St Barts Finance Reviews 

476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear guidance throughout the entire mortgage journey. Reviewers consistently highlight the prompt communication and reassuring support, making complex financial decisions feel straightforward and manageable. However, some people mentioned that the procedure occasionally experienced unexpected bumps in the road or took a bit longer than originally planned. Despite these occasional delays during the house buying process, consumers remain extremely satisfied with the overall service and professional dedication. Reviewers express great confidence in the advisors and would readily recommend their reliable assistance to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their exceptional helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process is managed... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

People report positive experiences with response time, highlighting that support teams are always quick to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Tom, April and Evie, without whom we would not have been able to purchase our new home. As first time landlords, Tom's expert advice to secure a Buy to Rent mortgage waa invaluab... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more


Company details

  1. Financial Consultant
  2. Building Society
  3. Financial Institution
  4. Insurance Broker
  5. Mortgage Broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

476 reviews

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5.0

All reviews

(476)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Tom explained the process clearly and professionally, making everything easy for us to understand. He kept in regular contact throughout and guided us through every step, including insurance, timelines, and mortgages. We really appreciated his support and would be very happy to recommend him.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent!

We were recommended St Barts Finance by a friend when we were looking for a 1st mortgage, we were put in touch with Tom who was absolutely fantastic through the whole process. He was so personable, knowledgeable and just brilliant at helping us through a daunting process of going through a mortgage application for the 1st time. He was always on the end of the phone, email or WhatsApp message whenever we needed and we would highly recommend St Barts Finance and in particular Tom.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very personable service

Very personable service, always there for you , just a phone call/ email away. Mine was a very specialist situation so was worried it might not happen but the team found the appropriate lender for me and the money came through! Thanks again :)

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Andrea…

We had a great experience with Andrea and Evie. They were both incredibly helpful, productive, and supportive throughout the whole process. Andrea took his time to clearly talk us through every step, making sure we understood everything and felt comfortable with the decisions we were making. Communication was excellent and both Andrea and Evie were always quick to respond to any questions we had. Their professionalism and efficiency made what could have been a stressful process feel smooth, straightforward & seamless. Highly recommended!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with St Barts Finance

My experience with St Barts Finance has been exceptional because of Rachel Lines. She has been extreamly helpful in not just setting up my mortgage for me but also helping me look for another property as my original had fallen through. She had also been keeping incontact weekly to help me with solicitors and estate agents. I will definitely be a repeat customer when the time comes.

March 5, 2026
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Rated 5 out of 5 stars

I honestly can’t thank Katie Hartley at…

I honestly can’t thank Katie Hartley at St Bart’s enough for all her hard-work, help and support throughout my first mortgage journey. As a first time solo buyer I was very nervous, scared even and had no idea what I was doing. In stepped Katie and helped me though every single step, Every time I had a question or became a little worried Katie would be at hand to guide me , explaining and making everything clear putting me at ease straight away. I am so grateful to Katie for her patience and professionalism but also for being so compassionate, knowing I was petrified and making what seemed like a labyrinth feel like a stroll in the park. I would highly recommend Katie Hartley and St Bart’s to anyone looking for help in any financial matter. Thank you Paul Clark

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

RE: Paul Edwards of St.Barts Finance

From the start, Paul Edwards was particularly pleasant and easy to deal with.
He was friendly and approachable yet professional in his manner.
Whilst we came across a few hiccoughs during the process of obtaining Equity release( none of which were anything to do with Paul,the main reason being the type of insulation we had in our loft!) he continued to give us sound advice and we were able to successfully complete, albeit that it took a bit longer than originally planned.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Happy clients for 10 years and counting

Since 2017 Richard W at St Barts has organised our original mortgage and taken us through 2 mortgage renewals on both our main property and Buy-to-Let investment.

Whenever I've tested the water to check other rates available, Richard's offering has always been among the most competitive. Richard is support by Darren who ensures nothing is held up and things move along efficiently.

Based on level of service and competitivness of rates I'd highly recommend working with Richard and the Team at St Bart's. We've been happy grateful customers for 10 years and we look forward to working with them for many more to come.

Jay, Charlotte & family

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

We have dealt with St Parts Finance on three occasions. Each time our applications were ably handled by Andrea Leoni who provided us with a first class service. All the transactions were conducted in a friendly and professional manner. Highly recommended.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Richard Took Care of It All – Smooth and Stress-Free Remortgage

We contacted Richard at St Barts Finance because our previous mortgage company unfortunately ceased trading, and they passed our details across as part of the same group network. Our fixed rate was ending this month, and having just started my own business added some complexity to the remortgage application.

Richard handled the entire process for us from start to finish. He dealt with all the paperwork, liaised directly with lenders, and kept us fully updated throughout. Even though we ended up staying with the same lender (due to my recent self-employment status making other options trickier), he made sure we secured the best possible terms available under the circumstances, and the switch was completely straightforward with no delays.

His expertise and proactive approach made what could have been a stressful time really smooth. The service was excellent overall, and I have no hesitation in recommending St Barts Finance and Richard in particular to anyone remortgaging, especially if you're self-employed or facing similar changes.

We'll definitely use them again when our next fixed term comes to an end.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I went to St Bart’s for a remortgage…

I went to St Bart’s for a remortgage and I was delighted with the service by Maria and Tracy they were always very helpful and quick to reply and everything went smoothly plus Maria managed to secure me a very competitive rate I will certainly use St Bart’s again for finance

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

Maria was amazing to work with—super knowledgeable, responsive, and made the whole mortgage process easy and stress-free. Tracy was also fantastic and always quick to help with anything I needed

February 6, 2026
Unprompted review
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