Stena Line Danmark Reviews 

I think that the booking process, boarding, etc. work well.

However, your Stena Burger is not worth the money. Neither in terms of the recipe it is based on nor the product itself. You simply cannot justify charging SEK 175 for a burger consisting of a bun, two very dry patties, two slices of cheese that had not melted, and a sprinkling of fried onions that were soft. On top of that, it was seasoned so badly that I was left with such an unpleasant taste in my mouth that I had to buy chewing gum to get rid of it.

I find it difficult to imagine that the recipe was developed by a chef or that its preparation has been under the supervision of a head chef, which is something one should reasonably expect at that price.

While ordering and paying for the burger, I also noticed dozens of small flies on and around the chocolate croissants displayed on the counter. I naturally brought this to the attention of the person at the till – both in Danish and in English – and pointed out that there was a hygiene issue. However, the person simply shook their head and, in a condescending manner, said that it was supposed to be like that.

I will not be using the café again, and I certainly will not recommend it to others.

Although I arrived at the terminal in Göteborg 60 minutes before departure, I missed my ferry. There was no one to help me find my way and misleading or no instructions for bicyclists. All of the three employees I did find on the way refused to help. After it was too late, the next two gave me sarcastic answers. In the confirmation mail I found all sorts of commercial advertising, but nothing even remotely directed to help with orientation. If you didn't grow up with ferries as part of your daily life in Scandanavia, be prepared: Where there is no competition for a private company, passengers are treated like cattle. This company is optimizing their profits and they really, really don't care. If you have a problem, you're left out.

I admit that as a foreigner on a bicycle I'm unusual. I first went by the correct entrance and then to the wrong terminal a few kilometers further away. Eventually I found someone there who could at least tell me that Stena has two different terminals, but why wasn't I told in advance? It's part of their business model: They make money on your misery. If you don't make your ferry, they charge you again at full price for the next one and laugh all the way to the bank.

Beginning with the ticketing process there was no mention of bicycles. Given the choice between motorized (autos) and non-motorized vehicles (pedestrians), you just have to know on your own that a bicyclist is grouped in their thinking with the automobiles. Otherwise you're lost.

If you know to click on the icon with the car, you're then charged extra for bringing a bicycle, but only if you didn't bring a car. Otherwise it's free of charge. In that sense, bicyclists are grouped again with the pedestrians.

I got up at 2 a.m. to make the ferry, did everything on schedule down to the last mile, and then ended up waiting four hours for the next one. To top it off, I was left paying for a second ticket together with the surcharge for the bicycle. Not fun.

Our boat trip was comfortable. Thanks!

The Liverpool to Belfast is great. Really friendly staff and a great way by both vehicle and foot to get across the Irish Sea.
I use this service regularly and highly recommend it.

Every aspect of the trip was pleasant. Purchasing our tickets, boarding in Frederikshavn, the voyage, and disembarking in Gothenburg all went smoothly. We did not bring a vehicle. We paid extra to be in the lounge, but the whole passenger area was nice.

It was okay. Theres not much more to be said. As expected.

God service

Stenaline on boarding in Sweden and off boarding in Poland the worst Ive seen. Premium ticket is also just a joke.

I’m just had a totally horrible episode on one of ur ferry’s Göteborg to Fredrikshavn. I’m sleeping in my cabin 228 and at 20:50 there is a knock and at the same time this girl ester opens the door and says you need to get up and leave the room. 1 hour before we dock, now where it’s says that. Well that’s is fine. But what happens next is so an invasion on my privacy as someone can get. I wake up and deside to take a quick shower, now I’m standing naked in my room and this ester comes once more. Doing the same thing knocking while she’s opening the door. So now I’m asking you at stenaline. What the f…… is going on. Is this a normal procedure with in ur company not respecting customers at all.
Cuz this is so fare out of the world how I was treated.

I have send this complaint to stenaline 20/12-24 and after 2,5 months no response. So literally no costumer service what so ever.

So definitely not recommend them in the future

Stenaline Harwich to the Hoek of Holland, charge to much.
Post Covid it has got even more expensive.
Whist quality cut backs in restaurants in particular. Also the Stena Lounge. have been implemented in small stages. The breakfast offerings have gone from good down in the same manor. To very poor indeed.
Until there is a competition on this route. They will continue to exploit us.

Every single things costed and you couldnt sleep

Absolutely atrocious treatment by the staff on the Stena Danica the 22nd of July 16:45 from Göteborg to Frederikshavn.

We sat down in the restaurant on deck 8 to purchase food shortly after boarding the ferry. Some of us deliberated what to purchase, while another of our friends went and bought something to drink and eat. We were then approached by the restaurant manager who asked, if we intended to purchase anything. To which we immediately confirmed that yes we did. A long winded argument ensued, as she apparently didn't believe us despite one of our party members clearly having both food and drink right in front of him.

About 15 minutes later, we were approached by what we later learned were security employees who made false accusations towards one of our friends, accusing him of previously causing trouble. Despite us keeping our cool and denying these wildly inappropriate accusations, the security employees then proceeded to threaten us with violence and forceful removal from the restaurant, despite 5 out of 6 of us having purchased both food and drinks, which escalated the previously uncomfortable and disturbing situation completely out of proportion.

I fully understand that the holiday season can be a stressful period for service workers, especially on an overbooked ferry with only 1500 seats for over 2000 passengers. However, that does NOT excuse downright rude and frankly appalling threatening behavior towards paying customers who had nothing but the best intentions for a peaceful and calm fare. False accusations and insinuated threats of violence are NEVER acceptable, under any circumstances.

I have e-mailed customer support with a more detailed description of events. However, after having been loyal Stena Line customers for years (some of us for over 50+ years), we are deeply frustrated and appalled by the treatment we received.

Minus 2 billion stars!

We we're biking with 3 kids of 2, 4 and 6 years. We showed our drivers license ID on our phones which is approved by the Danish state.
Some where in Stena Line's direction, someone has ordered the rest of the organization to not accept anything else than a physical drivers license - the card.
We had to cancel our vacation as we we're going from Grenå til Halmstad and live in Fredensborg!

A lot of bad experiences on Stena Nautica here. I need to outweigh a few so: A very nice trip from Halmstad to Grenå the evening on 4th of august. Pleasant personell, especially the swedish lady with the ponytail and the guy with the receeding hairline in the reseption/bar. Lots of space in the lounge, good food, and good internet. Toilets okay.

For the bad reviews this ship recieved I really cant understand what you would expect… There is plenty of options to pay for seating, food, lounges. Thats how they make the money to accomodate these sailings.

I like that they have an indoor playground , and across the playground are cozy corners intended for the accompanying parents.

all the staffs that i’ve encountered are friendly and helpful.

Wonderful pet area!
Stena Jutlandia between Frederikshavn and Göteborg was a very pleasant travel on a clean ferry,with all you need for a nice trip.