Weekly appts after receiving the hearing aids was very helpful and informative. No one knows what to expect and what is normal. Chris listened to concerns, made adjustments as needed. Great customer s... See more
Company replied
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Review summary
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Reviews shaping this summary
Tony at Pickert Hearing showed definate personal interest in my hearing issues and was very thorough and detailed. As a suggestion, change the aids color of the more visible body and anttenna to more... See more
Company replied
Lovely people to work with. Hearing aids work great. LOVE the Telehearing option. The nearest in person location for my provider is 2 1/2 hours away so the Telehearing option is fabulous. Wish... See more
Company replied
Company details
- #9 of 10 best companies in Hearing Aid Store
- #78 of 89 best companies in Pharmacy
Information provided by various external sources
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Contact info
6700 Washington Ave. S., 55344, Eden Prairie, United States
- (952) 941-6401
- information@starkey.com
- starkey.com
4.1
Great
958 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with your product
Very happy with your product. This is my second set. The first ones I gave up after 7 years only because I wanted an upgrade due to newer technology
January 21, 2026
Reply from Starkey Hearing Aids
Hello Teresa, we appreciate your review!
Great Service
what can I say....Roz and her staff are most friendly, confident, and thorough.
January 19, 2026
Reply from Starkey Hearing Aids
Thank you for leaving a review, Jean!
No follow up appointment
No follow up appointment! Not working as well as I anticipated. Wrong size.
January 23, 2026
Reply from Starkey Hearing Aids
Hello Michael, We understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com
They work with there patients to find…
They work with there patients to find the right fit with your hearing and hearing aids.
January 23, 2026
Reply from Starkey Hearing Aids
Thank you for leaving a review, Philip!
Disappointed
I love my hearing aids. I am very disappointed that my husband and I are unable to have our hearing aids connected to our phones. Only one set of hearing aids per Apple account.
January 23, 2026
Unprompted review
Reply from Starkey Hearing Aids
We understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email at CR_consumer@starkey.com
Great hearing aids!
Lovely people to work with. Hearing aids work great.
LOVE the Telehearing option. The nearest in person location for my provider is 2 1/2 hours away so the Telehearing option is fabulous.
Wish the charger would charge without being plugged in so I didn't have to take an extra charging cable when traveling.
January 12, 2026
Reply from Starkey Hearing Aids
We appreciate your review, Kelley!
The hearing aids are waterproof
The hearing aids are waterproof, a big plus! My "old" aids were not and had to be dehumidified every night. Sound quality is good but I wish they could be adjusted by cell phone. I'd buy them again.
January 15, 2026
Reply from Starkey Hearing Aids
Hello Brian, thank you for leaving a review.
Not happy with product
I am not extremely happy with these hearing aides. Sometimes one will come off my ear when putting my eyeglasses on or taking off (changing glasses) or if on phone the hearing part in back of ear comes off and is then hanging there. Also I have static occasionally in one ear or the other. Very annoying. Also I am not able to hear clearly in a crowded environment.
January 21, 2026
Reply from Starkey Hearing Aids
Hello Dolores, we recommend contacting your hearing care professional to help resolve this issue.
I hear more clearly from by first pair
I hear more clearly from by first pair. A setup
January 16, 2026
Reply from Starkey Hearing Aids
Hi Edith, thank you for leaving a review!
BOUGHT TOP OF THE LINE AND EXPECTED MORE
My previous hearing aids were at least fifteen years old. I thought that new technology would have more of an impact on my hearing then these did. Perhaps less expensive options would have worked just as well. BUT these were the only ones that my insurance helped pay for.
January 19, 2026
Reply from Starkey Hearing Aids
Hello Nedra, we appreciate your review.
Reply from Starkey Hearing Aids
We appreciate your review, Laurel!
Everyone at the Simsbury office was…
Everyone at the Simsbury office was helpful and my audiologist was exceptional.
January 12, 2026
Reply from Starkey Hearing Aids
Thank you for leaving a review!
My doc was great and very thorough
My doc was great and very thorough! Price was outstanding! I can hear again!! Ty
January 16, 2026
Reply from Starkey Hearing Aids
We appreciate your review, Joseph!
I basically like the hearing aides
I basically like the hearing aides, but I don’t like that they don’t work on my phone and iPad simultaneously. I also don’t like that sometimes one goes out and I have to stop what I’m watching to reconnect it. Also, it’s hard to push the buttons on them. They keep slipping out of my fingers.
January 15, 2026
Reply from Starkey Hearing Aids
Hi Diane, we appreciate your review.
Soundpoint Audio here in Tucson is a…
Soundpoint Audio here in Tucson is a good company to work with. The technicians are very knowledgeable and helpful. The product is very good and the whole experience was excellent.
January 8, 2026
Reply from Starkey Hearing Aids
Hi Ralph, thank you for leaving a review!
You fixed my phone app so that I can go…
You fixed my phone app so that I can go there to set my hearing aid volume - love it!!!
January 6, 2026
Reply from Starkey Hearing Aids
Hi Lori, thank you for leaving a review!
My concerns were met immediately
My concerns were met immediately.
Everyone thoughtful and concerned.
A very good experience.
January 7, 2026
Reply from Starkey Hearing Aids
We appreciate your review, David!
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