staterabikes.de Reviews 6,095

Well priced, good communication and fast shipping

Very good pricing and supporting customer service

Bought a nice Cube bike for my son with a superior discount.
Now he wants to go out biking every day :)
Thanks for this nice offer!

Ordered a Santa Cruz 5010 and received something else (e-road bike) Bad/lack of communication with their customers service.
Managed finally to get the correct bike after a long while which was badly assembled ( torque specs,... disk brake noise,... )

Bike shop sent me bike with worse specs and refused to solve it. Be carefull if you will buy something there.

If you have a problem with your order you will be given the runaround and no information. Ordered a bike 4 weeks ago, was sent the wrong bike. Notified statera by email and phone that I received the wrong bike. 3 weeks later after a dozen emails and calls I have no information if the replacement bike is even in progress. If you’re lucky enough to get a hold of a human in a three hours that their telephone lines are open from nine till noon. They will collect your information and promise you to call back. But no one will usually call back. When they do call back, they have no information about your order except for what’s showing on the website which just shows in progress. Or order closed. The emails are ignored. Their phone calls are ignored 80% of the time. When they say they will follow up and give you information. The information doesn’t come. I’m so frustrated. I don’t know what else to do. So that’s why I’m writing this with you next step. We have to be a letter to the managing director. I guess. I’m out of options.
Follow-up:
The bike was eventually shipped on May 23rd. Eventually one person from the company handled the case albeit 6 weeks late. No compensation for poor experience was offered. Good news the bike arrived and was well assembled.

Well, I can't help but say the truth, my experience has been from beginning to end, awful, and still is.
They sent the bike i bought through DHL, but up to this date I still have not received any e-mail informing me of that. According to their FAQs, they call the customer to set a delivery date, that of course NEVER happened. Then DHL decided to give it to a neighbour without calling me or asking for my allowance, when they could't have known if I know my neighbour, if we are friendly, or if he could've literally sell it further as he found himself with a 1000€ bike at the door fully paid.
But if only were that... The bike is beautiful and it is smooth to ride, but they send it completely unbuilt, even though in their website it says for that brand it is fully prepared to only put the pedals and move the direction. Well, after figuring out how to put it together, ran some tests, and the gears are not working properly!! The last two discs cannot take the chain up through the hydraulic arm because literally they hit witht he dents, and I had to bring the bike to a store to fix it.

Now I have paid extra for a service they claim is priorly done, and also to check that nothing has further been missed since the montage has been done by a simple customer amateur in the field.

I definitely won't buy anything from them again.

Excellent service, fast delivery. Everything happened as team had promised.

The delivery time from the day of ordering to the day of reception was 22 days (opposed to the announced 5 days). The Initial lack of transparency and the impossibility to provide a tracking number raised some distrust, But at the end the bike arrived in good shape. The Jam2 6.8 is a great bargain at the 50% reduction.

Really nice staff. Effortless purchase. 👍

Everything was correct. They send me a complete bulided up bike. Thanks again!

Ordered on 28th of March. Not clear when delivery of bike will take place. Several times requested for update. But for now (16th of April) no clue when and if bike will be delivered.

Update: Bike has been delivered last Friday (2nd of May). After 3-4 weeks. Not sure what caused this. Communication on Yes/No shipped could be improved.

correct seller.

I recently bought a Focus e bike jam2, a fantastic bike.

Delivery perfect, fast and correct communication.

Recommended,

Greetings,
Luc, Belgium

Quick delivery, bike in perfect condition. In all a very easy experience.

Great communication with the team, bike quickly shipped and arrived in perfect condition, it took me less than 5 minutes to go riding

I like this store
Good selection, good prices, fast shipment

I recently purchased an e-bike from Staterabike.de, and I couldn’t be happier with my experience! From start to finish, everything was absolutely perfect. The ordering process was smooth, the customer service was outstanding, and the delivery was fast and hassle-free.

The bike itself is top-quality—beautiful design, excellent performance, and a truly enjoyable ride. It exceeded my expectations in every way. You can tell they really care about their customers and offer only the best products.

I highly recommend Staterabike.de to anyone looking for a reliable and high-quality e-bike. A five-star experience all around!

I bought an E-Bike from this shop and everything went perfect. The best place to buy an E-Bike.

Quick and for a good price!
Cheaper than dutch shops

Quick delivery and in perfect state! The only downside is that is was delivered to a station amd it's a heavy box, so it would have been difficult without a car.