Stay Cold Apparel Reviews 

Amazing customer service! If you have an issue reach out they’re incredibly friendly.

i ordered a hoodie, and a month past with no updates. i emailed the support team and didnt get a response, so i emailed again. finally, after another month, i received a response. i was promised a full refund for the hoodie, not including postage, but its now been ANOTHER month and ive had no refund. £150, gone.

Very good Quality. I'm from Scotland and Stay cold are based in Germany. Even tho it's quite a bit away, they deliver within less than 2 weeks. The prices are decently high but if you're looking for Very good Quality and Fast Delivery this is definitely the place to order. This is coming from someone who has Ordered Hoodies off of numerous websites Throughout the years. I have ordered 2 items from them and both Have been hoodies so I can't speak for every Product but the Hoodies are 10/10

Bought a t-shirt for £18 and payed with Google pay
When clicking pay I was charged £16 postage which at no point was described during the checkout process.
I would not recommend anyone in the UK to use this site

I've ordered from them several times now, especially for the sweatshirts which are 🥰
The customer service is top always responsive, I had the misfortune during my last order to type my email address too quickly, I got no confirmation nothing
The customer service was able to find it for me without any problem and I finally got my tracking number

I orderd 2 Times and both Times it came really quick (like 2 to 4 days). I bought like 10 tshirts and all of them are really high Quality, 100% Cotton and the prints are really good aswell. They are a bit thigther on the chest but go wide on the stomach area. Will order again for sure

They make awesome clothing BUT their customer support is HORRIBLE. I ordered a hoodie from them, they sent me the wrong one. I sent an email to support asking for an exchange or refund. They replied to get photos of what I got in order to make an exchange. I sent them immediately but I haven't heard from them in months even after being persistent with them.

At first I was concerned after ordering from this company because of the lengthy postage time and some of the negative reviews I read.
It did take almost a month for the hoodie to arrive (but thats because of the carrier service not the business I purchased from). The carrier service wasn't reliable because the tracking wasn't updating once it arrived to Australia and didn't update until delivered.
I didn't have to or feel the need to contact customer service but I do appreciate the contact they made when an unsuccessful delivery attempt was made (there was no attempt made, I was home all day and no postage slip left) so if stay cold customer service hadn't sent me the email on behalf of the carrier, I wouldn't have gone to my local post office to collect and it probably would have end up returned to sender. So the customer service on that part was good.
The clothing from the site is expensive but in my opinion definitely exceeded my expectations and turned out worth the wait! The hoodie is really good quality. The print is perfect. I ordered a unisex size M thinking it'll be a bit big for me because I normally buy a size S in unisex hoodies but the S wasn't available in the design I wanted and I'm glad I end up with a M because it turned out to be a perfect fit (so maybe go up a size when buying).
I'd definitely consider purchasing from them again in future.

the clothes are good quality and delivery was fast but pray to god if you have to get any kind of information from support, they take few days to write back. By the time ive received SHIPMENT TRACKING NUMBER it was already delivered but I couldnt prepare myself for the mailman as I didnt have any kind of information. Oh, and I advise you to make an account, if you go as guest you wont be receiving any emails.

Marvelous !

Even though the company and I have had a few troubles with the post delivery system, the Stay Cold crew put all their efforts in fixing all this mess and I received my New Human shirt right after !
The replies were quick and efficient !
Concerning the shirt... It looks awesome ! Very comfy, the shape and the design are both great !

Thanks again for your time and consideration, i'll get myself a few more shirts of yours later on !! ;)