The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
Great reactivity from the team, shipping is super fast. I had to return an article and I received a response really fast and also my reimbursement. The bracelet is of great quality and exactly like it... See more
Company replied
We had some questions about the bracelet. They provided excellent assistance and were able to resolve the issue under warranty. The service and customer-friendliness deserve high praise and a solid 10... See more
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Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.4
Excellent
430 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged me for the product even though…
Charged me for the product even though I have never received it. Now they are ghosting me.
I am a repeat customer. Very disappointing.
Beware.
July 16, 2025
Reply from Steel & Barnett
Dear Brett,
Thank you for your message.
I want to assure you that I’ve received and replied to your previous emails. In my last message, I suggested resending the package and asked you to confirm whether the shipping address was correct, but unfortunately, I haven’t received a response from you since. It’s possible something went wrong in the communication.
Please know that it’s absolutely not my intention to ignore you — on the contrary, I’d really like to resolve this with you.
I’ll resend my last email shortly, so we can get this sorted out as soon as possible.
If you have any further questions or comments, please don't hesitate to contact us.
Joska - Happ Department
Just what i was looking for and great…
Just what i was looking for and great delivery time, really quick.
July 15, 2025
Reply from Steel & Barnett
Hello Mark,
Thank you for your great review! We're happy to hear you found exactly what you were looking for and that the delivery was so fast. Joska - Happy Department
Quality product and speedy shipping
July 14, 2025
Reply from Steel & Barnett
Hi Robert,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the quality of our product and the fast shipping.
Joska - Happy Department
The website was super helpful for…
The website was super helpful for choosing which styles to order and pairing multiple styles together. I gifted these to my husband for an anniversary gift and he was very pleased with them!
July 7, 2025
Reply from Steel & Barnett
Hey Kelly, So glad our website helped you choose and that your husband loved his gift!
Joska - Happy Department
Great product at affordable prices
Great product at affordable prices. I own several pieces that work well together.
June 25, 2025
Reply from Steel & Barnett
Thank you! We’re happy to hear you enjoy the pieces and how well they complement each other.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your kind words! We’re so glad you’re happy with the quality and service.
Joska - Happy Department
Great service!
Great service, received really promptly. Bought for my husband’s birthday & he absolutely loved them & hasn’t stopped wearing!
June 30, 2025
Reply from Steel & Barnett
Hi Emily,
So lovely to hear that your husband is so happy with his gift and enjoys wearing it so much! Thank you for your wonderful review.
Joska - Happy Department
Customer service was fantastic
Customer service was fantastic. The craftsmanship and quality of the bracelets was great. My grandson loved is guft.
June 16, 2025
Reply from Steel & Barnett
Bedankt voor je warme review!
Fantastisch om te horen dat je tevreden bent over onze service en kwaliteit en wat leuk dat je kleinzoon zo blij was met zijn cadeau.
Joska - Happy Department
always a great service
always a great service, value for money and if there is a product issue, it's solved asap. textbook company !!!
June 10, 2025
Reply from Steel & Barnett
Bedankt voor je mooie review! Geweldig om te lezen dat je zo tevreden bent over onze service en aanpak, dat motiveert ons enorm.
Joska - Happy Department
Reply from Steel & Barnett
Thanks for the great feedback! Glad you liked the fast shipping and the bracelet.
Joska - Happy Department
Bracelets Don't Disappoint
I can't believe how quickly these beautiful bracelets shipped overseas. My husband loves both of them. They look really high-end and lovely.
May 14, 2025
Reply from Steel & Barnett
Hello Amber, So great to hear! We're glad the bracelets arrived so quickly and that your husband loves them. Thank you for your lovely feedback!
Joska – Happy Department
Absolutely ❤️❤️❤️❤️❤️their jewelry
Absolutely ❤️❤️❤️❤️❤️their jewelry! I have purchased over 5 items, he gets so many compliments. Customer service, communication is A++
May 22, 2025
Reply from Steel & Barnett
Hi Robin,
What a wonderful review, thank you so much! 😊
We’re so happy to hear that you love our jewelry and that it’s getting so many compliments. And it’s great to know our service is appreciated too!
Joska – Happy Department
Reply from Steel & Barnett
Thank you for your kind words! We're happy to hear that you were so pleased with our service 😊
Joska – Happy Department
I had to return the first order because…
I had to return the first order because sizing didn’t fit and the company was very responsive.
May 12, 2025
Reply from Steel & Barnett
Hi Susan,
Thank you for your kind review!
Sorry to hear the size wasn’t right the first time, but we’re glad to hear you were happy with our quick service. We always do our best to make the return process as smooth as possible.
Joska – The Happy Department
High Quality Bracelets that will last forever
My husband and I got matching bracelets. I got a small but it was still just a bit too big so I twisted it, soaked it in water, and molded it so it would stay twisted and it looks really cool! The quality of the leather and clasp is high. They are well made. They are our BFF bracelets! (we're in our 60s)
May 12, 2025
Reply from Steel & Barnett
Hi Kelly,
What a wonderful review – thank you for sharing!
It’s so lovely to hear that you’re wearing matching bracelets. The fact that they’ve become your BFF bracelets truly makes our day, that’s exactly what we hope to create!
Joska – The Happy Department
DPD did not deliver my purchase on time.
DPD did not deliver my purchase and looked like the delivery update just stayed at one location. I mailed your service team and Joska Devoogt gave me excellent service with fast responses and always keeping me updated. She is a special person to have in your team. She makes the client feel that they not just a number but a relation to the company. Can you please tell her that I really appreciate all she has done. Helga Smith
May 6, 2025
Reply from Steel & Barnett
Hello Helga,
Thank you so much for your heartwarming words, Helga what a wonderful compliment! It was truly a pleasure to assist you during the frustrating delivery situation.
I’m incredibly happy to hear that you felt heard and supported, and that my help made a difference. Your feedback means a lot to me and to our entire team.
Joska – Happy Department
Reply from Steel & Barnett
Hi James,
Thank you for your review! We're glad to hear you find our products stylish and of great quality, that's exactly what we aim for!
Joska – Happy Department
Brilliant item
Recipient loved the gift. Very good quality well presented and speeded delivery. Would recommend thank you
April 3, 2025
Reply from Steel & Barnett
Hello Jocelyn,
Thank you so much for your kind feedback! We're thrilled to hear that the recipient loved the gift and that you were happy with the quality, presentation, and speedy delivery.
Joska - Happy Department
AVOID THIS COMPANY
I bought one of this companies bracelets in December 2024 it fell apart in 1 week - I contacted the company via email- no reply - typical I got it repaired locally - lasted 3 months something else gave out- they are cheaply made and poorly designed and as far as I can tell customer service is non existent.
Not the worst scam I have fallen for but beware these are toys not accessories for grown ups
After some back and forth with the company subsequent to my trust pilot review they offered me a 15% discount on an online purchase if I would change my review- I told them from the start I was not looking for compensation, I wrote to them looking for a solution to a problem at this point I would not wear their "accessories" if they paid me which I guess is what thy were trying to do. Feeling insulted I will now make it a point to tell everyone I can about their inferior product. Small pebbles can make large waves
December 14, 2024
Unprompted review
Reply from Steel & Barnett
Hello Phil,
Thank you for your review.
We’ve looked into your details, but based on the information available, we’re unfortunately unable to link your experience to any order or previous communication in our system.
Of course, you’re more than welcome to email us any relevant information or order details at service@steelandbarnett.com, so we can investigate further and find a suitable solution together.
We always do our very best to assist our customers and take every message seriously.
We would also like to strongly emphasize that we in no way engage in fraudulent practices, these are serious accusations. As you can see from our customer reviews on Trustpilot, we are actually valued for our service and reliability.
So I’d really love to receive an email from you.
Joska – Happy Department
In the meantime, I have already sent you an email today (April 22nd) and I’m looking forward to your response.
JD 24/4 :
We did indeed recently receive one email from you, expressing the intention to find a solution. We were certainly open to this and willing to work together towards a suitable resolution. Unfortunately, no further response followed, and instead we received this additional communication via a public review.
As with every story, there are always two sides. We acted in line with our values and were open to dialogue.
You’ve since drawn your own conclusion, a pity!
At Steel & Barnett, we know what we stand for: honest service, quality products, and respectful communication.
Great product with quick shipping and…
Great product with quick shipping and attentive customer service.
March 6, 2025
Reply from Steel & Barnett
Hi Kyle,
Thanks so much for your great review!
We're thrilled to hear you loved the product and had a smooth experience with our shipping and customer service.
Joska - The Happy Department 😊
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