Steamery UK Reviews 

362
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were somewhat happy with their experience overall. Local consumers frequently praise the sleek product design, beautiful color options, straightforward ordering processes, and exceptionally quick delivery times across all orders. Many enthusiastic buyers find the tools very effective at refreshing woollen garments, smoothing out tough creases effortlessly, and making everyday clothes look completely new again. Some reviewers were not happy with the customer support team, noting completely missing responses and extremely long waiting times for urgent inquiries. Other individuals also explicitly mentioned receiving faulty hardware that either leaked water during operation, arrived completely broken, or stopped working shortly after initial usage.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and performance. Many consumers praise the stylish... See more

Quality

Customers consistently note ambiguous experiences with quality regarding the items. While many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the prompt, fast, and... See more

Response time

Clients share negative opinions on response time, consistently highlighting frustration with extremely slow... See more

Customer service

People report negative experiences with customer service due to widespread communication delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... See more

Company replied

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 4 out of 5 stars

I have bought two products from this company. I was attracted to them by the product design. Their items are beautiful. However I have owned one of their steamers for just under 2 years now. I have... See more

Company replied


Company details

  1. Electronics Wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.5

Average

TrustScore 3.5 out of 5

362 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(362)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY WILL NOT SEND YOUR PRODUCT BUT THEY KEEP YOUR MONEY!!! You have been warned!!!!!

So I don’t know how many times I need to contact this company or write negative reviews they still have not refunded my money for a product I did not receive. Reading their other reviews this has happened to other customers too. Companies like this deserve NO customers. They make empty promises and platitudes. Just don’t waste your money - this company are a waste of time and customer service is terrible and nonexistent. I am receiving replies from a subsidiary of theirs saying I should contact the UK team but they are very busy??? Busy doing what???? Managing complaints maybe. I am furious as I have lost my patience and this all take times and energy!!! Just refund my money as I’m not going away until I get it!!!!

August 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Such a great product and company

Such a great product and company - I've ordered all of their detergents now and they do such a great job with a fraction of the liquid I might use from other brands. Also arrive on time and well-pacckaged to avoid spills

August 10, 2025
Rated 1 out of 5 stars

Steamery Cirrus X

I ordered the Steamery Cirrus X. Unfortunately, after trying it once, I discovered it leaks during use and completely soaked my shirt. I expected much better quality from this product. I’ve already reached out twice to request a return, but have yet to receive a response from customer service. Very disappointing experience.

August 5, 2025
Rated 1 out of 5 stars

Expensive mistake

The design is very stylish but the performance was not as expected. The water cylinder is too small (managed one linen shirt before it emptied) and you have to buy the larger one. I purchased the travel bag because I did not realise it came with a bag. The travel bag is black, the one it comes in is cream: do not waste your cash! The steamer is ok on thin fabrics but even then not perfect. Creases do not just fall out and the risk of burns is high when the glove is more of a fabric rest than a glove for a hand. I should have gone for an upright model with power. Disappointed and no way to return once it is used. Appreciate my iron so much more though:)

July 22, 2025
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Rated 2 out of 5 stars

Best looking, worst perfoming steamer

The Steamery steamer is the best looking but worst performing I've used.

I've been a stylist for many years so have used a good number of steamers. I bought The Steamery one (+ the clothes shaver) as the design was so beautiful.

It's just not worth it though - it just doesn't work properly as the steam seems to stop or is not enough to take creases out.

It's extremely annoying to use and I'll be purchasing another brand soon.

July 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Value for money

Order was delivered on time, wowed by the performance of my steamer circus 3 . Can't wait to try other products from the brand.

July 10, 2025
Rated 1 out of 5 stars

Faulty product and unresponsive customer service

My steamer is faulty with big issues from first use (such as leaking boiling water on your hand when in use). I’ve contacted Steamery customer service twice and reached out on social media and still had no reply from them

June 30, 2025
Unprompted review
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Rated 3 out of 5 stars

Style over substance

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.

The product itself is easy to use and certainly freshens the clothes, but the steam function is weak and it was hard work to remove all the creases.

July 6, 2025
Rated 2 out of 5 stars

Good Looking but let down by Poor Quality

I purchased a Steamery 2 after seeing it demonstrated at an event. It was pricey but looked good and worked effectively. After very moderate use the paint on the handle has flaked off, I got a replacement and the exact same thing happened. Its a great looking product, but with a very small water container and the issue of a flaking plastic handle it is not fit for purpose. Amazon are providing a full refund and I shall be replacing it with a less elegant but more practical alternative

June 16, 2025
Unprompted review

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