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Rated 5 out of 5 stars

Second visit to Staykool and as before the service was excellent. Pressure tested the system and did thorough leak detection, explained everything in simple terms as they went along. Explained... See more

Rated 5 out of 5 stars

Just had my old Merc air con re-charged by Staykool. System was first pressure tested then vacuum dried to check that there were no leaks. It was re-gassed together with oil to manufacturers specif... See more

Rated 5 out of 5 stars

A really excellent service. Mark obviously knows his business. He is a really terrific technician who understands car air con problems and how to fix them. We arrived some 10 minutes early for our app... See more

Rated 5 out of 5 stars

Big shout for Staykool Air conditioning Derby Very reasonably priced No BS Explains what he is doing Really works to minimise your bill Not maximise it like those utterly useless replace t... See more

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5.0

Excellent

TrustScore 5 out of 5

230 reviews

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Rated 5 out of 5 stars

Never charged me for his time.

Filled the gas up, but my air con still didn't work - fault in the system of my car somewhere. Didn't charge me. Really good guy, fully recommended.

August 7, 2017
Unprompted review
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Rated 5 out of 5 stars

Lovely gentleman

Lovely gentleman, professional and helpful. Good knowledge and was kind enough to explain the process. Definitely using them again

July 30, 2017
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

An excellent service carried out on two cars well within an hour - super efficiently. We had a very good chat as well while Mark was working.
He came well recommended and we will certainly recommend his services.

July 27, 2017
Unprompted review
Rated 5 out of 5 stars

A really excellent service

A really excellent service. Mark obviously knows his business. He is a really terrific technician who understands car air con problems and how to fix them. We arrived some 10 minutes early for our appointment and he had repaired our system and had us on our way less than 20 minutes later. Will be more than pleased to recommend him to anyone

July 25, 2017
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Rated 5 out of 5 stars

Really good service from Mark

Really good service from Mark , I am no air conditioning guru but that's where Mark stepped in guiding me through the speedy process , I was up and running within 10 /15 mins
Would definitely recommend the online booking widget was great �

July 21, 2017
Unprompted review
Rated 5 out of 5 stars

A very efficient competitive air conditioning service.

StayKool has a brilliant informative website and the on line reservations are so simple to do.
Mark at StayKool welcomed me on time and discussed the set up and general procedure he used.
After checking that my car had some residual refrigerant he proceeded to carry out recharging the air conditioning and then testing the system and checking the lowest temperature obtained, which was much improved. Mark is very friendly, carries out his procedure efficiently and is very competitive, highly recommended.

July 14, 2017
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Rated 5 out of 5 stars

Excellent service ,highly recommend

Excellent service from booking on line to explaining the procedure and costs through to testing and offering further advice. Mark was polite ,very professional and knowledgeable through out the appointment which was also on time. I highly reccommend his services as usually i have to book in,lose the vehicle for the day and pay extortionate fees but with Staycool i was in and out in 25 minutes.

July 13, 2017
Unprompted review
Rated 5 out of 5 stars

Xcellent

Xcellent - a very pleasant surprise.
Prompt and friendly service and furthermore my old Freelander’s previously warm-air A/C now pumps out copious volumes of goosebumpishly chilly air.
Highly recommended: forget about anywhere else, just drive to Staykool.

July 11, 2017
Unprompted review
Rated 5 out of 5 stars

Use StayKool and drive away cool, calm and collected and definitely not out of pocket!

So pleased with the service I received from Mark. Everything from the online booking process to appointment reminders very efficient and professional. Very personable guy who explained everything about the air con to a novice as he was doing it. Was expecting to be sitting around for half an hour or so but job was completed very swiftly and tested to make sure the temperature of the air con was correct before finishing. Would definitely recommend both him and his service to anyone. Why pay more to some rip off conglomerate? All I need now is some hot weather - absolutely pouring down today and needed heater as I drove to work this morning rather then air con!!

July 11, 2017
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Rated 1 out of 5 stars

Leak test failed to detect a leak and after a full top up it was all wasted

Leak test didn't detect any leak so I went ahead and paid just under £40 to get the anti bacterial and UV dye added onto the basic AC refill. The AC lasted a day. Took it back and Mark noted a leak which would cost me over £100 to get repaired. So a complete waste of £40 although Mark offered me a free AC refill once I get the repairs done. If the leak had been detected in the 1st instance I would not have wasted the £40.

July 3, 2017
Unprompted review
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Reply from Staykool

Hi,
Many thanks for your honest review.

We do tell customers that if no gas is present in system. we will do a nitrogen test, this will show 95% of most leaks, however in 5% of cases it will not, due to nitrogen molecules being 10x bigger than refrigerant molecules they can actually seal porous leaks. This is why we offer a free diagnosis under uv light, which we did for you to locate the source of the leak, and and a free re-gas within 6 months once repaired. The £100 to get it repaired for a new condenser including fitting, which i personally do not make any financial gain, as i would re-gas for free once repaired.

We do mention this in our terms and conditions, and we also send an email asking customers to read this, if they book online.

I do believe a one star review is quite harsh, as we try to be as honest upfront and offer excellent value for money, and when you had the problem we inspected it for free and offered the cheapest alternative to rectify you car and would have re-gassed it for free.

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