Steamery UK Reviews 352

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products, often highlighting their design, quality, and effectiveness in refreshing clothes and removing lint. Many people also found the ordering process straightforward and praised the promptness of delivery. However, a significant number of people were dissatisfied with customer service, reporting difficulties in contacting the company and receiving responses to their inquiries. Some customers also experienced issues with product quality, such as items arriving faulty, breaking down quickly, or not performing as expected, with specific mentions of flaking paint, weak steam function, and leaking.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers reported issues with products stopping... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality, sleek... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast shipping, excellent... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting non-existent or unresponsive... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 3 out of 5 stars

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more

Rated 5 out of 5 stars

I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more


Company details

  1. Electronics Wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
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1-star

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrific experience.

Horrific experience.
No one answers the customer care number.
Order left unfulfilled and not received.
Will be claiming the cost back from my card provider.
Absolute nightmare of a company.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

They sold me a product that doesn't work

They sold me a broken product! I purchased the STEAMUK-17937 in sand color and it doesn't work at all!! Its a waste of £80! Over the last 3 weeks i have emailed the support team 4x and no answer!!!! Terrible service! They only care about their influencers! Never again i'm purchasing from this "brand"

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Pilo fabric shaver

Pilo fabric shaver arrived in extremely damaged packaging. Inside the shaver head was cracked and not usable. Still waiting for a reply to my email advising of the damaged item.

November 3, 2025
Rated 5 out of 5 stars

Great device

Great device! Wish I’d got it sooner. Ironing is my least favourite chore and this is making it much easier.

October 5, 2025

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