The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
Great reactivity from the team, shipping is super fast. I had to return an article and I received a response really fast and also my reimbursement. The bracelet is of great quality and exactly like it... See more
Company replied
We had some questions about the bracelet. They provided excellent assistance and were able to resolve the issue under warranty. The service and customer-friendliness deserve high praise and a solid 10... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.4
Excellent
430 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible good service!
Ordered the wrong thing by mistake, but Joska from the client service was super quick to realise my mistake and fix it for me.
Truly a company that cares!
December 18, 2024
Unprompted review
Reply from Steel & Barnett
Thank you for your fantastic feedback! We’re glad I could assist you quickly and resolve your issue. Customer satisfaction is very important to us, and we appreciate that you had a positive experience. If you need any help in the future, we’re always here for you!
Joska - Happy Department 😊
Great quality, good price
Great quality, quick delivery, very happy with my purchase
November 25, 2024
Reply from Steel & Barnett
Bedankt voor je positieve feedback! We zijn blij om te horen dat je tevreden bent met de kwaliteit en de snelle levering. Veel plezier met je aankoop!
Joska - Happy Department 😊
worse experience haven't yet received…
worse experience haven't yet received refund whereas we had send the item back.....
November 15, 2024
Reply from Steel & Barnett
Hello Mohammed,
Thank you for your review! As you can see through your tracking link, the package has not yet arrived with us. As long as we haven't received the package, we are unfortunately unable to process the refund. It's a shame that you gave a 1-star rating for this, as there is unfortunately nothing we can do about it.
We hope to hear from you about your package soon!
YOU WILL BE CHARGED TWO RETURN FEES!
While the checkout process on their website was fine, my problems started when I tried to return the bracelet that I had purchased from them. I was charged TWO return fees: One when I took the item to the post office to return the item, and TWO when Steel & Barnett charged me a SECOND time fee for returning the item. After repeated, repeated emails, they were unrelenting in refunding me at least one return postage. BUYER BEWARE: You will be penalized for returning an item, forcing you to pay and be charged TWO return fees and they will be unrelenting in their stubbornness and illogical explanations to charge you twice.
November 7, 2024
Unprompted review
Reply from Steel & Barnett
Dear,
Thank you for taking the time to leave a review. We’re sorry to hear about your frustration regarding the return process and appreciate the opportunity to provide some clarification.
Our policy states that shipping costs are non-refundable, as these are used to cover the delivery of the package to the customer. Additionally, return shipping fees are the responsibility of the customer, as outlined in our terms and conditions. This means there may be two separate charges: the original shipping fee and the cost of returning the package., meaning you were not charged twice for your return.
We understand this may not always align with customer expectations, and we value your feedback as it helps us continue to improve our communication and service. Should you have any further questions or concerns, we encourage you to reach out to our customer support team.
Poor customer service
I have been trying to get a refund on a bracelet since I’ve sent it back after emails I have yet to hear back regarding the refund on my credit card.
November 6, 2024
Reply from Steel & Barnett
Hi Sandra,
I replied to your email on November 27 and November 12.
I think you might not be receiving my emails, or they may be going to your spam folder.
Could you please email me from a different email address? I will also send you another email. service@steelandbarnett.com
Thank you
Joska
Reply from Steel & Barnett
Thank you for your feedback! Glad you're satisfied.
Joska - Happy Department
A very goog quality bracelects
October 28, 2024
Reply from Steel & Barnett
Hi Michal,
Thank you for your positive feedback! Glad you're satisfied with the quality.
Joska - Happy Department
Steel & Barnett offers high-quality…
Steel & Barnett offers high-quality bracelets with fast shipping and beautiful designs. While I did experience a quality issue when a bracelet came apart after a couple of weeks, their customer service was quick and professional in resolving the problem. The leather and beaded bracelets are made with quality materials, and my husband enjoys wearing them. The products are reasonably priced, making Steel & Barnett a great choice for stylish accessories. Overall, a solid 4-star experience with room for some product durability improvements.
November 13, 2024
Unprompted review
Reply from Steel & Barnett
Thank you for your detailed and honest feedback! We're glad to hear you're happy with our designs, materials, and customer service. We appreciate your comment. Hopefully, your husband will enjoy his bracelets for a long time!
Joska - Happy Department
Without any Problems!
October 23, 2024
Reply from Steel & Barnett
Thank you for your feedback! Great to hear that everything went smoothly.
Joska - Happy Department
Hello
Hello, the bracelet was amazing I loved it so very much but unfortunately it got lost 2 days after I received it:(
October 22, 2024
Reply from Steel & Barnett
So sorry to hear this! Please contact us at service@steelandbarnett.com so we can see how we can assist you.
Joska - Happy Department
great product and quality
October 21, 2024
Reply from Steel & Barnett
Thank you for your positive feedback! Glad you're satisfied.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your feedback! We’re glad you’re happy with the products and appreciate your note about sizing. We’ll certainly keep this in mind.
Joska - Happy Department
I absolutely love the bracelet I…
I absolutely love the bracelet I purchased from Steel and Barnett. These days, when ordering something on-line, there’s often something about the product that can leave you a little disappointed. Not so with Steel and Barnett. Not only did I love the design of the item, but more importantly the quality of the material couldn’t have been better. I now have the confidence in the company, so that I look forward to buying more from Steel and Barnett in the future. Oh and by the way, the customer service is second to none. Thank you!
October 7, 2024
Reply from Steel & Barnett
Thank you for your wonderful review! We’re delighted that you’re so pleased with the design, quality, and our service. We look forward to serving you again in the future!
Joska - Happy Department
Poor customer service experience.
I would say the products are very nice but the customer service is not.
I sent two emails to their customer service that went unanswered. The first was to ask about shipping because it was taking awhile to get a tracking number for the order and I hadn’t heard anything. Instead of answering the email I sent they sent the tracking that same day which I guess is ok.
After receiving the bracelets I realized that one of the stone bracelets was too large and that they may have sent the wrong size. I ordered two stone bracelets one of which fit perfectly the other was part of a stack everything else in the stack fit well except the round, stone bracelet.
I emailed customer service to inform them that I had received a bracelet that was too large and I never heard back…again.
I must also write that I am a bit dissatisfied with the price I paid. These five bracelets cost me $187 with a first time buyer discount and I don’t feel that it was worth nearly $200.
Maybe this review will prompt them to finally answer my email.
October 1, 2024
Reply from Steel & Barnett
Hello Daniel,
Thank you for your feedback and for sharing your experience. We have responded to your emails on 3/10/2024 and 9/10/2024, but it seems our replies may not have reached you. Please check your spam or junk mail folder for our messages. We have also resent our response today, 5/11. We understand that both product quality and excellent customer service are important, and we appreciate your comments.
Joska - Happy Department
My Bracelet
Ordering, shipping and receiving of the bracelet was excellent. My bracelet unfortunately came completely apart after 2 weeks of daily wear and following the care instructions and had to be discarded.
October 15, 2024
Reply from Steel & Barnett
Thank you for your review! Sorry to hear that your bracelet fell apart. Please contact our customer service so we can help resolve this for you. We're happy to assist!
Joska - Happy Department
The Bracelet seemed to be cheap and was…
The Bracelet seemed to be cheap and was not up to standards.
August 29, 2024
Reply from Steel & Barnett
Hi, Thank you for your feedback. We're sorry to hear that the bracelet did not meet your expectations. We always strive for the highest quality and will take your comments into account to improve our products.
Joska - Happy Department
Reply from Steel & Barnett
Hello Matthew,
Bedankt voor je mooie review. :-)
We are glad that you like the product.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your great review!
Joska - Happy Department
Great job
The items arrived without any problems or delays. And, I love my new bracelet!
August 13, 2024
Reply from Steel & Barnett
Thanks for the great review!
Enjoy!
Joska - Happy Department
Handsome men's jewelry
Handsome men's jewelry, excellent service during and after the sale. Love this jewelry! Definitely will be purchasing more!
August 5, 2024
Reply from Steel & Barnett
Hi Joseph,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with our items and service. We’re glad that you love the pieces, and we look forward to welcoming you again as a customer in the future.
Joska - Happy Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.