CEL Reviews 1,841

This is an honest review from someone who used a full range of these products consistently for 2 years.
I bought a significant amount of products from this range and it lasted me for a full 2 years, with almost daily use (that’s how much I bought) cost me nearly £400 with various package deals.
Anyway, I was hopeful that with having a constant supply I would see a difference in my hair….. No! No change at all. No thickness, no fullness, no improvement whatsoever. I bought it from the cell website so know for sure it was genuine products. I used consistently so I know it wasn’t a problem with not being used as it should. I also used the shampoo, conditioner, hair mask and microstem hair stimulator formula.
After such a commitment and investment, and for such a prolonged period of time I am more than disappointment. This has been a total let down and a huge waste of money. I certainly would not recommend and that is my honest review unfortunately.

I have been using the shampoo and conditioner for a couple of years now and love it. The reason for my 2 stars only rating is that it’s impossible to buy shampoo or conditioner separately. I use more shampoo than I do conditioner so do not always need to buy both. Due to this issue I have been forced into changing to another product.

I have been trying to order for over a month and every time i add to cart it says "there was a problem adding this to the cart". i have tried different browsers and even different houses with no avail. So i thought id emeail them however i got a failure notice using there given contact email on thier website and also thier support email address but both have failed. Can anyone please say if this company has gone bust or something?

I have been trying to re-order the hair mask and shampoo online, and your website keeps saying page not available?
Please HELP!!!

I’ve been a Cel user for 4 years now. But this last order was full of errors. I couldn’t use the website to order, the products I wanted didn’t arrive the first time, it was items I didn’t order. It was remedied by customer service but the Repair and Restore shampoo and conditioner I have loved now has a very unpleasant fragrance of old perfume and its watered down. I am not happy with the conditioner either, it dries my hair instead of making it silky as the old ones did. I don’t think I will continue using Cel.

I love the product. Works so well on thickening my hair

Hi,
we have place order on 20 February but hasn't received I will provide all the information what is the reason I think 🤔 we scammed.


This Massage Recived From Your Company.

" hi Khan, good day
Order Number
20649184
as per checked, we just finished the labelling last Friday
at the moment, we do not have the box details yet
when available, a notification email will be sent to you with the details
thank you.

My husband is your avid fan and is a real life success of your products. He has influenced a lot of people to use your products. Unfortunately, he is having problems ordering from your website. Is there a problem with your website? He just ordered from Amazon, instead.

Hope to hear from you soon.
Rowena

Dear Cel Brand,

I hope this email finds you well. I am writing to you with great concern regarding a recent transaction with your company, specifically with Max Agombar, the Ecommerce Director. Unfortunately, we find ourselves in a distressing situation where we suspect fraudulent activity and a severe lack of response from your end.

Approximately four months ago, we placed an order with your company for products worth $6000. We proceeded to make an advance payment of $4000, trusting that our order would be fulfilled promptly. However, to our dismay, we have not received any updates or communication regarding the status of our order, nor have we received the products we paid for.

Numerous attempts to contact Mr. Max Agombar and your company's customer service department have proven futile. Our concerns have been met with silence, which has left us feeling frustrated and betrayed as your customers. It is regrettable that we have been forced to resort to this email as a last attempt to address the issue before pursuing further actions.

We must insist on immediate resolution and shipment of our order. Failure to comply with this request within a reasonable timeframe will leave us with no choice but to report this incident to the appropriate authorities and seek legal remedies to protect our rights as consumers. Additionally, we will not hesitate to share our unfortunate experience publicly, which may have detrimental consequences for your brand's reputation.

We sincerely hope that this matter can be resolved swiftly and amicably. We believe in the value and quality of your brand, and it is disheartening to find ourselves in such a predicament. As a loyal customer, we trust that you will take this matter seriously and ensure that appropriate actions are taken against Mr. Max Agombar if necessary.

We kindly request an immediate response to this email, providing us with a clear explanation of the situation and a resolution plan. Your prompt attention to this matter is greatly appreciated.

Thank you for your cooperation, and we look forward to a swift resolution.

Yours sincerely,

I have been increasingly despairing about the state of my hair. Every day it seemed to be thinner and more fragile looking and my scalp dry and flaking. I have gone through so many different shampoos and saw this advertised in a free magazine at my local chemist.
After one wash and condition, and a spray of the serum, my hair and scalp look healthy and my hair looks strong.
I will continue as I now have faith in the products (and the cruelty free formula) and I actually believe that my hair can recover.

Have been using the micro stem shampoo and conditioner love the product but hate the new packaging. Aluminum bottles and neither of the pumps work. A lot of people wear glasses but not in the shower. The bottles need to have something different. Can’t tell what’s shampoo or conditioner without glasses.

I made a bulk purchase from Cel brand on 15 Feb,2023 and haven't receive my inventory yet. One of their sale person Patrishia is saying that my order has been shipped other team is saying we will process your order after payment confirmation. I request if any responsible cel brand team member is reading this comment then please reply to my emails and resolve this matter ASAP.

Their management is very poor and they don't deliver on time.

Left review on Mar18,2023 about my order placed on Feb11,2023 which hasn't been delivered yet.
They just replied back that they have provided solution in mail but no.
In mail they said mail to wholesale team
I have already mailed on Mar18,2023 but Cel Wholesale team didn't even bothered to reply back.

I was asked to take a survey which I did and next just continued to Trustpilot. So surprised to continue to see negative comments about customer service. I love Cel products and have had a few issues with my orders over the last couple years but customer service has been wonderful! Expedient, professional and very accommodating which is why I continue to order Cel products!

Lou Ann Pinkner

One thing I have to tell you I really do enjoy the product……. But these people do not want to do business properly they are still in virus mode they will not answer a telephone and now I need to postpone my November order and the email that I have for them does not work leaving me with no alternative but to leave a message stating I am very much not pleased with the way you people do business !!

I buy cell shampoo for my husband who loves the product. But after receiving an “your order is confirmed” cel Australia. On 12.10.22. Have not heard or received anything. It’s not the first time that this has happened either.

I had an issue with Cel and applying a discount code to my order. I received a quick reply and after a couple of missteps the product was shipped and credit was applied to my card. I'm delighted with the product and the service. Thanks, Marcia!