I think that the booking process, boarding, etc. work well. However, your Stena Burger is not worth the money. Neither in terms of the recipe it is based on nor the product itself. You simply... See more
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A lot of bad experiences on Stena Nautica here. I need to outweigh a few so: A very nice trip from Halmstad to Grenå the evening on 4th of august. Pleasant personell, especially the swedish lady wit... See more
Every aspect of the trip was pleasant. Purchasing our tickets, boarding in Frederikshavn, the voyage, and disembarking in Gothenburg all went smoothly. We did not bring a vehicle. We paid extra to be... See more
Company replied
As always, great staff, ships and experience. Unfortunately the booking procedure is a BLOO×Y joke. When entering the passenger birth date you are expected, no have to, press hundreds of times to ente... See more
Company details
About Stena Line Danmark
Written by the company
Hos Stena Line gør vi det nemt, behageligt og afslappende at rejse over havet. I mere end 60 år har vi forbundet mennesker, steder og oplevelser over hele Europa – sikkert og med omtanke for miljøet.
Uanset om du skal på ferie, forretningsrejse eller besøge familie og venner, kan du glæde dig til komfort fra start til slut. Ombord finder du hyggelige kahytter, god mad, underholdning og plads til at slappe af med udsigt over havet. Rejser du med børn eller kæledyr? Vi har særlige områder, hvor de også kan hvile og lege.
- Færger fra Danmark
- Frederikshavn – Göteborg
- Grenaa – Halmstad
Godt at vide
Rejser du med bil? Tag så meget bagage med, som der kan være i bilen – uden ekstra gebyr. Fodpassagerer kan tage det med, de kan bære, op til 23 kg pr. genstand.
Om Stena Line
Stena Line er et familieejet svensk rederi med 18 ruter i Nordeuropa. Vi er en af verdens største færgeoperatører og tilbyder sikre, bæredygtige og komfortable rejser over Nordsøen, Østersøen og Det Irske Hav. Vores mål er, at hver rejse skal være nem, behagelig og stressfri.
Book din færgerejse
Besøg www.stenaline.dk for at planlægge din rejse, se sejlplaner og finde vores aktuelle tilbud. Brug Low Fare Finder for at få den bedste pris, eller vælg Flexi eller Premium for ekstra komfort og fleksibilitet.
Contact info
Frederikshavn, Denmark
- www.stenaline.dk
4.0
Great
1K reviews
Asks customers to review
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It joke!
As always, great staff, ships and experience. Unfortunately the booking procedure is a BLOO×Y joke. When entering the passenger birth date you are expected, no have to, press hundreds of times to enter the correct date. A multi million company with a IT monkey problem.
February 25, 2023
Unprompted review
Great pet area
We were so happy today again about the great pet area where we were allowed to bring our dog. Thank you Stena Line. Also the kids area is great.
September 22, 2022
Unprompted review
Return trip DK-Sweden
Return trip DK-Sweden.
Worst first: The return trip was 15:45 to 19:00. They decide to close the restaurant 17:15, shortly before normal meal time actually starts. No reasonable explanation why, I asked.
Getting off and on in Göteborg is horrible.
Also wifi was sketchy.
Outbound: Had reserved seats, these are placed in the middle of the childrens play area. A mindboggling stupid decision. Left the seats I had paid for.
On top of this it is expensive. Never want to go again with Stena Line.
June 19, 2022
Unprompted review
Trip to Holland which was cancelled due to Covid
We booked a trip to Holland which we could not use as covid restrictions came into force at the start of pandemic. We were offered a re-booking but we did not know when we would be able to travel when we called so were told it was not a problem and we can phone again in the new year (2021) to book when new ferry time came out. We did not manage to arrange anything until recently so called up to see if they would still honor that booking and were pleasantly surprised that there was not one instant of hesitation from Stenaline, they instantly booked us instantly and refunded the small difference in price, I was very happy with the service. Thank you.
March 17, 2022
Unprompted review
Not providing accurate and timely information.
Called 2x (23 mins & 28 min waiting) to check whether hook to harwich would arrive before 4 am (start of covid quarantine). Was politely told 'no way', - certainly not e.g. "we are working on it" . We turned the car around and did not go to Hook. I now see on Facebook that the ferry WILL arrive before 4, and we would thus not have to self quarantine. Our vacation lost due to poor advice from this company.
August 14, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This operator is a fraud.
This operator is a fraud.
We wanted to go to Sweden in July.
We booked a trip from Sassnitz to Trelleborg and hotels on Rügen in June.
Now this course has been canceled, with the option of using the route from Rostock.
This is not acceptable for us because the route is too long a detour.
As an alternative, a voucher was issued. A previously guaranteed repayment is no longer granted with reference to CIVID19.
Duration on the voucher is a joke. Valid until December 31, 2020.
Not even 6 months. How do I ever want to be able to use this voucher in the current situation?
We will report this matter to legal protection tomorrow and hand it over to the lawyer.
We will also report this operator for violation of "Regulation [EC] 1177/2010 concerning the rights of passengers when traveling by sea and inland waterway".
Do not book this provider under any circumstances, you will only have problems.
May 3, 2020
Unprompted review
Reply from Stena Line Danmark
Dear M. Meier
I'm sorry to hear that you've had problems with your booking.
If you booked your trip with us (Stena Line Denmark), please contact us by e-mail at claims.dk@stenaline.com including your booking number + name and phone number and we will get back to you as soon as possible to find a solution that will fit you.
I'm really sorry for the inconvenience.
Best regards,
Maja
Stena Line Danmark
The ferry had a delay of 1 hour at the …
The ferry had a delay of 1 hour at the departure from Frederikshavn, and the cooked food at restaurant Taste was tasting really weird and old.
November 28, 2017
Unprompted review
Reply from Stena Line Danmark
Hello Cristina and thank you for your feedback which is very important for us, and the only way for us to do some improvements. We need to know which ferry you were travelling with and the day of departure, so we kindley ask you to send us an e-mail to danmark@stenaline.com with your bookingnumber.
Best regards
Tone
Stena Line
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