Starlight Beds Reviews 

1,627
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the mattresses, often finding them comfortable and well-suited for various needs. Many people highlight the easy ordering process and the great value for money, noting the competitive prices. The delivery service is frequently commended for being quick and efficient, with many appreciating timely updates and prompt arrival. However, some people were dissatisfied with the mattress quality, reporting issues such as feeling springs, premature dipping, or a shorter lifespan than anticipated. A few other people also felt that delivery experiences were problematic, mentioning issues like failed delivery attempts or a lack of communication regarding their order status.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality and comfort of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the mattresses as good quality,... See more

Order

People report positive experiences with the ordering process, often highlighting its ease and clarity, along... See more

Price

Customers had positive experiences with price, often highlighting the great value and competitive pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

The foam mattress came in the smaller size we wanted for a side bunk, in our camper van, for an adult to sleep on. It came quickly and we were thrilled with the quality and value. A real material cove... See more

Rated 5 out of 5 stars

I was a bit apprehensive as my normal on-line purchases are disappointing. But pleasantly surprised. Ordering was easy. Kept informed all the way, delivery was quick. Even gave a time slot of a couple... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(1,627)

335 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mattress

Was very surprised with my mattress was so easy to unwrap

May 29, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Donald,

Thank you for your lovely feedback!

We’re glad to hear the mattress was so easy to unwrap and set up. Sometimes the simple things make all the difference!

Kind regards,
Lillia

Rated 5 out of 5 stars

Very quick delivery and compact…

Very quick delivery and compact package. Mattresses will be great.

May 12, 2026
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Reply from Starlight Beds

Hi Catriona,

Thank you for your feedback!

We’re delighted to hear your order arrived so quickly and that the compact packaging made it easy to handle.

We hope the mattresses provide many comfortable nights ahead.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great Quality

Great Quality, Service and Value.

March 19, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Maria,

Three words we love to hear "great quality, great service, and great value" are exactly what we strive for.

Thank you so much for your support!

Kind regards,
Lillia

Rated 5 out of 5 stars

Wonderful…

Wonderful…. Very happy with purchase. Me and my partner were a bit sceptical at first, considering we were buying a mattress online. But Then when the mattress arrived (delivery was quick) we thought “oh no what have we done” 😬😬. The mattress was rolled 🤔🤔. We didn’t realise it was one of these new mattresses that it springs out when unwrapped. (It is amazingly comfortable.and Well worth the money (the price was great value). Definitely a good purchase. Definitely recommend this company.

June 7, 2026
Unprompted review
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Reply from Starlight Beds

Hi Raziq,

Thank you so much for this fantastic review!

We had to smile at the ‘what have we done?’ moment when the rolled mattress arrived! 😄

We’re delighted it turned into a happy surprise and that you’re both enjoying the comfort and value it offers. It’s great to hear the delivery was quick too. Thank you for putting your trust in us and for your recommendation, it really means a lot!

Kind regards,
Lillia

Rated 5 out of 5 stars

Good quality , great price.

Good quality bed at a great price.

May 25, 2026
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Reply from Starlight Beds

Hi Lesley,

Thank you for your feedback!

We’re delighted to hear you’re happy with the quality of the bed and that you found it to be great value for money. We really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great service easy to order delivery…

Great service easy to order delivery fast quality of mattress brilliant.
Definitely use again.
Thanks

May 24, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Tina,

Thank you so much for your wonderful feedback!

We’re delighted to hear you found the ordering process easy, the delivery fast, and the mattress quality brilliant.

It’s especially lovely to hear that you’d use us again ,that’s the best compliment we could ask for. Thank you for your support.

Kind regards,
Lillia

Rated 1 out of 5 stars

It's comfortable at all

It's comfortable at all, better to sleep in floor

May 24, 2026
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Reply from Starlight Beds

Hi Tresa,

Thank you for your feedback!

We’re sorry to hear that you’re not finding the mattress comfortable, as we understand how important a good night’s sleep is. Comfort is very personal, and what suits one person may not suit another.

We’d appreciate the opportunity to look into this further and better understand your experience. Please feel free to contact us at info@thefoampeople.co.uk with your order details, and our team will be happy to assist.

Kind regards,
Lillia

Rated 5 out of 5 stars

Ordered a mattress arrived in good time…

Ordered a mattress arrived in good time and is excellent quality and condition

May 26, 2026
Unprompted review
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Reply from Starlight Beds

Hi Lorraine,

Thank you for your lovely review!

We’re delighted to hear your mattress arrived promptly and that you’re so pleased with the quality and condition. We hope it brings you many comfortable nights ahead.

Kind regards,
Lillia

Rated 5 out of 5 stars

Came on time and nice wee bed for the…

Came on time and nice wee bed for the price

May 22, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Kev,

Thank you for your feedback!

We’re glad to hear the bed arrived on time and that you’re happy with it, especially at the price. We hope it provides many comfortable nights ahead.

Kind regards,
Lillia

Rated 1 out of 5 stars

Completely lost its shape

I can’t believe how fast the mattress has flattened and lost shape. I would have sent it back but then my son has no mattress. I wish I paid a little extra and bought a mattress from my local shop.

May 4, 2026
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Reply from Starlight Beds

Hi Alexandra,

Thank you for your feedback!

We’re very sorry to hear you’ve been disappointed with your mattress. This certainly isn’t the experience we want for our customers.

We’d really like the opportunity to investigate this further and see how we can help.
Please contact our team at info@thefoampeople.co.uk with your order details and we’ll be happy to look into the issue for you. We look forward to hearing from you and hopefully resolving this matter.

Kind regards,
Lillia

Rated 5 out of 5 stars

Cheap and cheerful mattress

Really fast delivery and mattress just as described.

May 29, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re so pleased to hear your mattress arrived quickly and was exactly as described. We hope you enjoy many comfortable nights ahead.

Kind regards,
Lillia

Rated 5 out of 5 stars

What a pleasant company to deal with…

What a pleasant company to deal with definitely be using again very pleasant and helpful staff on the phone so nice to deal with a company that cares for customers makes a world of difference and that's how you achieve returning customers.

June 1, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Pam,

What a lovely review, thank you! Reading feedback like this really does make our day.

We’re delighted to hear our team looked after you and that you found everyone friendly and helpful.

We genuinely believe great customer service matters, so it’s wonderful to know that came across in your experience. We look forward to helping you again in the future.

Kind regards,
Lillia

Rated 3 out of 5 stars

Ok for a child

Needed a mattress in a hurry which could be delivered quickly. The mattress arrived very quickly and was well packaged. I found it to be very soft with the springs being able to be felt and not much memory foam as a barrier. Ok for a child but not an adult.

May 26, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Julie,

Thank you for taking the time to leave your feedback. We’re pleased to hear your mattress arrived quickly and was well packaged when you needed it in a hurry.

We’re sorry to hear the comfort wasn’t quite what you were expecting. Mattress firmness can be very subjective, and we appreciate your comments regarding the feel of the springs and memory foam. Please feel free to get in touch to raise any concern you may have and we would be happy to help!

Kind regards,
Lillia

Rated 5 out of 5 stars

Best price directly from Starlight…

Best price directly from Starlight beds. Happy with the quality of my thick foam mattress.

May 19, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Rohintion,

Thank you for your lovely feedback!

We’re delighted to hear you found us directly and got a great price.

Even better to know you’re happy with the quality of your thick foam mattress. Enjoy many comfortable nights ahead.

Kind regards,
Lillia

Rated 5 out of 5 stars

Happy customer

Easy to order. Arrived on time. Seamless transaction from start to finish!

May 19, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Simple, smooth, and stress-free, just how it should be. We’re delighted everything arrived on time and that the whole process was seamless from start to finish.

Thanks so much for your lovely feedback!

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivered really quickly and the…

Delivered really quickly and the mattress is a beautiful quality at a good price!

May 17, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for the lovely review!

We’re so pleased you were impressed with the speedy delivery and that you’re happy with the quality of your mattress. Great quality at a great price is exactly what we strive for. Enjoy your new mattress

Kind regards,
Lillia

Rated 5 out of 5 stars

Great experience

Great value, ordering was easy and the mattress was delivered in 2 days. All communication was good from Starlight Beds and their delivery company. I would definitely use them again and would recommend them. Thank you for a brilliant service.

May 16, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Tracy,

Thank you so much for the wonderful feedback!

We’re delighted to hear you found the ordering process easy and that your mattress arrived within just two days.

It’s great to know the communication from both ourselves and the delivery team kept you informed every step of the way. Reviews like yours make our day, and we’re thrilled you’d recommend us and shop with us again.

Thank you for choosing Starlight Beds.

Kind regards,
Lillia

Rated 4 out of 5 stars

Mattress arrived as said

Mattress arrived as said. Quite comfy

March 28, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re pleased to hear your mattress arrived as expected and that you’re finding it comfortable.

Thanks again for taking the time to share your experience.

Kind regards,
Lillia

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service, rarely seen nowadays. East to navigate website. Bought narrow caravan mattress which is pretty difficult to find. Expected this to be made before shipping however it arrived 2 days later with great communication updating me regularly. Excellent quality and comfy. Highly recommend.

May 18, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Lesley,

Thank you so much for such an amazing review. We’re thrilled you found exactly the narrow caravan mattress you needed, especially as they can be so difficult to source.

Hearing that the website was easy to use, the delivery surprised you in the best way, and the communication kept you updated throughout is exactly what we aim for. Even better that you’re finding it comfy and great quality too.

Really appreciate the recommendation, thank you again.

Kind regrads,
Lillia

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, and quality goods

May 14, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Allan,

Thank you for your feedback!

We’re really pleased you were happy with the prompt delivery and the quality of the product.

Truly appreciate your support.

Kind regards,
Lillia

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