Weekly appts after receiving the hearing aids was very helpful and informative. No one knows what to expect and what is normal. Chris listened to concerns, made adjustments as needed. Great customer s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tony at Pickert Hearing showed definate personal interest in my hearing issues and was very thorough and detailed. As a suggestion, change the aids color of the more visible body and anttenna to more... See more
Company replied
Lovely people to work with. Hearing aids work great. LOVE the Telehearing option. The nearest in person location for my provider is 2 1/2 hours away so the Telehearing option is fabulous. Wish... See more
Company replied
Company details
- #9 of 10 best companies in Hearing Aid Store
- #78 of 89 best companies in Pharmacy
Information provided by various external sources
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Contact info
6700 Washington Ave. S., 55344, Eden Prairie, United States
- (952) 941-6401
- information@starkey.com
- starkey.com
4.1
Great
958 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr. Kelly
Dr. Kelly is wonderful. I’ve gone back for adjustments and she always very professional and kind. Would recommend them
December 22, 2025
Reply from Starkey Hearing Aids
We appreciate your review, Irene!
Michele
Michele made the experience great as she made sure I had the knowledge I needed to enjoy my new aides
December 24, 2025
Reply from Starkey Hearing Aids
Thank you for leaving a review, Katherine!
The overnight storage case is a piece…
The overnight storage case is a piece of **** - sharp edges, no exterior light to show unit is charging, etc. Not anywhere near the quality of the previous unit.
December 22, 2025
Reply from Starkey Hearing Aids
Hi Jay, we appreciate your review.
THE NEW HEARING AID ARE DOING THINGS MY…
THE NEW HEARING AID ARE DOING THINGS MY OLD SET DID NOT DO. THE ONLY THINGS I HAVE TO GET USE TO IS THEY PICK UP ALL THE SOUNDS AROUND
ME. I HAVE TO GET USED TO THAT.
December 26, 2025
Reply from Starkey Hearing Aids
We appreciate your review, Larry!
Starkey Hearing aids
Well my mother had a Starkey that functioned top notch for over 35 years that alone tells me Starkey is the best
Then after I had all these so called best ones I finally got a Starkey and these are genuine hearing aids
The sounds are clear not staticky like the others
I wear them to listen to music
December 23, 2025
Reply from Starkey Hearing Aids
Hi Katherine, we appreciate your review!
Reply from Starkey Hearing Aids
Hi Gina, we appreciate your review!
Return
Wasn't happy with them. Was basically told I could not return.
They did not work for me. Waste of money.
October 24, 2025
Reply from Starkey Hearing Aids
Hi Bonnie, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email: CR_consumer@starkey.com
Terrific support from the office…
Terrific support from the office staff.👍🏼⭐️ I love my in the ear hearing aids
Fantastic
December 23, 2025
Reply from Starkey Hearing Aids
Hi Kathleen, thank you for leaving a review!
I'm disappointed
I'm disappointed. Background noise drowns out conversation and phone calls are hard to understand. I used to enjoy music but now it's just noise.
December 17, 2025
Reply from Starkey Hearing Aids
Hi Ruth, we recommend contacting your hearing care professional to help resolve this issue.
The staff are very helpful and happy to…
The staff are very helpful and happy to answer many questions for this first time hearing aid owner. And I like the hearing aids themselves.
December 22, 2025
Reply from Starkey Hearing Aids
We appreciate your review, Terry!
Great service
Great service. Nice friendly caring. i can say nothing wrong at all with them. Great
December 22, 2025
Reply from Starkey Hearing Aids
Thank you for leaving a review, Mildred!
First battery life is very poor
First battery life is very poor. Second the hearing aids keep trying to fall out of my ears. One hearing aid requires more maintenance than the other.
December 19, 2025
Reply from Starkey Hearing Aids
Hi Karl, we recommend contacting your hearing care professional to help resolve this issue.
Working with Laura and your on line…
Working with Laura and your on line Doctors was a very pleasant experience. Laura was running the office alone and she went the extra mile to ensure my new hearing aids were up to my expectations.
December 16, 2025
Reply from Starkey Hearing Aids
Hi Ronald, thank you for leaving a review!
Reply from Starkey Hearing Aids
We appreciate your review!
Friendly staff product seems to be…
Friendly staff product seems to be working for me
December 17, 2025
Reply from Starkey Hearing Aids
Thank you for leaving a review!
I can hear everything now
December 22, 2025
Reply from Starkey Hearing Aids
Thank you for leaving a review, Dennis!
It arrived quickly
It arrived quickly, considering the time of year. I am happy with the product.
December 17, 2025
Reply from Starkey Hearing Aids
Hi Clarice, thank you for leaving a review!
The earing aids very conformable
The earing aids very conformable. Also the appt for the diference settings is easy to use.
December 15, 2025
Reply from Starkey Hearing Aids
Hi Julie, thank you for leaving a review!
These started out really well
These started out really well, but gradually it is a bit hard to make out everything the speaker is saying at times.
December 9, 2025
Reply from Starkey Hearing Aids
Hello, We understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email: CR_consumer@starkey.com
Customer service is not great
I don’t feel my hearing aid specialist helps me enough, taxes were charged on my hearing aids and my EOB from my insurance said I am not expected to pay taxes on them. I called to report several issues, no one followed up with me yet. Took several days to reach someone by phone. I am not impressed at all with customer service there. I do have another appointment in January with someone else, but at the same office. Hopefully I will get someone to help me.
December 15, 2025
Reply from Starkey Hearing Aids
Hello, we understand that your hearing aids help keep you connected with your world. Our customer service team is happy to review this for you and see if there is anything they can do to help. To contact them, please call (800) 328-8602. You can also connect with them through email: CR_consumer@starkey.com
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