stellantis.com Reviews 1,296

Absolutely shocking experience with Fiat customer service. I have never dealt with such a cold, dismissive, and utterly useless support team in my life. There was zero empathy, zero accountability, and absolutely no interest in helping. Every interaction felt like they just wanted to get rid of me as quickly as possible.

Instead of listening or showing even basic human understanding, they treated my concerns like they meant nothing. The attitude was arrogant, uncaring, and completely unprofessional. For a company of this size, the level of customer service is honestly embarrassing. I spoke to Mariam from Georgia who was just so unhelpful and uncaring and had zero empathy and spoke with the same tone of voice and kept repeating herself which was so disrespectful and condescending.
Fiat clearly cares more about avoiding responsibility than looking after customers once they’ve taken your money. I would not recommend this company to anyone after the way I was treated. Disgraceful service from start to finish.
I swear that this is the last time I ever purchase a vehicle that has anything to do with this company.

Handed my car back after 4 years and what an absolute nightmare, had to arrange for the car to be inspected by Manheim (that's another story for another day pfft) 2 inspections later and the car was finally ready for collection, the damage amount was extortionate to say the least but I challenged that and Stellantis reduced the cost even though I received numerous letters and messages to my personal stellantis online account. The car was finally collected towards the end of Feb 2026, since then I received an email confirming my end of contract and a certificate early March to confirm this and nothing at all since then. May 8th 2026, 2 letters arrived informing me that Stellantis litigation team were in the process of taking me to court unless I paid them just under £300 for an insurance that was included in the initial purchasing contact that I signed, apparently had I have not agreed to this insurance then the PCP purchase would have failed to have gone ahead - I have received no correspondence whatsoever from Stellantis in regards to this outstanding balance, nothing at all has been added to my online account and on checking my credit records there is no outstanding balance in regards to Stellantis of the insurance fee! None of the statements over the 4 years have ever reflected the insurance amount either and I'm left wondering if any other customers have experienced the same shambolic customer service as myself? I can honestly say that I have never ever dealt with such an inept company in Stellantis, I myself have worked within a large establishment and can openly say that had I treated customers the way I have been treated b y them I would have been hauled over the coals and investigated, Never will I ever give my custom to such a circus show.
If I were able to give zero stars "I would have".

Bought a practically new van with 14 miles. Spent £15500 on it to ensure I didn’t run into problems like with my past transit customs (wet belt = catastrophic engine failure obviously)
Drove off in my new berlingo only to discover 4000 miles later that the urea injector has sprayed adblue and crystallised all over my engine components. Was offered a service in 3 months, so I made a fuss and they said they’d see it at their own dealership service department. APPALLING COMMUNICATION. NO CARE FROM THEIR SIDE. STILL HERE TWO WEEKS LATER HAVING NOT BEEN ABLE TO WORK (I’m self employed) and they claim to be waiting for a part - not good enough. Livid isn’t the word. Terrible terrible company. The only person from the company to get back to me is the mechanic and it’s not exactly his fault so now I’m just waiting for my business to collapse and I assume stellantis will take no responsibility in this.
I’ve demanded a refund but so far have been very casually rejected (I’m sure they’re used to it)

Interesting timing: my previous comment about my ongoing case reached 1,600+ views before being deleted.

So here is the irony:

• 14 Days Left until Stellantis’ Global Investor Day — where customer focus and brand values will be highlighted.

• 14 Days Left for me to continue a legal battle after my vehicle spent around 9 months in authorized service centers.

I was recently informed the infotainment issues are still unresolved, yet I am still expected to accept the vehicle back.

Comments may be deleted, but court records, technical reports, and documented timelines remain.

Is this the message Stellantis wants investors to hear on May 21st?

WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. Do not buy a Ram if you expect to be treated like a valued customer

RAM CARES A MAN NAMES AKASH EXTENSION 5141446 SAID HE WOULD HELP WITH PARTS AND A GOODWILL GIFT ALL IN EMAIL. IN THE END RAM CARES DID NOTHING WISH THEY NEVER GOT INVOLVED AFTER FALSE PROMISES THIS BRAND CAN LOSE OUT ALL THEY WANT 3 MISDIAGNOSSIS FROM CJDR DEALERS $10,OOO DOLLARS LATER 20 PERCENT VALUE OF THE TRUCK SENT ALL INVOICES CANT EVEN SEND ME AN OIL CHANGE WHEN THEY DID WRONG. TOOK 5 MONTHS TO FIGURE OUT MY AC COMPRESSOR PUSHES THE FAN BELT OFF. I WAS LOYAL TO THE BRAND I HAD HELP FROM GM THEY PAID 20 PERCENT FOR A SIMILAR CASE. WHEN THINGS ARE BAD FOR YOUR COMPANY JUST MAKE IT WORSE AND LIE TO ME PROMISE PARTS AND HELP NEVER CAME HELP CAME THROUGH GM WITH M,UCH LESS TIME AND PAYMENTS. STAY AWAY THEY ARE A FOREIGN COMPANY ONLY CARE ABOUT THEIR MONEY NOT THE CUSTOMER AND WHAT WE SAY OR BUY AGAIN STAY AWAY CASE # 95611592

Worst customer service ever. Unbelievably unprofessional for such a ''big'' corporation. No wonder they are going bankrupt.

New car dropped off on a Monday, diagnosed on Wednesday, ordered parts Thursday. It Monday again and they have not even moved my car. I’m paying out of pocket for rental there are no loaners. Never again. Get a Honda a Toyota anything but jeep. Maybe it’s the dealers, no it’s the warranty. What’s worst is I can’t even understand the reps on the other end. I’m trading in for Honda. Better car anyway

In pursuing a problem with engine, Stellantis insisted on charging me for a new battery which proved to be unrelated to the issue. In fact it was a misinterpretation of 'electrical fault' related to the Adblue system, but they were unprepared to put a temporary battery on so the diagnostic system could reveal the correct problem. Instead I was charged more twice the going rate for a battery to be installed. In any case, 18 months later the battery was independently tested and found to be 'poor, 65% and requiring replacement' but i was told they would not replace the battery because 1. Either the alternator was faulty or 2. I had failed to drive the car often enough and 3 The warranty was only 1 year anyway (which is 3 years less than any battery I could buy myself).

I took my Town and Country van, which had a lifetime warranty, to the dealership after a single momentary limp mode episode that turned on the check engine light. The dealership led me to believe that my transmission was in imminent danger of failure. Then they submitted a $12k warranty estimate to Stellantis that included issues I had not asked about. Stellantis immediately cancelled the warranty because the van was only KBB-valued at $8k. Eight months later, my transmission is still going strong and the oil leak they wanted $3k to fix was repaired by a local shop for less than $1k. So the dealership basically just flat-out lied about the necessary repairs and I no longer have a warranty. I told Stellantis the repairs were unnecessary but they stated that the warranty had already been canceled and there was no possibility of reinstatement. They sent the payoff check to the dealership who held it for several months before forwarding it to me. I expect the dealership got a nice bonus for that stunt.

Megan gave very good customer care when I called to resolve some end of contract charges. She was efficient and helpful, thank you.

Bought a 2022 Jeep Compass brand new in August 2022 had issues after issues been back to Mildura Motor Holdings 37 times. Sunroof rattling so bad car is undrivable the solution take door panels off and fill it with foam hell while we are there lets put foam in suroof aswell 😡 jeep tech came from Stellantis the car malfunctioned when he was in it claimed just needed a software update he stated he would do a report 2 weeks on still no report and car still a piece of shit even after the software update was completed that day called Jeep Customer Care 16 times only to be hung up on or told my case manager will call me back no call back yet. Car needs a new Instrument panel Cluster as the dash goes completely blank it has been 4 years and still nothing has been done car has been off the road for over 1.5years and i am still paying for it $60,000 down the drain. Stellantis claimed a few weeks ago i have not given them energy time and i have refused repairs… umm the 37 times it has gone back is me refusing repairs apparently.

I wish I could give zero stars. For two months, I reached out for help, and despite their constant promises to assist, they completely ignored me. After I was patient for weeks, they started harassing me with repeated calls and late-night voicemails, rushing me to return the truck—after I specifically asked for help. Meanwhile, my credit has been damaged for two months because they failed to do their job. To make matters worse, they stole the tag I paid for, and I still have the keys, which I will not be returning. Instead of acting professionally, they came in the middle of the night and took the truck. This is the worst service I have ever encountered—do not trust them.

By far the worst customer service I have ever encountered. Trying to pay a lease ending final bill and have been sent from one automated system to another for over 45 minutes regardless the million times I asked to speak to a human. I will never use this company again.

The 2025 ram is complete junk. Been broken down a few times and stranded . they can’t get it figured out. I will never buy another Ram again.

Going through a horrendous nightmare trying to get my Peugeot fixed by this company. Truly awful.

Went to pick a part up. Stood at the reception and got ignored for 20 minutes.
Thought i was qearing my invisibility cloak then remembered i stop wearing that when i was three years old.
Absolute joke of a company

My RAM was recalled (unable to drive it). I was told it would be in for less than a week if I made the appointment, which I did. After the first week, I was in discussions with the local dealer for rental reimbursement which they said they were handling and even called 3-4 times to let me know it was being handled. The part tools 3 weeks to gets. Once it arrived, it was defective and need to be reordered. When I picked it up 5 weeks later, I was told I needed to call Stellantis directly for reimbursement. When I did, I was told that since I didn’t call them directly PRIOR to the recall being completed, I would receive zero compensation. This seems to be a scam and I would caution anyone not to buy RAM and if you do, hope nothing happens to it. Would give 0 stars.

I have both a new Dodge and a Jeep product still under factory warranty and our personal experience with multiple dealerships show how horrible Stellantis is for honoring warranty items. We never would have purchased a Stellantis product if we knew what terrible customer service and support they had. I've had to come out of pocket for repairs on vehicles less than 1-year-old because of them and because it wasn't worth going to a lawyer and fighting them even with the backing of the Magnuson Moss Act. They have lawyers on retainer and they treat people that way.

Utterly shocking. I have a PCP with Vauxhall. My new car was due at the end of January. It is now April and the car hs still not arrived. My PCP for my current car was up on 5th March and Stellantis automatically tried taking the balloon payment, which my bank declined. I phoned Stellantis daily asking if they could please extend my contract by 1 month until my car arrived. I repeat, DAILY. Literally rang them for a min of 20 minutes each day to try and get my contract renewed and nobody ever knew what was going on. I had to explain myself every time and go through the call menu every time. My credit score plummeted due to the 'overdue payment'. I finally resolved it on 24th march....after daily calls over 3 weeks. I was able to get an extension which covered my car until 5th April. Not even 2 weeks rest and guess what? New Car still hasn't arrived. Tried calling 3 times today to extend my contract and nobody could help me. Once again I expressed my concern about my credit score going down further. The response? "Well ignore any letters if you are going to pay it, and your score will go up again in time"....
The amount of time and money spent trying to give this company money is astonishing. So very disappointed, I was a Vauxhall customer for 10 years but I have vowed never again.