We had a very good experience working with Steelo on our Oxford project. They were professional throughout, completed the fabrication and installation on time, and delivered everything as agreed.Ther... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kate and the entire Steelo team are fantastic. They’re super helpful, extremely professional, and always happy to assist—even when I leave things until the last minute. Somehow, they always pull it ou... See more
Company replied
We had a great experience with Steelo. The entire team was very professional, friendly, and clearly experienced. Our access was tricky, we had to go through a window, but the crew was extremely carefu... See more
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Steelo is the BEST company for traders to use they are very responsive and reliable,really professional and on Time as always all those years i haven’t had any problems even if there are I’m sure t... See more
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Company details
About Steelo
Information provided by various external sources
Steelo`s young and ambitious team are constantly on the lookout for innovative systems and enjoy integrating new technology and processes into the steel fabrication industry. We strive to provide best quality steelwork accurately fabricated to our...
Steelo was formerly known as Polsteel
Contact info
Fairway Close, TW4 6BU, Hounslow, United Kingdom
- 02085698144
- marketing@steelo.co.uk
- steelo.co.uk
4.9
Excellent
938 reviews
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excellent service from start to finish
October 15, 2025
Reply from Steelo
Thank you! We're so pleased to hear you were happy with our service.
Reply from Steelo
Thanks for your review! We’re glad you found the process simple and the delivery well organised. Always happy to help!
Good service as always
Good service as always. Delivery on time. Driver very helpful, good customer service and technical support.
September 11, 2025
Reply from Steelo
Thank you very much for your kind words! Glad to hear that everything went smoothly and that our driver was able to assist. We really appreciate your feedback.
Gabriela always very professional and…
Gabriela always very professional and very helpful
September 10, 2025
Reply from Steelo
Thank you for your kind words! We’re delighted to hear Gabriela was able to help and provided such a professional service.
Great service
Using Steelo for all our steel involved works. Great communication, service and prices.
September 16, 2025
Reply from Steelo
Thank you for your trust and loyalty! We’re really pleased to hear you’re happy with us! We hope to see you again soon!
Great work.
From the scratch to delivery on the site communication and profesional service was excellent. Top quality materials prepared and manufactured. Really appreciate with the service provided by Steelo! Highly recommended!
September 14, 2025
Reply from Steelo
Thank you so much for the wonderful feedback! We’re thrilled to hear you’re happy with the quality and service!
Tomasz Prokorym
Katarzyna is a very good employee who has helped me many times
September 20, 2025
Unprompted review
Reply from Steelo
Thank you for your feedback! We’re delighted to hear Katarzyna has been so helpful — we’ll be sure to share your kind words with her.
I always use Steelo
I always use Steelo. Great service from the quote till the delivery. Profesional people.
Special thanks to Kate, which always have good advice.
Definitely will order again.
May 15, 2025
Unprompted review
Reply from Steelo
Thank you for trusting Steelo! We're glad to hear your experience was smooth. We’ll share your praise with Kate. If you need assistance on your next project, just let us know. We look forward to working with you again!
Reply from Steelo
Thank you! We really appreciate your kind words and look forward to working with you again.
Absolutely the best service ever
Absolutely the best service ever ; so so impressed from quotation through to ordering to acknowledgement to delivery everything was absolutely perfect.
Definitely not going anywhere else from my steel fabrication requirements.
August 27, 2025
Reply from Steelo
Thank you so much for your wonderful feedback! We’re delighted to hear everything went smoothly from start to finish. We look forward to supporting all your future steel fabrication needs.
Reply from Steelo
We're glad communication was clear and everything arrived on time. We look forward to working with you again.
Reply from Steelo
Thank you! We really appreciate your kind words and look forward to working with you again.
Reply from Steelo
We're glad communication was clear and everything arrived on time. Your satisfaction is important to us, and we look forward to working with you again.
Kate you are a legend
July 13, 2025
Reply from Steelo
Thank you! I’ll be sure to pass that on to Kate – she’ll be thrilled to hear it. We really appreciate your feedback and look forward to working with you again soon!
Total professional company steel is A+
Total professional company steel is A+
Super fast delivery have used before
Very happy
July 8, 2025
Reply from Steelo
Thank you for your kind words and trust in Steelo! We’re glad you’re happy with our service and delivery speed. We look forward to supporting your future projects!
I decided to employ Steelo for my job…
I decided to employ Steelo for my job in Twickenham and asked them to measure first .
I later discovered they sent a welder to measure for my steels after charging an extra £360 for this service . He didn’t really have the right tools to measure with . Surprise ! The largest steel was delivered the incorrect size and needed to be made again holding up the job .
The staff helped themselves to my garden wooden sleepers to support their genie lift and did lack basic tools . The upright columns were badly fitted and one was protruding 2/3 cm in front of the other 2 columns . One far column was fitted twisted . On the first day the staff told us we should continue to concrete the posts in however a few days later the welder Pawel did admit to me that his level needed to be thrown away as it wasn’t good enough for the job and yes mistakes had definitely been made !
I was returned £750 after I complained however I was then asked on the final delivery to pay £899 to complete payment for my final 2 loft columns so I’m not sure why the original price increased by £150! Especially after everything I went through along the way .
I had paid a large sum for fitting and measuring and in the end my loft company actually fitted the ridge beam so I was expecting to pay less not more 🤔. All in all I found this company to have some poor customer support and one employee Tomasz actually hung up the phone on us . Not very professional at all . We are considering suing Steelo for all the extra work their mistakes actually cost us as we had to work around steels that were not properly in line or level which we really did not expect for a job totalling approx £6500.
July 10, 2025
Reply from Steelo
Dear Susanne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you were left feeling disappointed, and we appreciate the opportunity to respond and provide some important context.
Following your agreement to proceed with our proposal, a site survey was arranged. As the site was not fully prepared at that stage, we organised a second visit at no additional cost to ensure everything was measured correctly. Once confirmed, fabrication and delivery were arranged as scheduled. While one beam was unfortunately manufactured at an incorrect length, this was acknowledged immediately and replaced promptly at our expense.
During the installation, we encountered challenges on-site due to overlapping building works, which took place without prior coordination. This limited our team’s access and ability to complete some elements as intended. Nevertheless, we carried out a number of additional tasks beyond our agreed scope — including timber trimming and remedial adjustments — in a sincere effort to keep the project moving forward.
A goodwill refund was issued for the few items that could not be delivered under the circumstances. When further materials were later requested, a new quotation was prepared and fulfilled upon your confirmation.
For the sake of transparency, we would also like to clarify that no charges were made for the multiple additional site visits, amended drawings, or repeat deliveries. Furthermore, we understand there was a suggestion that a member of our team ended a call abruptly — however, we can confirm that he had simply realised you were already engaged in conversation with our Managing Director at the time.
As with all construction projects, we kindly advise all clients to familiarise themselves with our Terms & Conditions, which set out responsibilities clearly and help avoid any misunderstandings.
We genuinely value your business and regret that your experience fell short of expectations. Should you wish to discuss matters further, we remain entirely open to a constructive and courteous conversation.
Warm regards,
Steelo Ltd.
Great experience
We used Steelo for the first time and had a great experience. Quick quote, competitive prices, precise production, accurate lead time and friendly delivery. I could not ask for more. Thank you Gabriela. Would highly recommend Steelo.
July 14, 2025
Unprompted review
Reply from Steelo
Thank you for your kind words! We’re so glad your first experience with Steelo was positive. Gabriela and the team appreciate your feedback and look forward to collaborating on future projects!
Quick delivery and competitively priced.
June 29, 2025
Reply from Steelo
Thanks for your feedback! We’re happy you found our delivery to be quick and our pricing competitive. Looking forward to working with you again!
I'm happy to have business with Steelo
I'm happy to have business with Steelo. Starting with friendly staff member Monika , wery good price, production team accurate and prosize work (easy put together everythingis maching), delivery guy was friendly and loaded all beams with the crane straight on roof level which is much easier to work later.
Gintautas
June 24, 2025
Reply from Steelo
Thanks so much, Gintautas! We’re thrilled you’re happy with our service, team, and delivery. It was a pleasure working with you, and we're looking forward to hearing from you again!
quickly and on time😃👍
June 17, 2025
Reply from Steelo
Thank you for your feedback! We look forward to seeing you again soon!
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