For problem-solving look elsewhere
The engineer who attended our property confidently diagnosed a significant water leak as “pipe condensation.” Fascinating, because in all my years, I’ve never seen condensation cascade through a concrete ceiling and flood a room. Perhaps this was a ground-breaking scientific discovery.
What was very clear, however, was the enthusiasm for charging the call-out fee, unfortunately not matched by any genuine effort to investigate or resolve the issue. If you’re looking for problem-solving, look elsewhere. If you’re looking for creative explanations and an invoice, they’re very efficient.
Reply from Stem Maintenance Ltd
Thanks for your feedback. We are quite surprised to read this review, condensation in underground plant rooms and bike stores is very common—especially in climates with cool winters, wet weather, or high humidity. Dripping ceilings or pipes is also a common sign of condensation within these types of rooms. Our engineers attended and reported back that this is what they’ve found - if there is any other report to the contrary of this, then we’d love to review this and I’d even be willing to look into refunding you the cost of the invoice if our opinion was not correct. This 1-star review is the first contact we have had from yourself, so it’s disappointing you wouldn’t try and discuss our findings with us directly to address these points.