Statesman Appliances Reviews 

Statesman Appliances - Oven

I would not recommend Statesman Appliances as a reliable product/service, my original oven failed within a few weeks of purchase.

Several weeks later they agreed to send out a component they could then not source, eventually they agreed to replace the oven.

Much to my disappointment this oven also had no working igniter on arrival, whilst having attended Midland Chandlers where I originally purchased this product from they appeared to be in disbelief of my experience.
Having gone to demonstrate one of their display ovens this also had a failed igniter much to their embarrassment, I was then supplied with another product in working order.

Eight months later this ovens igniter also failed, after further delays of several weeks and discussions between Midland Chandlers and Statesman they eventually replaced the faulty component.

I did advise Statesman I have little hope this component will last based on my previous experiences, I did ask if this product should be recalled where I was affectively advised not.

Following a closure call today the call handler was advised of my experiences where an apology was given, I was then advised "oh as your product is now a year old it is now out of warranty".

I feel this is unacceptable where I have little hope it will last, based on this I will not be doing business with Statesman in the foreseeable future.

I have shared this experience for others to make an informed decision before purchasing a Statesman product, this firm in my view is awful where I would not recommend their products or customer care.

I wish I give them 0 stars . They products are bad.
The staff are totally rude and not helpful.

DO NOT PURCHASE

I bought by phone a milk tray to my fridge and it was sent a flat tray which after instructions I sent back in order to get the refund.
Now, almost 2 months phoning, sending and receiving emails and I have not received the refund. Sent now all these information to my credit card company which I hope can help me with that. This company or is disorganised or dishonest. I will avoid buying anything related with them in the future, especially by phone. Just added more worries in my life. I fully regret the moment I got in touch with them.

Appalling product, appalling company. In the early Covid emergency phase I bought 2 freezers; a Beko and, unfortunately, a Statesman. As it was high demand in the crisis, Statesman and their retailer graciously bumped the price up by around 35% - taking it to the same level as the admittedly far superior Beko model (its price was unchanged). The contrast is extraordinary.
The Beko is far more comfortable to use, much better storage, far more stylish, quieter and far better energy efficiency - both cost £400.
The Statesman TF170LW is a very basic, ugly and dated freezer with minimal features and ices up regularly.
Additionally, the door handle broke in the first 2 days - it would have been replaced (free) but i didn't need it so didn't ask for one until the warranty was now due to expire - Statesman's pompous, curt staff said I should have read the small print and reported it within 6 months... but they might, might, be able to give me a discount on the price... £45.00 for a cheap plastic handle! This same problem has been raised by other reviews too - but absolutely no concern for their product quality, customer service or their brand image.
The Beko has never had a single problem - it's like a 21st century product versus a 1970s relic, as is their customer service.
I'll ensure that as many friends, neighbours etc as poss avoid this appalling brand.

Great value for money, with 2 years warranty !!

I brought an under counter silver fridge with icebox at the end of October 2020. It was a new kitchen and didn't get fitted until just before Christmas 2020.
In July the handle of the freezer snapped upon opening. It is only me in the house and I am not heavy handed.
I contacted Statesman CS believing it had a 12 month guarantee. Apparently if you read the small print, the doors and handles are only guaranteed for 6 months from purchase, who knew! So I tried to buy a new door. This has proved impossible. I still email them occasionally hoping that a door may appear/have arrived in stock but so far no luck. The fridge itself is fine but the overflowing stuck ice box isn't ideal and is frankly a waste of space!

bought a oven.my supplier perfect in installing.then i get a extended warranty.and have to register the oven.you can do this over the phone plus any repairs,but nobody answers, you then go on line to fill in warranty .takes 15 minutes to fill in. then you are instructed to wait, after 10 minutes you are asked if you want more warranty.at a cost.then you press your finished, i doubt there will be a second year warranty.i have ready other revues,it seems this is not an english solid company, but cowboys

I bought a statement washing machine, its dreadful,
I had a Hotpoint for ten years, wonderful.
I just cant understand, I put it on a quick wash, nothing happened for a while, when the cycle ended, the clothes were still soaking wet!!!

Do not a Statesman appliance. Their after service and customer care is diabolical. I would not even give them one star!!!

I lacerated both hands by brushing them over the door badge and when I complained to Statesman Customer Services they twisted what I told them and said it was my fault as I should have had the faulty badge repaired. Impossible as I did not know it was faulty.

I checked with my local supplier and saw that new fridge/freezers had a clear tape over the name badge so I asked why. I was told it was to prevent snagging so Statesman know they are dangerous.

I purchased an LPG Cooker for my narrowboat. I have lived aboard for over 20 years and this is the 3rd cooker I have had. It is fairly simple to install, you connect the gas pipe to the rear of the cooker. I have done this three time and each time, including this one the cooker has passed it’s BSS Safety test. After about 3 months of service I started to have a problem with the oven, after using a high temperature to start, and then turning the temperature down, the oven would turn itself off. Just yesterday the igniter stop working. On the model the I have, the igniter is powered by a AA battery. I changed the battery and it still would not work. I decided to call customer service after I read in the instruction manual that the oven cut off problem might be related to the thermocouple.
The customer service agent was very positive and after I explained the problem, she asked who had installed the cooker. I explained that I had installed the cooker. She then asked if I was certified in LPG installations and I admitted that I was not a certified LPG engineer.
I was then told that “we record all of our calls and you have just admitted that you installed the cooker and that you are not certified, therefore you have invalidated your warranty and there is nothing we can do to help you.” I had a bit of a chuckle over this statement. I then said the two parts of the oven that have failed, have nothing to do with the gas pipe that I connected to the cooker. Both of the failed components do not even touch the gas connect pipe on the cooker. At this point she said she would put me on hold and check with a colleague. After being on hold for about a minute, she came back and said it did not matter that the failed components had nothing to do with the gas connection, my warranty was invalid and they would not provide any service under warranty. I then asked how could I get it fixed. She suggested I call a gas engineer. I asked them if a recommended gas engineer they were happy with inspects the cooker and determines that the installation is fine and that the failed components are indeed bad, would they then repair the cooker under warranty. In a very positive voice she replied, no because you have voided your warranty.

I then confirmed with her that the only way I could get the cooker repaired was to pay for it myself. I asked her if the company had any trained engineers in my area that I could call and she happily took my post code and looked them up. She then said, well we have two in your area, but I do not think they are certified for gas work. I told her not to bother any more.
At this point, I had had enough. At no time during the call did she take any of my personal details or even check to see if I had registered my warranty. My wife suggested I put a review on Trust Pilot. I now wish I had read the other Trust Pilot reviews before I purchased the cooker. My mistake. I will inform the boat yard that I have used for 25 years what has happened and hopefully they will discontinue stocking Statesman.

Purchased a Statesman XT6-1230W on a recommendation, we were looking for a hot/cold fill machine to replace a Hotpoint WM54 which finally gave up the ghost after many years faultless service. The Statesman is the worst machine I have ever come across. The hot/cold fill facility is a joke it barely uses the hot water at all, apparently it has an 'A' rating, this must be based on water conservation as it barely draws sufficient water to wet the washing let alone wash it! We have had to resort to using a hose to fill the machine via the drawer to get enough water into it to wash anything. The 'A' rating is obviously not established from use of electricity as instead of using hot water from the hot water supply, of which we have ample, insists on filling it with cold water and then using horrendous amounts of electricity to heat it up! It then takes about three hours to do a wash, in between which time you have to constantly attend it to ensure there is enough water in the drum to wash the clothes, and not just wash, every time the machine does a rinse, there we stand injecting a couple of gallons of water via a hose! Labour saving device!! I think not, I think that there should be some provision under the trades description act. PS I only gave it one star as I was unable to give anything less!

Bought a cooker from them and unfortunately the element went. Got in touch with their customer service and they were excellent. So, although was disappointed that the cookers element only lasted 16 months was very happy that we received a new cooker as replacement and was kept informed at all stages. Brilliant customer service so very happy overall.

After months of trying and getting told we have wrong parts got fed up and brought new cooker from reputable company never use them again not Recommended don't use statesman appliances .

Hi
I have a statesman washing machine, which has a bearing problem, told by company, they don't do the bearings, so I wouldn't recommend buying they appliances.

The washer dryer I bought last July is great. I live in a flat with no garden, so have to use both functions every week. It also seems to be clever enough to know when the cloths are dry and stops the drying process earlier than what the cycle originally says!

Do not buy! Had a tumble dryer for 3 months and it’s not working- and can’t get hold of anyone and when I do they don’t call back as promised - dreadful product incompetent company

Purchased a Statesman washing machine from my local retailer, I have been very pleased with it quality & wash performance is good. And I like that it has a 2 year warranty.

The worst washing machine I have ever had. Not even lasted 2 years and the mentality challenged staff take the mickyavoid at all costs

Save you hard earned money - buy better than a Statesman Tumble Drier. This drier (I use that word with some hesitation) is a waste of time and money. It will not dry! It eats electricity - yet washing on my line (in November) dried better than this machine (after 3 cycles). It has 3 settings - soggy, wet and sopping. Forget the ‘sensor’ settings - does not get dry!

My wife is now bending my ear about buying cheap - I might be forced to back down. Taking it back tomorrow...