Staveley Head Reviews 

they mis-sold the insurance policy and then wanted a further £600 i cancelled the policy due to cost and their mistake which was running for less than 24hrs and they then charged me £541 of which £6.90 was for the use of the policy the rest was fees.. they are a broker who need to ask the correct questions to provide a service. this is now a legal matter

Staveley have arranged for my motorhome insurance to be renewed for the second year at a very good price, excellent customer care for the second year from a lady called Amber who is a credit to the company. I'm sure I will be renewing year after year as things are so easy to deal with when dealing with the company.

Amber Taylor was fabulous sorting out insurance

Excellent service today . Amber was polite and helpful throughout the call. 10 out of 10

First class service from Colin. Confusion over details I had given for the policy, which were my fault. Colin very efficiently put this right and we are now ready to go. Thank you all once again, would certainly recommend.

I'm a little bit disappointed with my recent renewal experience with Staveley Head, I've used them 3 times in the past without any problems, I have requested in the past, that I do not want my policy automatically renewed, I feel insurance companies take advantage of this and up the price, for some reason my policy this year, was automatically renewed, I received my renewal quote a few weeks before, which I was actually happy with because it had gone down in price from the year before (I know, I'm still in shock as well), so I thought, that's good, I'll wait until I get payed and then contact them the day before the policy is due, 8 days before it is due (their small print actually says 7 days, which I hadn't read at the time because I believed I wasn't on automatic renewal), the full amount is collected from my account (this also includes payment for breakdown cover, which is an optional extra, which I wasn't asked if I actually wanted to take out again), and putting my account into the red, when I contact Staveley Head on the Monday, due to them not working weekends and I bring this matter up with them, I am told that because they are so heavily regulated, they need to take it 7 days before, none of my other vehicle insurers have ever taken payment before my policy has started, so I'm a little dubious about this, anyway when I ask about them paying my overdraft fees, the reply is "we don't do that", this I find unacceptable, I shall be contacting their complaints department in due course, I have no problem with the telephone staff, they are doing their jobs properly, its the way the company conducts its business in the way that it does that I feel is wrong, I have given 3 stars, due to a mixture of good service in the past but they dropped the ball this time around.

Amber Taylor found me a great price. Polite, efficient and effective she talked me through the whole process and saved me hundreds. Pity not all call centre operatives are like her

Representative Amber Taylor very helpful and efficient. Spoke with great clarity.

Amber dealt with my insurance purchase very well. She was well informed and very professional. Her advice was spot on. The insurance quote was very reasonable and because of the way it was handled I chose to go ahead without any further shopping around.

I have been dealing with Rae for quite a few weeks due to issues getting trade insurance and she stuck with me through all of it she helped us get trade insurance explaining everything to the company what are issues were and making them understand and except us if is wasn’t for her we wouldn’t be able to get the trade insurance if anyone wants to call this company ask for Rae she is an amazing young lady and a very understanding one with a big heart which you do not come across a lot these days. No matter your issues she will help as much as she can and always keep you informed with what’s going on she never ignores your emails or your calls. This company have amazing people there they are polite and respectful but Rae she is something else. Thank you so much for everything you done for us you are an outstanding young lady with a big heart

Thank you
Miss Casper Jones

After receiving reminder for new insurance there was some confusion over policy. I spoke with Adrian Hodgkins and he kindly phoned me back to explain the problem. My quotes were acceptable and Adrian explained the details asking if I had any questions. Very polite and patient when I didn’t quite understand . Would insure with them again

Amber was very helpful throughout the process, and made any information very clear and easy to understand unlike other insurance companies

Adrian was very clear and easy to understand
I received 5 star customer service

The process was straightforward and Amber was patient and courteus

Amber is an awesome agent and always does my renewals. She offers excellent service and is a pleasure to deal with.

I was involved in an accident 5th nov 24. My taxi was held at the police pound until the matter was settled at court. I paid this policy faithfully for an entire year , although the taxi was off the road. I got my renewal in at the start of October 25. My policy was increased from £1700 to a staggering ££3850. It was explained to me that until it was settled at court it was being treated as a fault accident claim , hence the massive increase. I agreed to it , while still not driving the vehicle, still at the pound. The other week, I was found not guilty , ie: aquited. I then spoke with stavely about reassessing my policy premium. I was told it would not be reduced, as there was nobody to reclaim the cost of repairs and lawyers cost. So when being told my premium would be reassessed , this was in fact not true. I have since found another insurer to take my buisseness to. I have been quoted a reasonable price of £1900. I then approachedstavelyhead, to ask for my proof of no claims, which they are only giving me 80% although I paid for protected no claims when taking my policy out. I also reluctantly agreed with this. So moving forward , I asked if I could simply cancel, ie: let this policy run out at the end of the month. They told me , if I opt for this option , I would need to pay them another£1800 approximately. How can this be even legal. I would advise anyone dealing with stavelyhead to be very , very cautious. I will never deal with, or recommend this company again. I have now been in touch with the ombudsman . Taxi driver, in Glasgow. An update since trying to sort this mess out. Stavelyhead have now told me I owe £138 instead of the £1800 they wanted last week. No apologies at all from any department. There excuse was it was a system error. I’m not accepting this. The wrong information may have put into the system to end up with there results = £1800. That’s approximately £1660 of an overpayment they were wanting. This is simply not good enough in this day and age of technology. To be honest they, should have wiped out the £138 and more so should have compensated me for all the stress , not to mention the dozens of phone calls I had to make to them. If you do read this, please be very careful with dealing with this company.

Amber was really helpful and efficient, as well as friendly
Thanks

I asked for a quote for campervan insurance, I dealt with Amber Taylor who was very helpful & competent. The quote was very competitive so I proceeded to payment. The whole process was easy & Amber explained everything very well. Thank you, I will be back when my house insurance is due.

I would highly recommend Staveley Head to my friends , Amber and Colin we’re extremely helpful