läsa att du är nöjd med oss.
Trevlig fredag!
/Louise
Very fast delivery and no mistakes in…
Very fast delivery and no mistakes in my order. Everything was there. Well done!
November 7, 2018
Unprompted review
Reply from Staples Sverige
Hi Jan,
Thanks for the feedback! We are pleased to hear that you are satisfied with our service
Best regards,
Michael
You’re doing your best and I’m…
You’re doing your best and I’m satisfied!
October 29, 2018
Unprompted review
Reply from Staples Sverige
Hi Sayed,
Thank you for your feedback!
We always try our best and we are pleased to hear that you are satisfied
Cheers,
Michael
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I was really irritated when there was…
I was really irritated when there was an insurance added to my cart automatically. If I want it, I will check the box, but don't check the box for me. I saw it when I got the invoice, and when I emailed my mail bounced because you didn't approve of my domain which is a .com - address. The chat was eventually online, and worked out fine, allthough your staff answered a question belonging to another chat he was in... All in all, just 2 stars.
October 24, 2018
Unprompted review
Reply from Staples Sverige
Hi Lena,
Thank you for your feedback!
When it comes to total warranty, it's something that has to be removed at each order setting.
Of course we will solve it with a credit note.
Our total guarantee gives 1 year full return right if the item and original packaging are original, ie. unused and not damaged.
Regarding the chat, I will take it to the relevant department.
Wish you a nice Wednesday!
Best regards Hanna
More options on delivery
I liked your website. However, more options on companies to deliver my order. PostNord does not drive to our adress wich forced me to pay a taxi for picking up my things since they where heavy.
October 19, 2018
Unprompted review
Reply from Staples Sverige
Hi Amanda,
Thank´s for your feedback!
Happy to hear you like our website.
You are welcome to contact us, 033-206550 and we will find out what has happened with your delivery.
Happy friday!
Easy to find what we needed but the…
Easy to find what we needed but the delivery by PostNord did not work well.
October 10, 2018
Unprompted review
Reply from Staples Sverige
Hi,
Thanks for you feedback!
It was lovely to hear that it was easy to find on our website. I apologize for your delivery did not go as it should.
You are welcome to contact us, 033-206550 and we will find out what has happened with your delivery.
Have a nice day!
Best regards Hanna
Fast delivery
Easy to order - fast delivery. Cannot wish for anything else!
October 8, 2018
Unprompted review
Reply from Staples Sverige
Hello Marie!
Thank you for taking the time to rewrite your experience with Staples.
We appreciate your feedback and look forward to delivery to you soon again!
Best regards,
Annika
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Supersnabb leverans!
October 4, 2018
Unprompted review
Reply from Staples Sverige
Hej Ingrid,
Tack för din feedback! Kul att höra att ni är nöjda med Staples och vår Service.
Jag önskar dig en fortsatt fin dag och trevlig helg!
Med vänliga hälsningar,
Michael
Good prices and fast delivery
Good prices and fast delivery. would recommend!
September 26, 2018
Unprompted review
Reply from Staples Sverige
Hi Ninos,
Thanks for your feedback!
I'm glad to hear that you are satisfied with us and our product.
Have a nice day//
Hanna
Good buy but very expensive delivery.
September 23, 2018
Unprompted review
Reply from Staples Sverige
Hi Hans,
Thanks for your feedback!
We ship free in Sweden when you shop for more than 595 kr.
When purchased under 595, a freight is always included.
Best regards Hanna
Reply from Staples Sverige
Hej Patricia,
Tack för din fina feedback!
Jag önskar dig en härlig sommar!
Med vänlig hälsning
Caroline
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Perfect
I recommend this company. Item I bought has arrived well packed, and fits my computer. Item has arrived as described. The invoice has come in a separate post to my home address.
April 7, 2018
Unprompted review
Reply from Staples Sverige
Hi Muthanna,
Thank you so mutch for youre feedback!
We are very happy that you are pleased with youre purchase!
I wish you a very nice day! // Caroline
Cheap and fast delivery, super annoying mail
Cheap and fast delivery, but the emails are getting ridiculous. I get almost an email daily with offers and discounts, that's too much. It's like you're screaming COME SHOP HERE AGAIN PLEASE! PLEASE! Not fun.
January 25, 2018
Unprompted review
Reply from Staples Sverige
Hi David,
Thanks for your reply and your score!
It's good to hear that you are satisfied with our prices and delivery terms.
Regarding our advertise emails we are able to remove you from such mail-list and that would stop you from receiving more emails from us.
Please contact our customer service on phone number +46(0) 33206575 for further information about this.
With best regards,
Niclas
Not worth the time
I ordered some items from Staples intended to go as a Chsristmas gift. The order was placed in November (!). Today, on December 22nd, I get a refund from Staples, not a single word of explanation, not a single "sorry", nada.
If you expect timely delivery, Staples is not for you. I believe they could have reacted earlier and told me there were no items to deliver - or maybe even updated the web.
December 22, 2016
Unprompted review
Reply from Staples Sverige
Dear Mr,
I’m sorry to hear about your experience. This is not acceptable off course we should have get in contact with you. Since I don’t have your order number I can’t see what went wrong but I’m really keen on giving you an explanation so please call out customer service 033-20 65 75 or you can email us at info@online.staples.se.
Best regards
Staples
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Varför högre priser på Swiffer
Priset på Swiffer höjdes kraftigt utan något besked varför?
March 31, 2016
Unprompted review
The company repeatedly sends invoices for non-existent orders
I placed one order online half an year ago and paid the invoice within a couple of days. The company, Staples AB, however, keep sending additional invoices to me, till now. I have already paid 3 invoices to avoid additional trouble. Then guess what, they haven't refunded me yet after half an year! What is more, they still ask a debt collecting company to send me a fine though they admit it was their technical problem that created additional invoices!! What an absurd company this is? I feel bullied by Staples...... And it wasted too much time!
June 30, 2015
Unprompted review
Keep sending non-existent invoices, crappy services, delivery time 2 months
I placed an order of packing materials in Feb from Staples. I received the invoice a few days later and paid it immediately. I hadn't received the products after one month. Then I contacted them and they mixed the invoice address and the shipping address so the order was returned to their warehouse. They resent, but again mistake the invoice address as shipping address. After two months, I finally received the products.
They sent the invoice again!! I paid the invoice for that order two months ago but they sent again! I showed a bank transaction evidencing the payment but received no reply. After one more month, I received two more invoices, for non-existing orders at all! I paid for the order I placed immediately and they keep sending new invoices for non-existing orders, what an absurd company!!!
May 15, 2015
Unprompted review
Reply from Staples Sverige
Hi,
First of all, I´m really sorry for the bad experience you have had when ordering products from us. It sounds to me like something has gone totally wrong at our Customer Service and/or Warehouse, this is not the way we treat our customers.
I would really like to sort this out for you. Could you please send me your ordernumber and will look into this asap?
Best regards,
Marcus Askenbom
Online Marketing Manager, Staples
marcus.askenbom@staples.com
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