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Staymo Reviews 1,463

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to public transport, attractions, and amenities. People frequently commend the staff for their professionalism, attentiveness, and helpfulness, making their stays easy and comfortable. The quality of the accommodations, including cleanliness, comfort, and modern facilities, is also highly appreciated by consumers. However, some customers also noted issues with property maintenance, mentioning instances of broken items, marks on surfaces, and a strong damp smell. A few other people also felt that the beds were too stiff, and some experienced disappointment with amenities not being fully operational or as advertised.

What people talk about most

Location

Customers had positive experiences with location, frequently highlighting its convenience and accessibility.... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the excellent communication from... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the apartments for being... See more

Facilities

People report positive experiences with facilities, often highlighting clean, well-maintained spaces with new... See more

Service

Consumers find service to be positive, with many praising the excellent communication, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Location is the key for this fully refurbished apartment. The size does matter with two big bedrooms one master. Two separate bathrooms can host easily two couples or a big family. New apliances and s... See more

Rated 5 out of 5 stars

We stayed recently through Smarthost in London, apartment was in a great location, had parking, short bus ride or walk to tube into central london, handy for O2 etc in east end of London. Apartment... See more

Rated 5 out of 5 stars

We had a wonderful one-week stay at this Smarthost apartment. Sarah was very responsive both and during our stay. It was extremely clean, comfortable and quiet and had everything we needed. Its locat... See more

Rated 5 out of 5 stars

Amber and Staymo made our stay very easy and comfortable! The apartment in South Kensington was clean, quiet and just as described in the advert. Everything you need was provided for. The area was fri... See more


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Home
  4. Property Management Company
  5. Short Term Apartment Rental Agency
  6. Vacation Home Rental Agency

Written by the company

Staymo is a London-based property management company helping homeowners earn more through short- and mid-term rentals with fully managed, hospitality-led service.

With Staymo, 2 bed homes in London are making more than £7,082 a month.

Written by the company

Trusted by 1000's Landlords
Staymo professionally manages your home's listing, guest and tenant bookings, payments, cleaning, maintenance, and everything in between.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

It was a good stay

It was a good stay, good communication nice location! Everything went smoothly!
Stay I was very helpful and attentive.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Super clean, convenient flat

The host was very friendly and easy to get in touch with when necessary. The flat was lovely and everything was clean - beautiful sheets! The location was also excellent with easy access to the centre of London within 15 minutes.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Location is the key for this fully…

Location is the key for this fully refurbished apartment. The size does matter with two big bedrooms one master. Two separate bathrooms can host easily two couples or a big family. New apliances and spotless clean spaces. Staymo is a guarantee.Just next door to our favorite coffee shops and resto. Metro station of Bayswater and Queensway on your feet as the Kensington gardens and the Hyde park and the busy Oxfort street. Museums are in walking distance too through the park

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY, They say stains are yours which aren't then they hold a £600 deposit to clean it. It's been 2 weeks and they still have £2000 pounds as a deposit. They have ignored my calls and messages and are trying to hold me to ransom AVOID AT ALL COSTS

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Apartment in London

I used the services of Staymo to rent an apartment for a short stay in London. Everything went very well: attentiveness, advice, and professionalism. I am delighted with my experience.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Staymo made this a very easy process…

Staymo made this a very easy process with self-check-in. The unit was perfect for my intent -- a week's stay for one person with easy access to Paddington The unit had all the amenities needed for a short stay.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful stay at Staymo’s apartment

I had a wonderful stay at this apartment, hosted by Staymo.
Everything was exactly as described, very clean and comfortable. The location is great, with easy access to restaurants, shops, and public transport, which made getting around very convenient. Check‑in was smooth and straightforward, and the host was friendly, responsive, and helpful with local tips. The apartment was well equipped with everything I needed, from kitchen essentials to a comfortable bed and fast Wi‑Fi. I would happily stay here again and highly recommend this place to anyone visiting the area.

February 21, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely neighbourhood

Lovely neighbourhood, relatively clean flat. Only major downsides - no elevator and a little noisy as it's directly above the Overground tracks

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

Very nice stay

Very nice stay. Impeccably clean property with lots of amenities. Only downside was the inconvenience of key pick up location. On site keys via lockbox would have made my rating 5 stars.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

We had a very pleasant stay in your apartment

We had a very pleasant stay in your apartment in London with the company StayMo. It was ideally located, just a three-minute walk from the subway, which made getting around the city very easy.
The apartment was clean, comfortable, and exactly as described. In addition, you were very available and responsive, which made our stay even more enjoyable.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Untrustworthy theives

This is not a trustworthy company. I rented a place over the Christmas holidays and the day before I arrived they inform me the microwave is broken. When I get there, there was no kettle and the property was not well maintained. A piece of the bannister was broken and there were marks all over the carpet, flooring, walls and furniture. We complained and were told that the microwave "was never advertised or promised as fully operational" and even though there was no kettle we "can also boil water in a pot". They were very unhelpful in dealing with the disappointment we faced when we arrived at the property.

We were offered no compensation for this inconvenience. In addition to all of this, the company requires you to provide your card for a security deposit and conduct an inventory on checking in and checking out. The deposit amount was extortionate and the inventory process was really difficult to navigate. To add insult to injury, after checking out the hosts charged me £134 for "damage" 2 weeks later without notifying me or discussing it. When I queried it, they sent pictures of marks on the walls and countertops that existed prior to our stay. But when I complained about the marks at check-in, they said "some marks and minor wear and tear are normal and expected". When I sent photos that showed the marks existed before, they stopped responding to me. I went to booking.com which is how I booked their property. They didn't and still haven't responded to booking.com. A few weeks later they then charged my card twice more, took almost £300 and have not responded to me since when I called them out on this theft. They have not responded to booking.com either. They are slippery, slimy theives who should not be trusted by any means. They over-promise and under-deliver and I am now out of £400 with no contact to remedy this situation. Look elsewhere entirely. Protect yourself and your money and stay away from staymo.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

That’s a super nice flat

That’s a super nice flat! I stayed with my family for a few days. The flat and the facilities are very clean, new and modern. The beds and sofas are comfortable. The location is great. The flat it’s just less than 3 minutes away on foot. With the DLR you can go everywhere.
Highly recommended Joel’s/Staymo’s flat

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Special thanks to Staymo for managing…

Special thanks to Staymo for managing the property so efficiently and making the whole experience seamless. It’s always reassuring to know the home is looked after by such a reliable team.
I had a wonderful stay and truly enjoyed my time at the property. The apartment was exactly as described—clean, stylish, and very comfortable. Everything was thoughtfully prepared, and it felt welcoming from the moment I arrived.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Host was amazing

Host was amazing, happy to answer any questions we had and helped us out both before our stay and when we were there.
House was great, clean, had all the essentials that we needed and was very spacious for all 5 of us staying.
Great location next to shops, pubs, tube stations etc.
would definitely recommend and will definitely be back to stay in this property or book with this host again!

February 20, 2026
Unprompted review

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