Starplan Reviews 2,273

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, from planning to installation. Reviewers are particularly impressed with the high quality of the products, including kitchens and bedroom furniture. However, some customers also noted issues with the manufacturing quality, mentioning chips, marks, or missing supports on installed items. A few other people also felt that the customer service and attention to detail could be improved, citing a lack of follow-up or difficulty in resolving issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent service from start to... See more

Product

Users describe positive interactions with product. Customers are consistently pleased with the quality and... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting excellent materials and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the efficiency, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had gone to other places looking and planning our kitchen but it was Gordon from the Newtownabbey branch that gave us the best plan . It was exactly what we had wanted the kitchen to look like . We... See more

Company replied

Rated 5 out of 5 stars

Very good customer service from Stephen in Bangor showroom listened to what ideas we had . From measuring planning and installation .very happy with the quality of the kitchen .Also Mark and his team... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience from start to finish from Starplan in Bangor. Particular credit is due to Crosbie Cox for excellent advice and expert design during the planning stages. He kept us informed at e... See more

Company replied

Rated 5 out of 5 stars

Excellent service at warrington starplan. Staff couldn't do enough for us. This is the 2nd bedroom we have done with their furniture & we are extremely happy with the finished rooms. We are saddened t... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Fitted Furniture Supplier
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Home Improvement Store
  6. Kitchen Furniture Store

About Starplan

Written by the company

Trulli

Starplan is a long-established family-run company from Northern Ireland. We Design, Manufacture and Fit; Bespoke Bedrooms, Kitchens, Offices, Sliding Wardrobes and Free Standing Furniture.

After 40 years we are now one of the leading direct-sales fitted bedrooms furniture companies, delivering to over 15,000 homes in the UK every year.

 

Fitted Bedrooms

Fitted Bedroom

Home Living

Home Living

Fitted Office

Fitted Office

Kitchens

Kitchen

Sliding Wardrobe

Sliding Wardrobe

Freestanding Wardrobes

Freestanding wardrobe

Beds & Bedframes

Beds & Bedframes

Book a FREE Fitted Design

Book a FREE Fitted Design

Book a Kitchen Consultation

Book a free bedroom deisgn

*Kitchens are NI Only


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience

Great experience

April 5, 2026
Starplan logo

Reply from Starplan

Hi, thank you for taking the time to leave us a review! We greatly appreciate it! Thank you for using Starplan!

Rated 5 out of 5 stars

Great quality

Great quality, great design and use of space. The fitters were excellent, professional and friendly. All round we are very pleased

January 8, 2026
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Reply from Starplan

Hi Trevor, thank you for leaving us a review! We are happy to hear that you are pleased! Your feedback has been passed along! Thank you for you going with Starplan!

Rated 5 out of 5 stars

The staff are very helpful when you go…

The staff are very helpful when you go to see and show you all the different units and show you a design and measurements all lovely colours and helpful with everything.

February 10, 2026
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Reply from Starplan

Hi Jennifer, thank you for leaving us a review! We are delighted to hear that you had a good experience with Starplan! Thank you for choosing Starplan!

Rated 5 out of 5 stars

Needs must

Needs must. Needed new bedroom furniture for 3 rooms, called Starplan and the lovely Jenny came out and measured up for me and discussed what was needed to suit us all, great input, very helpful indeed. Jenny then planned it all out, sent the sketches and everything looked great . A few weeks later all rooms kitted out perfectly, the gentlemen who came were very neat and tidy and we are delighted with the results. These rooms were fitted above 15 years ago also by Starplan and I would not hesitate to call on them again, a great team and wonderful furniture.

March 23, 2026
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Reply from Starplan

Hi Colette, thank you for leaving us a review! Your feedback has been passed along to the team! We are pleased that everything went smoothly and that you would contact us again in the future! Thank you for going with Starplan!

Rated 3 out of 5 stars

Beware of cleanup!

I got a kitchen installed on the 1st of April 2026 and I am pleased with the result. Staff were friendly. However our old cabinets and such were still in our garden at the time. The fitters had left bits of bench, door, bags,boxes and saw dust scattered all over the garden and stuffed int the sides of the previous cabinets that were already in the garden. I do not expect a perfect clean up by any means but dumping and stuffing away a full car boot sized box of cardboard filled with sawdust, had it all over the garden and bushes. I’m not sure what the policy is on waste product but the way things were disposed of was lazy and disrespectful.

April 1, 2026
Unprompted review
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Reply from Starplan

Hi Liam, we have tried to locate an order but have no orders under your surname. We have also tried to reach out to gain more information but have been unsuccessful. Please contact customerservice@starplanbedrooms.com to allow us to look into this for you.

Rated 5 out of 5 stars

Starplan Team @ Newtownabbey

I want to take a moment to express my sincere appreciation to Laurence Kennedy and all his team at Starplan Newtownabbey.

From inception to completion they have always provided and demonstrated total professionalism throughout all the works they have carried out.

This is the fourth room they have completed at our home.

Their two fitters Lee and Mark where punctual, courtesy, and attention to detail was to the highest standards, “they treat our home as it was their own”

I have no problem recommending Starplan to anyone.

April 3, 2026
Unprompted review
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Reply from Starplan

Hi Ken, thank you for leaving us a review! Your feedback has been passed along to the teams! We are delighted to hear that you would continue to recommend Starplan! Thank you for continuing to use Starplan!

Rated 5 out of 5 stars

A pleasant,quick working team

A pleasant,quick working team, the result was a small bedroom made into a place worth living in for a young man!!

January 19, 2026
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Reply from Starplan

Hi Rodney, thank you for leaving us a review! We are pleased to hear that you are happy with your order! Thank you for going with Starplan!

Rated 5 out of 5 stars

Very happy.

Very helpful from planning to fitting.
Clean, tidy and pleasant fitters.

April 1, 2026
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Reply from Starplan

Hi Roberta, thank you for leaving us a review! We appreciate our customers taking the time to do this! Thank you for going with Starplan!

Rated 5 out of 5 stars

New kitchen

We had gone to other places looking and planning our kitchen but it was Gordon from the Newtownabbey branch that gave us the best plan . It was exactly what we had wanted the kitchen to look like . We got more worktop space without losing any cupboards. The kitchen actually looks much bigger now . Everything went so smoothly from start to finish would really recommend here and Gordon if anyone is looking their kitchen redone

February 26, 2026
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Reply from Starplan

Hi David, thank you for leaving us a review! We are delighted to hear that everything went smoothly from start to finish when designing and having your new kitchen installed! Thank you for going with Starplan and recommending us!

Rated 5 out of 5 stars

Reliable and top quality service

I have placed numerous orders with Starplan over the last few years for bedroom furniture and fitted wardrobes and have been delighted with the service, quality of material and fitting. Hoping to concentrate on my kitchen later this year!

February 12, 2026
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Reply from Starplan

Hi, thank you for leaving us a review! We are pleased to hear that you have continued to purchase from Starplan and have been delighted with the service and quality of materials! We hope to see you again in the future! Thank you for continuing to use Starplan!

Rated 5 out of 5 stars

Bedroom fittings

I’ve had 3 bedrooms done with them. We are very pleased with all, from designing to fitting they have been fantastic. The designs were done exactly to how we wanted it and even the fitting they went beyond what we expected. I will be using them again in the future for the rest of my bedrooms. Definitely recommend.

April 1, 2026
Unprompted review
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Reply from Starplan

Hi Fatema, thank you for leaving us a review! We are delighted to hear that you are pleased with all three bedrooms! Thank you for going with Starplan and recommending us!

Rated 5 out of 5 stars

Excellent Quality and Customer Service

Found Starplan to be both knowledgeable and helpful throughout the order and installation process. The quality of the products we ordered were excellent as was the service received from the installation team. I wouldn’t hesitate to recommend Starplan to anyone wanting to purchase a fitted wardrobe.

February 24, 2026
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Reply from Starplan

Hi Don, thank you for leaving us a review! We are delighted to hear that you would recommend us based on your experience! Thank you for choosing Starplan!

Rated 5 out of 5 stars

From the start of discussion and through to installation.

From the start of discussion and planning to installation every member of the team were exceptionally helpful. A seamless process and excellent communication and helpfulness.

March 12, 2026
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Reply from Starplan

Hi Archie & Pearl, thank you for taking the time to leave us a review! We are pleased to hear that everything went smoothly from start to finish! Thank you for going with Starplan!

Rated 5 out of 5 stars

From day one of planing to finished…

From day one of planing to finished kitchen, everything went to plan. Richard was very helpful at every stage always there a answer my doubts and confirm plans. Mark was amazing at the completion. NO problems can highly recommend.

March 27, 2026
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Reply from Starplan

Hi, thank you for leaving us a review! We are delighted to hear that everything went to plan from start to finish when designing and installing your new Starplan kitchen! Thank you for going with Starplan!

Rated 5 out of 5 stars

This is the second home that Starplan…

This is the second home that Starplan have fitted the bedrooms for us and as the same as last time it all went so easy from planning to fitting. Good quality wardrobes and excellent service, fully recommend Starplan.

February 17, 2026
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Reply from Starplan

Hi, thank you for leaving us a review! We are delighted you have returned to purchase with Starplan again and that you would continue to recommend us! Thank you for continuing to use Starplan!

Rated 5 out of 5 stars

An all round good experience

Good showroom staff, excellent delivery/fitting crew. Minor problem sorted quickly and efficiently. Very happy with the overall service.

January 27, 2026
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Reply from Starplan

Hi Martin, thank you for leaving us a review! We are pleased to hear that you were happy with the overall service! Thank you for choosing Starplan!

Rated 5 out of 5 stars

Great bedroom wardrobe

I have had my 3rd bedroom fitted by starplan. The team is very good from the designers to the fitters. The admin team are also helpful. The fitters were prompt and very efficient. The wardrobes are pricey but you do get great quality furniture for your money

January 19, 2026
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Reply from Starplan

Hi Mrs Ganham, thank you for leaving us a review! Your feedback has been passed along to the team! Thank you for continuing to choose Starplan!

Rated 5 out of 5 stars

Stunning furniture of such good…

Stunning furniture of such good quality- absolutely love it - turned a small box bedroom into a dressing room 👌sales staff & delivery men so helpful & attention to detail. Highly recommend Starplan

February 25, 2026
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Reply from Starplan

Hi Christina, thank you for leaving us a review! We are pleased to hear that you are happy with your purchase and would recommend Starplan! Thank you for going with Starplan!

Rated 5 out of 5 stars

Craftmanship

Just an all round excellent service it’s the second bedroom I have got from Starplan within 2 years extremely happy with both them 🎉

February 19, 2026
Starplan logo

Reply from Starplan

Hi Ann, thank you for leaving us a review! We are delighted to hear you received excellent service! Thank you for continuing to use Starplan!

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