Starlite Festival Reviews 12

I purchased tickets for the Camila Cabello concert on 1/4/25 for a total amount of 418€. The concert was later canceled.

According to the company’s own communication, refunds were supposed to be processed 2 weeks after the end on the 2025 season. However, months later, I have not received any refund, and multiple attempts to contact customer support have gone unanswered.

This experience has been extremely frustrating and disappointing. A canceled event should result in an automatic and timely refund, especially after clear promises were made to customers.

At this point, I am still waiting for my money with no explanation or response. I strongly advise others to be cautious when purchasing tickets through this company, as the after-sales support and refund handling have been very poor.

I hope this issue is resolved soon.

Name: Jonathan Bobrutsky-Haim

2 tickets bought for UB40 concert August 2024. Concert was cancelled. Despite many emails, telephone calls and promises of a refund no refund has ever been made.
Now they don’t even answer the phone!
For the past few years I have gone to 2-3 concerts every summer. Now, out of principle, I would never give them another cent.

I bought 8 tickets for UB40 and payed the restaurant . The concert was cancelled in august 2024 . Now it is februar 2025 and I never get my money , almost €1000,00 !, back !!!!!!!
The customer care is very bad , contact is not possible . No answers en no office where you can go to .
Watch out before you buy .

I am still waiting for a refund from Starlite for UB40 which was canceled on 4TH Aug! No replies to my emails. DONT USE THIS COMPANY no replies when I have asked for the book of complaint.

Después de comprar entradas con los asientos numerados, me han cambiado los asientos… a peor claro!! Ahora no contestan a ninguno de los mails ni al teléfono!
Bought tickets for a 2024 concert and they changed my booked seats , without previous notice. Customer care does not answer!!!

I purchased two tickets 2 YRS AGO!! for a concert which was canceled due to covid, and I am still waiting for the refund.
I've sent 10 emails called multiple times and nothing.

¡Compré dos tickets HACE 2 AÑOS! para un concierto que se canceló debido a covid, y todavía estoy esperando el reembolso.
He enviado 10 emails llamados varias veces y nada.