Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
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Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it i... See more
Company replied
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANU... See more
Company replied
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their w... See more
Company replied
Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.9
Poor
294 reviews
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spam emails delivered through Apollo.ai…
Spam emails delivered through Apollo.ai cold email service. Bought my email from somewhere and now spamming me.
October 11, 2024
Unprompted review
Reply from Statista
Hi Conrad,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We understand your concern regarding the public exposure of your personal data. For more detailed information on this, please contact us at account-management@statista.com and would need to refer you to our legal team.
Please let me know if you need any further assistance.
Best regards,
Your Statista Team
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Load of cr*p
Load of cr*p. Need to sign up just to get what should be free and public data and then the webpage to register doesn't work.
How dare you try to charge people just to get records of rainfall
September 19, 2024
Unprompted review
Reply from Statista
Hi Simon,
We are very sorry to hear that your experience on our platform didn't meet your expectations. We understand your frustration, particularly regarding the availability of certain data.
At Statista, we collect and organize large volumes of information from a wide variety of public and private sources. While some data is publicly available, other data requires a subscription due to the work involved in processing, curating, and presenting it in a way that ensures it is accurate, up-to-date, and easy to visualize.
Regarding the issue you mentioned with the registration page, we appreciate you bringing it to our attention, and we are actively working to resolve it. In the meantime, we invite you to contact our support team so we can assist you with completing the registration manually.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
I am extremely disappointed with my…
I am extremely disappointed with my experience using Statista. Last year, I subscribed without knowing that the payment for the entire year would be charged upfront—instead of the expected $119, they withdrew $1,461.24 from my account. I decided not to dispute it, but a year later, when the subscription automatically renewed, I received an invoice for the same amount. In response to my requests for partial payment and account deactivation, Statista refused and demanded full payment, threatening legal action. The subscription terms on their website are not transparent, and they offered no flexible solutions. This has left me with a very negative impression.
September 9, 2024
Unprompted review
Reply from Statista
Hi Tais,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase and the prices.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
It is also outlined in our T&Cs that the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months. The cancellation period is six weeks prior to the end of the subscription
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Deceptive sign up
A Statista page linked to from Google search says, 'Register for a free account' to see the research 'Source' information, which I did. However they then asked me to upgrade to premium to actually see the source. This is a deceptive practice and their research statistics pages should not be ranked highly in Google. Research data without an easily available and clear source has no validity.
August 29, 2024
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Statista is a B2B company, however, with a personal email address or if you are a private user , you will have access to certain free statistics. and you can purchase online any report you need individually.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Totally worthless
Totally worthless, they charge way too much for data you can get for free other places. I went through the motions to get a free account but still hit paywalls to view the most basic data. Save your budget and seek alternatives elsewhere.
August 15, 2024
Unprompted review
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The support team responded swiftly and…
The support team responded swiftly and was helpful in guiding me to resolve the challenge I raised.
July 8, 2024
Unprompted review
Reply from Statista
Hi Abasibiangake,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Statista - auto-renewal sharks
I joined Statista for a year because the stats looked useful and the initial subscription was reasonable.
However I soon realised the stats were largely taken from public websites - but showed much less detail than the originals.
And they were usually well behind the official stats - suggesting Statista doesn't update very regularly.
I didn't want to pay for outdated data and so decided not to renew but Statista auto-renewed and significantly increased the subs without any prior warning. This is disrespectful and a terrible approach to customer retention!
I would strongly recommend staying well away from this company.
January 10, 2024
Unprompted review
Reply from Statista
Hi RKaine,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Please kindly note that the Statista products are for business-to-business use.
At Statista, each statistic on our platform is accompanied by clear citations, allowing users to verify the data’s origin and reliability. We source our data from reputable organizations and institutions to ensure the highest quality.
Our subscription model supports the continuous updating and verification of our extensive database, which is essential for maintaining data accuracy and relevance.
As per the terms you agreed to when purchasing the Starter Account (formerly the Single Account), unless contractually agreed otherwise, the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months. The cancellation period is six weeks prior to the end of the subscription. So if you ask for the account to be cancelled after the deadline, the account is renewed and cancelled for the following year. We also don't send any notifications regarding the renewals of Starter Accounts.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Statista makes my shitlist
As a statistician, I think this site is unserious and untrustworthy. Also, I find their business method offensive and unproductive. I spend more time dodging lame sales tricks on their homepage than getting access to valid statistics. Useless, definitely on my shitlist.
July 8, 2024
Unprompted review
Reply from Statista
Hi Jesper,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Please kindly note that the Statista products are for business-to-business use.
At Statista, we take pride in being transparent with our sources. Each statistic on our platform is accompanied by clear citations, allowing users to verify the data’s origin and reliability. We source our data from reputable organizations and institutions to ensure the highest quality.
Our subscription model supports the continuous updating and verification of our extensive database, which is essential for maintaining data accuracy and relevance. Our intention is to offer users comprehensive access to our services, not to offend. We continually work on refining our approach based on user feedback to make it as user-friendly as possible.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Best place for aggregation of research
Best place for aggregation of research in tech; provides access to essential data that is behind paywalls.
June 25, 2024
Unprompted review
Reply from Statista
Hi Jon,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
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Unreliable and greedy
I found some weird data, inconsistent with data from a reliable analysts cabinet. So I was curious about the origin.
However, to view the origin, you need to "register for free".
So, I created a free account and I was bugged all the time with nagging "upgrade popups".
They don't create their own data. Just scavenge without checking.
June 24, 2024
Unprompted review
Reply from Statista
Hi Alain,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Statista offers the opportunity to access various market data on various countries
Statista offers the opportunity to access market, political, economic, and other numerous data in most of the country in every format either in CSV format, PDF, or PPT. The search button helped a lot to elicit the data I required.
June 5, 2024
Unprompted review
Reply from Statista
Hi Jude,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Got the information I wanted quickly
Got the information I wanted quickly. And included in my subscription
June 11, 2024
Unprompted review
Reply from Statista
Hi Matthew,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
Violent customers experience
I terminated my Statista account a while a go since did not see the additional value in paying (~1K€) for the usage of data that is freely available.
However, termination process was not as smooth as one could expect. Without going to details, I can confirm many of the other experiences mentioned in the Trustpilot reviews are accurate including cancellation form that does not actually work and using a law firm Anwaltskanzlei Conrad to intimidate.
I can just say that I have never encountered such a hostile company during my whole career.
January 17, 2024
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription. It is also outlined in our T&Cs and Refund Policy that we do not offer a refund on the account once it has been used.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
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Statista, Not your grandpa's research tool
Statista is a great market research tool for when you're working on a wide variety of projects and topics. Their collection of data points combined with their own internal market analysis make it easy to pull information that can be used for a variety of business cases.
August 5, 2023
Unprompted review
Reply from Statista
Hi Patrick,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
Non-Responsive Customer Service
I recently purchased a Starter Account from Statista for 1,609.20 USD, expecting immediate access to a wide range of content. Unfortunately, I was unable to access any of the advertised free information. I contacted their customer service within 24 hours of purchase and followed up several times, including reaching out to their team in Germany. Despite these efforts, I received no response or resolution to my issue. This experience has been highly disappointing, highlighting a lack of effective customer support and failing to meet the promised service standards.
“They replied after 2weeks”
Hi Mo,
Thank you for your email.
As per the terms you agreed to when purchasing the Starter Account (formerly the Single Account), unless contractually agreed otherwise, the Starter Account subscription is valid for a period of 12 months and prior to expiration is automatically renewed at the regular monthly price for 12 months. The cancellation period is six weeks prior to the end of the subscription. For your convenience, I have attached the product description you received and you will find the cancellation policy on page 4.
When you select the package you are going to purchase, it shows you exactly what is included and what is not included in the Starter account, so you are always aware of what you are purchasing, as you can see in this table below: https***********
So if you need specific reports, you can either buy them individually online or upgrade your account. The table above shows what each account has.
At this time, I have made a note to your account, saying that you do not wish to renew your subscription for the following year, but we are unable to refund due to the terms and conditions stated above.
We apologise for any inconvenience caused and we appreciate your patience.
Your Client Service Team
April 24, 2024
Unprompted review
Reply from Statista
Hi Mo,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We receive numerous inquiries daily and get back to each client as soon as possible.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Automatical renewal procedure
Automatical renewal procedure - without any prenotice - is borderline criminal and absolutely not professional.
This on top of the poor data… Never Statista again !
April 26, 2024
Unprompted review
Reply from Statista
Dear Joachim,
We are sorry for your bad experience with the renewal of your contract.
All our terms of use, terms of validity, cancellation periods etc. are not only disclosed at the time of the booking and must be actively agreed from our customers. We also include all important documents in the following confirmation email. These can be viewed at any time during the entire term. We are therefore under no obligation to remind each customer of a possible renewal before the end of the cancellation period. There is nothing criminal about it, because these things are restricted to consumers within the Distance Selling regulations and not for the business sector.
If you have any more questions about this or our data, please contact us at kundenservice@statista.com.
Best regards from your Client Service Team
Misleading Reference
On abortion stats in the US, it claims to report # of abortions per year since 1973 but it skips a bunch of years.
April 9, 2024
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Statista.com consolidates statistical data on over 80,000 topics from more than 22,500 sources. The statistic that you mention was consolidated from a source that only shows the years that are also displayed within the statistic on Statista. Next to each statistic we display all information regarding the origin of the data. We distinguish between the source, the publisher and the conductor of the survey.
Here is a link to our page on "Information about the sources of statistics": https://www.statista.com/getting-started/working-with-statista-information-about-the-sources-of-statistics
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
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Dodgy sales emails
Signed up for a free account. Was sent a random email from the sales team with what looked like an invoice. Clicking on this then wanted to redirect me to another service. All the hallmarks of a phishing email. The Statista sales team told me it was a 'presentation I might be interested in' aka a sales pitch no doubt. Fine, but work on your comms strategy as your emails look like SPAM and make me wonder if my account has been compromised. I closed my account. Avoid.
April 4, 2024
Unprompted review
Reply from Statista
Hi Simon,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Please could we ask you to send us the email that you received to account-management@statista.com so that we can investigate your concern.
We apologise for the inconvenience caused.
Kind regards,
Your Statista Team
Misleading and not to the level of B2B…
Misleading and not to the level of B2B expectations: beware that the subscription will be be renewed automatically without any notice and with no retraction possibility nor customer care.
You don't have a contract document or information on the invoice of the renewal and cancellation policy of this company, no proactive information neither. Just when you call an answer about "it's in the conditions that you acknowledge at the moment you subscribe that you should ask for cancellation 6 weeks before the automatic renewal (= 1 year ago), we don't have the ressources to inform customers". @statista: if you don't have the ressources to provide a B2B normal service like proactive information, then I don't recommend you for B2B customers. Practices of this company are under the B2C level, with invoice amounts of multiple hundreds (>700 EUR).
Quality of information does not worth it, @Any B2B or marketing professional passing by these reviews: don't subscribe.
March 20, 2024
Unprompted review
Reply from Statista
Dear Laure,
We are sorry for your bad experience with the renewal of your contract.
All our terms of use, terms of validity, cancellation periods etc. are not only disclosed at the time of the booking and must be actively agreed from our customers. We also include all important documents in the following confirmation email. These can therefore be viewed at any time during the entire term. We are therefore under no obligation to remind each customer of a possible renewal before the end of the cancellation period. These things are restricted to consumers within the Distance Selling regulations. So you cannot expect this on a B2B Level. Please do not blame us for your own failures.
If you have any more questions about the quality of our information, please contact us here: eu.support@statista.com
Best regards from your Client Service Team
The quality of the data
The quality of the data. The current up-to-date technical data base. The broad range and dynamics of the data being sought. Overall, Statista provides exactly what I am looking for and it is quality data!
March 19, 2024
Unprompted review
Reply from Statista
Hi Sam,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
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