State Trailer Supply Reviews 

226
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Order was shipped out fast, and received in few days, packaged very well, will be doing more business with them again

Rated 5 out of 5 stars

We were just passing through the area and had an unexpected medical emergency that required to stay here in the cold instead of continuing in our RV for a few hundred miles to a warmer climate. Our fu... See more

Rated 2 out of 5 stars

The product was as described. The issue was with the shipping. The eight plastic puck lights weighed less than three pounds and cost approximately 42 dollars. Shipping less than three pounds was 43 do... See more

Rated 5 out of 5 stars

Correct item, reasonably price, delivered early and undamaged. What more can you ask

Company details

  1. Vehicles & Transportation

Written by the company

State Trailer Supply is your one source for all your RV parts, supplies, accessories and service needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.5

All reviews

(226)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Service above and beyond!!

We were just passing through the area and had an unexpected medical emergency that required to stay here in the cold instead of continuing in our RV for a few hundred miles to a warmer climate. Our furnace started blowing cold air. We were unable to find anyone in the area to help on a Saturday evening and decided to see if we could find parts at State Trailer Supply and hopefully be able to fix it ourselves. Not only did Steve diagnose the problem, he was able to get the furnace to work! Thanks, Steve, you really are an angel on earth!! 5-star knowledge and performance!

October 25, 2021
Unprompted review
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Rated 1 out of 5 stars

$150 for Nothing!!

$150 for Nothing!!! Brought my trailer in for service, advised them of what was wrong. Two hours latter they called saying they couldn't duplicate the problem. When I picked up the trailer they told me they did duplicate the problem for a minute but then couldn't again. When asked what service they provided they told me they hooked it up to power?!?! As I advised them when it was dropped off it had been hooked up and that had nothing to do with it. They then accused me of hooking up an entirely different connects incorrectly. Again when dropped off they were advised that connector in question was never hooked up, and as such couldn't not have been the problem. The service adviser then told me nothing they could do for me and to just pay the $150 and leave!!!!! WORST EXPERIENCE EVER!!!! DON'T GO TO THIS SHOP, THEY DON'T CARE ABOUT YOU, ONLY YOUR MONEY!!!!! I will be filing a complaint with the better business bureau as well as disputing the charge with my credit card company!!!!

June 3, 2021
Unprompted review
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Rated 3 out of 5 stars

Better Service Manager and tracking of repair parts.

I did have some friction over the long period of time it took to get our motorhome repaired. The main problem was repair parts were not ordered at the beginning when they received the MH and there was no follow up. Every time I would meet with the woman who was the Service Manager?? she wouldn't write things down or enter them in a computer so there was no way for her to keep up with what was happening. They need a better computer software tracking system and people who can keep track of the progress of repairs and make sure the parts are ordered and received in a timely manner. Some of the parts were not correct and no one checked them when they came in so re-ordering the correct parts only happened after I complained.
The Repair Technician was very good.

November 6, 2018
Unprompted review
Rated 3 out of 5 stars

Not my idea of service a department.

There service department wanted to do it their way and no other. Which from a customers point of view is definitely a negative. They claimed it would be insurance fraud. Well, my insurance cut me a check and didn't care who or how the work was done. To bad, another lost customer.

November 6, 2018
Unprompted review
Rated 4 out of 5 stars

In store help is very good

In store help is very good, prices can be found cheaper on line but you have to wait for it to arrive. They do have a lot of merchandise, stop in and check them out.

November 6, 2018
Unprompted review
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Rated 5 out of 5 stars

I have been treated most fairly and the…

I have been treated most fairly and the staff goes above the call for service! I will continue to do my business with State rather than the dealership I bought my unit from. great deals to take care of the customer . thank you State Trailer Supply!!

November 6, 2018
Unprompted review
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