Stella SmithReviews 

21
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Same result as everyone on here - tracked delivery taken, no shoes arrived… I have however successfully disputed through my bank and got my money back! Also given the address of the fake company, whic... See more

Rated 1 out of 5 stars

Used the company via Instagram and paid extra for international tracking..over 3 weeks and 5 unanswered e-mails later enquiring when I could expect the item to be shipped ...nothing. They seem to hav... See more

Rated 1 out of 5 stars

Used the company via Facebook and paid extra for international tracking.. which is also a scam in itself as you tick a box if you want international tracking which i never ticked but it was automatica... See more

Rated 1 out of 5 stars

I actually rate them 0. As with other reviews I was charged for tracking although I didn't opt for it. 6 emails left unanswered and item still not received 6 weeks later. Would be grateful to hear if... See more

1.6

Bad

TrustScore 1.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(21)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusted

I ordered a coat in April 2021....sent many many emails....no reply...I even paid for fast delivery which I said I didn't want...but they took it anyway...no stars from me...please don't order from this site!!!!!!!!

January 13, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

Scam
Ordered on the 20th April still no shoes.
Money came out my account straight away bit no goods.
I have emailed loads with no response.

July 29, 2021
Unprompted review
Rated 1 out of 5 stars

Scam, scam, scam!!!!

Same result as everyone on here - tracked delivery taken, no shoes arrived… I have however successfully disputed through my bank and got my money back! Also given the address of the fake company, which is a postal drop off place in Santa Fe! Go through your bank, explain it all, show them proof and hopefully they’ll reclaim the money for you. Glad Facebook have removed the scammy twits - let’s hope everywhere else does too and they get caught and charged!

July 19, 2021
Unprompted review
Rated 1 out of 5 stars

No money and no shoes

I have just found and read all the dreadful reviews about Stella Smith Shoes, and withdraw the one star. My story is exactly the same as everyone else. Ordered a pair of pretty shoes $29.99 with "free tracking". Paid on cc'd. Get an email confirming my order, then a second email straight away taking another $19.99 for "International Tracking" unauthorised by me. Immediately I emailed them to cancel the tracking charge and to refund the $19.99. You all know the rest ..... I've emailed loads of times, no response, no refund, NO SHOES! By the time you realise you've been scammed it's too late. I bet the scum are basking in the Caribbean on all our money 💰😡

July 16, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

Scam. I agree with previous reviews. I also paid for shoes and tracked delivery in April and still waiting for them. My email has not been responded to. Do not buy from this company.

July 5, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not order from this site!

I ordered shoes on 19th April paid by credit card and paid for tracked delivery - $50 dollars in total.

I have emailed via the contact form on the website and the gmail address which I got a bounce back.

Absolutely shocking taking peoples money, the site should be shut down!

June 1, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered from them on April 11th

Ordered from them on April 11th . They took my money plus 20 euros extra for tracked delivery. Have emailed them numerous times as to why I have not heard anything about my goods. No response.
Scam artists.
Do not order from them

May 23, 2021
Unprompted review
Rated 1 out of 5 stars

This company (!!!) has taken my money…

This company (!!!) has taken my money along with hundreds of others and disappeared off the face of the earth. (I WISH) Please please don't fall for the professional looking web site. Its all part of their trap. They WILL take your money but they WONT send you the goods and they WONT reply to your emails. I only wish I could meet them face to face.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

Stella Smith Shoes - SCAM COMPANY!

I ordered via FB on 14th April 2021.
As other people have noted, I was charged for international tracked delivery, even though I had not ticked the box. I e-mailed immediately about this, but there was no response.
I have since emailed as I have never received the shoes, but get absolutely no response.
I can no longer find them on FB, either, so assume that they've been removed from there. Wish I'd paid by PayPal - this company is a scam. AVOID! AVOID! AVOID!

May 20, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

I actually rate them 0

I actually rate them 0. As with other reviews I was charged for tracking although I didn't opt for it. 6 emails left unanswered and item still not received 6 weeks later. Would be grateful to hear if anyone has succeeded in recovery cost of purchase?

May 19, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Do not use. I too was charged extra for tracked package, untraceable. Do not answer emails. Will try and get money back.

May 17, 2021
Unprompted review
Rated 1 out of 5 stars

Scam, scam, scam!!!

Used the company via Facebook and paid extra for international tracking.. which is also a scam in itself as you tick a box if you want international tracking which i never ticked but it was automatically added, over 3 weeks and 3 unanswered e-mails later enquiring when I could expect the item to be shipped ...nothing. They seem to have several different e-mails for contact. Avoid!!! Absolutely raging 😡

May 17, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look