Starling Reviews 

Starling bank is so easy to use the online app is so straightforward and you always get alerts whenever you pay or receive funds

Quick and easy to open business account

Very straightforward and simply process.
Everything arrived when it said it would

I sent 4000 euros to my sister in Spain over 2 weeks ago and it’s still not received it’s destination. My sister could lose her place at uni as a result, and starling are doing absolutely nothing but telling me they cannot expedite the matter! First they said 1 working day, then 3, then 5 now here we are, more than 2 weeks later and still nothing!! I’ve even raised a formal complaint too. Avoid for international transfers unless you want to be out of pocket with no explanation!

Fantastic bank , love the spaces so I can organise my money .

Super simple to create savings account and transfer money from current account

I have had multiple issues with Starling and they close ranks to protect their employees even when they know they are in the wrong.

When things go right, it's no problem, but when things go wrong, they are the worst bank to deal with.

I specifically asked them whether they would be able to refund the money if the transaction turned out to be a fraud, to which they said that I should go ahead with the transaction and I was covered. Once the transaction turned out to be a fraud, they said that it was a civil dispute and that they were not going to recoup the money.

Easy to apply for can’t wait for my holiday and let the spending begin

Brilliant bank had no issues service is top notch

Great customer service experience, fraud protection and value

I have been a loyal customer for several years with zero previous complaints. I have also recommended this bank to friends and family, many of whom continue to bank with you.

That changed the moment I switched to a new phone. The app crashed on first login and since then has refused to allow me to login (on either device) ever since, with an endless circling green-blue circle. I have completed every troubleshooting step available and asked of me by your team, deleted and reinstalled the app multiple times, and followed all instructions provided by your team. Nothing has worked.

Support staff have been polite, but have ultimately been unable to resolve the issue. Their current position is simply that “we have our team working on it” and “we have no idea how long this will take, sorry.”

Meanwhile my account remains completely inaccessible, along with my money. There is no browser login option without the app. Despite describing yourselves as a web-based bank, you have built in zero redundancy. Other online banking providers manage dual access without difficulty.

In practical terms you have locked me out of my own money and given me no workable alternative. You allow transfers via phone support, but these are “not guaranteed and have to go through another team to authorise first,” for which there is also no timeframe.

Friendly service is excellent, but it means very little when the core product fails and leaves the customer stranded with no options. This is an unacceptable failure for any bank. Please fix the access issue urgently.

Update
Having asked for assistance to move some of my funds to another of my accounts, you responded with this email:
“On this occasion, we can’t complete your request for an emergency transfer. This is because we don’t offer telephone banking and can only complete manual transfers in emergencies.
I appreciate you are currently without access to the app. Starling is available for download on both iOS and Android devices and if you need assistance as you’re unable to receive the login SMS code, we can provide help over the phone.”

Well, if your team paid any attention to detail, they would note that I am having serious difficulty and cannot log into the app, not for lack of trying. The app has failed and I cannot log in and I cannot gain access to my account or to my money as a result. Apparently, that does not qualify as an emergency. I'm sure that works for you but you witholding my money is an emergency at the end of the month.

Very disappointing to treat a long-standing customer with such lack of support.

..
Update.
Two days later, I am still unable to access the app, I have had no response or communication from Starling other than this review response sent yesterday. I cannot view my account, access my funds, or do anything. This is an extremely serious situation with no end in sight! The app accepts my passcode/fingerprint then I get an endless loading circle. How does this take 3+ days to fix!??

They are the best in banking I love there security and how fast there network works

Love it really. I started with a personal account and shortly after, I opened a sole trader account as well. Don't have anything planned yet but the fact that it doesn't have any monthly fees was reassuring, because once I start trading I will be ready. The accounting part that they offer is really amazing too! No need to worry about buying additional software or keeping track of your income and expenses, you'll have everything ready to file the self assessment. Highly recommend!

Great experience

Brilliant service with Starling bank! Easy to set up and they keep you well informed. Also like the spaces you can create for every kind of savings. Well done Starling, definitely five stars.