Star Tours Reviews 9,368

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and organizational skills, making their holidays enjoyable and stress-free. The service is frequently highlighted as excellent, with many appreciating the well-organized tours and punctual schedules. People also commend the quality of the food and accommodations, as well as the carefully chosen locations. However, some customers expressed dissatisfaction with the quality of certain aspects, such as uncomfortable bus seating and hotel conditions. A few reviewers also reported concerns regarding the conduct of a staff member, which made them feel uncomfortable. Additionally, some felt that the tour itineraries were occasionally too hectic, with insufficient time allocated for meals or enjoying attractions.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the tour managers for their... See more

Holidays

Consumers find holidays to be a positive and memorable experience. Many reviewers praised the excellent... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the excellent organization, with... See more

Location

People report positive experiences with location. Customers appreciate the well-planned itineraries that... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paris Disneyland special tour was well organised and punctual. The coach driver and manager Saurbh Patel were both friendly and polite. Tour manager took care of each passenger every time. One sugges... See more

Rated 5 out of 5 stars

It was our 3rd trip with Star tours.. most enjoyable.. well informative.. great friendly guide Stephen Fernandez and coach captain Delroy and Mika . Not to forget the great family like other tourists... See more

Rated 5 out of 5 stars

I had such a fantastic day trip to the Cotswolds and Oxford with Star Tours today! Our tour manager Mr. Divash Joshi was absolutely brilliant, friendly, attentive, and full of interesting stories th... See more

Rated 5 out of 5 stars

Overall, it was an amazing four days tour of Scotland. Abhishek (tour manager) managed our tour promptly and smoothly, additionally, Jayesh (coach captain) made sure that our journey was safe and nice... See more


Company details

  1. Tour Operator

Written by the company

Since 1997, we have earned a reputation as the UK’s preferred Asian tour operator. As you read the testimonials, you will see why thousands of travellers repeatedly choose Star Tours. As a family business, we are constantly improving, evolving and refining our services to meet our passengers’ needs. This year we are proud to offer new tours to worldwide destinations as well as introduce many enhancements to our existing tours and services. We at Star Tours pride ourselves in providing first-class services, professional tour managers, authentic Indian meals and itineraries that appeal to everyone. We offer comprehensive tours at a price to suit all travellers without compromising on quality and services. Our hospitable approach to families, groups and communities has helped us maintain our position as the first choice for thousands of people worldwide. We believe that touring should be fun and that our guests should be well-versed in the history and aspects of culture whilst they explore the world. Our tours are designed for travellers to enjoy a diverse array of fascinating countries. With our guidance, you will visit iconic locations made famous on screen and in literature with the assurance that you are travelling with the experts. Contact us 24 hours a day, 7 days a week and allow us to help you find that perfect dream holiday for you and your loved ones. We hope that you enjoy browsing through our brochure, and we look forward to welcoming you to the Star Tours holiday experience. Bon Voyage


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We as a couple have completed Swiss…

We as a couple have completed Swiss Alpine tour. What a tour, wonderful experience. The coach captains are amazing; a special thanks to Sikandar Sir and Naser Sir for driving through safely and comfortably. Last Thank you to Divash sir, our tour manager. Thank you for making this journey great and wonderful.
Thank you Star Tours.

April 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lovely trip

The tour guide was very engaging very helpful and delivered clear instructions. She was very informative and helped us really enjoy our holiday.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

As Usual Star Tours never make us Disappointed

As Usual Star Tours never make us disappointed.
3 days trip was too amazing
Accommodation and Food is as expected on the top quality and comfortable
Our Tour Manager Saurabh handed it so smoothly like its piece of cake for him.
You make us so entertained energetic and Guided where we need
You are the Best Saurabh Bhai😎
Also Coach captain Ali is driving so nicely on the most beautiful road of Snowdonia.
Will always come by Star tours without any doubts ❤️

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Swiss Alpine April 2026

Fantastic trip. Very well planned and budget friendly. The coach captains, Mr Nasar and Mr. Sikandar were excellent. The tour Manager, Mr Divas Joshi , is one of the best ones I've experienced so far. This trio work with good synergy to make the experience memorable. The food arrangement was also aw

April 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Swiss Alpine

We recently returned from the Star Tours Swiss Alpine trip as the Patel family, and we couldn’t be happier with our experience. From start to finish, everything was organised to perfection.

A special thank you to our coach captains, Nasarbhai and Sikandarbhai, who were incredibly professional, friendly, and made the journey smooth and enjoyable throughout. They truly went above and beyond to ensure everyone was comfortable.

We would also like to sincerely appreciate Divash Joshi for managing the tour so efficiently. Every detail was thoughtfully planned, and it really showed in how seamless the entire trip felt.

The coach was very comfortable, the food was absolutely amazing, and the service overall was exceptional. We felt well taken care of every step of the way.

Thank you for creating such a memorable experience for us. We would highly recommend this tour to anyone looking for a well-organised and enjoyable trip!

— The Patel Family

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Trip to 3 Days - northern landscapes

Trip to 3 Days – Northern Landscapes
With Saurabh Patel – 3 April 2026 - star tours

It was an excellent trip, and we had an amazing time.

Saurabh was clear, organised, and to the point throughout the journey. He managed the whole coach very well, keeping everyone informed and ensuring the trip ran smoothly from start to finish.
Plus the games he entertained us with, must give him 10/10 for his acting skills!!

Thank you for a great experience.
Dipti and Tia Chandaria

Sent from Outlook for iOS

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful and memorable Trip

This was my second trip with Star Tours, and once again, it felt more like a memorable family getaway. Our Snowdonia trip was beautifully organized, and a big shoutout to our incredible tour manager, Saurabh, who handled everything so efficiently while keeping the energy high with fun activities throughout. From start to finish, it was an amazing experience filled with great moments and even better company. Can’t wait for the next adventure!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Our wonderful experience with star…

Our wonderful experience with star tour😊👌
We have taken Northern Landscapes tour with Star Tour for 3 days 2 nights it was amazing experience everything was very nice also Mr, saurabh Patel was really very good,he made our journey memorable
Looking forward more trips with star tour.. Thank u so much
Thank u saurabh bhai

April 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

My wonderful experience with Star Tours

I had a wonderful experience on the 3-day Northern Landscape trip with Star Tours. I was traveling with my brother and sister-in-law, and we all thoroughly enjoyed the trip.

The entire tour was exceptionally well-organised and the time management throughout was truly impressive.

A heartfelt thanks to our tour manager, Saurabh bhai, who was incredibly supportive at every stage of the journey. He managed the entire itinerary with great precision, especially when it came to maintaining perfect timing. What made the trip even more enjoyable was his ability to keep everyone engaged with fun activities like Antakshari and dumb charades, creating a cheerful and lively group atmosphere.

Our tour captain, Ali bhai, is highly skilled and ensured a safe and comfortable journey at all times.

We loved all the destinations we visited and the smooth execution of the schedule really stood out. Despite the train trip being cancelled due to poor weather conditions, Saurabh bhai handled the situation brilliantly by arranging a visit to the stunning waterfalls in Snowdonia, which turned out to be the highlight of the trip.

The food arrangements, clean restroom stops, and well-timed breaks added to the overall comfort of the journey. The stay at Novotel Liverpool was also excellent and very comfortable.

Overall, it was a truly memorable trip. I look forward to traveling with Star Tours again and would highly recommend them for their outstanding planning and execution.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently taken Northern…

I have recently taken Northern Landscapes tour with Star Tours for 3 days and 2 nights. It was an incredible experience. Everything was well managed from itinerary, food and the hotel. It was Novotel 4star hotel provided for 2 nights and was really awesome hotel.

Besides that, we had an amazing star tours representative Mr. Saurabh Patel and he was too kind, knowledgeable and was well aware of places that we were visiting. He made sure there is enough time at each place, he gave to the point instructions before each destinations on what to do, what not to do made us prepared for all upcoming activities. There were fun games, he made all introverts turned into an extrovert.

The whole coach from coach captain to the last guy sitting in row became like family until the end of trip and it was hard to say goodbye to everyone. Looking forward for more trips with Star tours ahead 🙌

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

*Experience of Northern Landscape* Just our time & their plan

*Experience of Northern Landscape*
*Peak District- Snowdonia-Lake district*
It was my first tour with Star tours & was excited to experience on board as I was always receiving positive reviews. At first glance the well managed and perfect itinerary || Whenever you want to leave a thoughts of travel plans, transport aside & just experience beautiful places without hurry. Not too many places but convenient time to explore the places
As per itinerary- all places are covered with perfect time managed by Saurabh - he was ready with alternate plans if something is about to miss - appreciate that || he knows information about places which was shared earlier onboard || - Truely professional & friendly person
Accommodation provided was ultimate to make your dreams even better after day excursion.
Cherry on the cake was Indian food & onboard fun games & group activities !! #Celebrated this year’s birthday with Star Tours & 51 new friends on board#

April 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A must to consider for indians in UK

A must to consider for indians in UK. Mr. Saurabh was extremely friendly, welcoming, and made us feel at home. The service was quick, the food was delicious and authentic, and the overall atmosphere was very comfortable. Highly recommended for anyone looking for Indian food and warm hospitality.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Karsasp Randeria our tour manager…

Mr Karsasp Randeria our tour manager for Japan/South Korea tour on March 19 to March 29, 2026.
He has passion for hospitality and he love what he is doing and he is doing what he love .
He mede a great experience for our tour. we traveled different county but this is one of the best tour guide ever we come accrues. he gone out of way to help tour fellows. He has fulfill ou wants and needs during ten days. our our for Napa/korea went in blink of eyes.
We wish he will be one of best tour guide in your company. We wish him best luck and god bless him for his passion of hospitality.
Hope we trade together in a future .keep in touch.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

It was a wonderful tour and well…

It was a wonderful tour and well guided UKIW trip. The tour manager Mayur was constantly checking on the passengers to give wonderful after tour experience. The driver Abdi was also very supportive and totally hands on. Overall very hassle free and structured itinerary and price for the journey was worth it, highly recommended.

April 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lovely memories of Japan and Korea

My wife and I went with Star Tours for the first time on their Japan and Korea Tour. We were very impressed with the overall organisation. The Star tours Guide Kersaspbhai was very courteous and professional. He made sure needs of all were catered for and is an asset to Star Tours.
We normally travel independently but chose Star Tours given we are both vegetarians and knew that we would struggle by ourselves In Japan and also we were going to Japan for first time and wanted to cover a lot of ground.
Vegetarian food was made available at lunch time and evening by visiting Indian restaurants. My wife and I would have been happy with just one meal in the evening and time saved could have been spent on sight seeing.
A personalised itinerary being sent by EM in good time would have been useful rather than being asked to just visit the website.
Overall very happy with the Tour and especially the Guide

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

5-Day Panoramic Tour

5-Day Panoramic Tour – Review

I had a great experience overall with Star Tours. The trip was well-organised, with clear communication, good food arrangements, and timely arrivals at all destinations, which made the journey smooth and enjoyable.

A special mention to our Tour Manager, Ankit, who was extremely courteous and attentive. He ensured every passenger was looked after and consistently went the extra mile to make the experience comfortable and memorable.

However, there was one aspect that significantly impacted the trip. The coach captain/driver, Sean, displayed very unprofessional behaviour. During an urgent situation where the onboard emergency toilet was full, a request was made for a stop due to a genuine health need. Initially, this was refused, and even when he eventually stopped at a petrol station, it was done reluctantly.

What was more disappointing was his rude tone and the way he handled the situation, including arguing that the toilet was “working fine” despite the circumstances. This interaction was unnecessary and left a negative impression.

While I appreciate that he may be an experienced driver, professionalism and basic courtesy are equally important when dealing with passengers. Unfortunately, this behaviour affected what would otherwise have been an excellent trip.

I hope Star Tours takes this feedback seriously and ensures better customer handling in future tours.

April 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look